BT

Buket torun

Italy

Reviews

Review of Lensbest

Review of Debtist.de


Rated 1 out of 5 stars

Unfair EU Fine Collection – No Notification Received

I recently received a payment demand from Debtist Inkasso regarding a traffic fine allegedly issued by the Comune di Bologna (Italy) in December 2024. The issue? I was never notified of the original fine not by post, email, or any official channel until Debtist contacted me in June 2025.

At the time the fine was supposedly issued, I had already moved out of my previous address and was living in another country. Yet, Debtist claims that it's my responsibility to inform foreign municipal authorities (like the city of Bologna) of my address change, which is neither realistic nor legally required under EU law for non-residents.

Instead of investigating the validity or fairness of the case, they demand immediate payment and refer to administrative presumptions that ignore real-world circumstances like people moving across borders. I was never given a chance to respond to the original fine, because I never received it.

This kind of cross-border debt collection practice is not only aggressive but legally questionable. It causes undue stress for people who were never properly notified and who had no chance to defend themselves
Note: I have already sent all documents proving I moved out. Here is their answer. Don’t believe their behavior in the reply to this comment.

“However, under administrative law, service to the last address known to the authority is legally sufficient and effective.”

Note: Every single document and piece of proof was submitted. It doesn’t matter how obviously you’re right—they count on you not lawyering up. Get a lawyer. This company is manipulative, predatory, and rotten to the core.

June 12, 2025
Unprompted review

Reply from Debtist.de

Thank you for your message.

As a registered debt collection company (Case No. 2025 0000 1427), we were commissioned by the City of Bologna to collect the outstanding fine.

If you have valid objections or relevant documents, we’re happy to review the case together with the authority. Please feel free to send us supporting evidence.

Review of UGG


Rated 1 out of 5 stars

Poor Customer Service and Unmatched Boots

I recently purchased a pair of UGG boots, but unfortunately, they arrived mismatched — the two boots were different in size and model. I understand that this may not have been intentional, but when I reached out to the UGG US and UGG Germany customer service team for a solution, I was met with an unwilling attitude and no assistance.

Despite multiple attempts to resolve the issue, they have failed to provide any meaningful support or solution. I’m disappointed not only by the product quality but also by the lack of customer care.

I expected better service, especially from a well-known brand like UGG. I would strongly advise others to be cautious when buying from UGG, as their customer service appears unwilling to address product issues in a satisfactory way.

I hope UGG takes this feedback seriously and improves their response to customers facing similar issues.

November 22, 2024
Unprompted review

Reply from UGG

Hi Buket, I am sorry to read the experience you have had since purchasing your boots in the US, I can understand how frustrated you must be feeling. I have taken a look into your case and I can see it is being handled at present and we are awaiting a site credit for you for the item you purchased. As soon as we have this, our team will update you with this. I apologise again for the inconvenience caused here. Sarah

Review of Bagexpress


Rated 4 out of 5 stars

The service was quick but not door-to-door delivery

The service was very quick and professional. But it is not door-to-door delivery. We had to carry all luggage to the ups car. And at the delivery point, the same thing happened. The courier even didn't help us. Besides it, I am happy to choose bag express. I will use it the next time and recommend it to my friends.

June 26, 2023

Reply from Bagexpress

Hello, thanks for the positive review.
Thanks for appreciating us. Door-to-door service is not included in our service at the moment neither the courier picks up your baggage on your floor.
Thanks for recommending us, we will be waiting for you for your next shipments. :)