Placement of unit for disabled people
To be honest, I've had a bug to near with this company from the moment their team arrived on site and one of their crew spat in front of me on the drive way and kindly left his used coffee cup on our letter box. This happened several years ago, but it still annoys me and didn't tell them to leave, I really felt disrespected but we wanted the solar panels and contracts had been signed.
But, my real bone of contention is, the placement of their unit in the attic. At no time where we told, that if we change our WiFi, the app on the phone will no longer work. To fix said problem, you need to get to the unit. Now, that's all good and dandy if you're able, but being disabled, a lot harder. Had I known I would need access to the unit, I would have placed it somewhere else accessible to me.
Now, the company gave me two options, 1, find a trusted family member to climb into the attic, where they would talk them through it, or 2, pay €250 for an engineer to call out.
So, if you are disabled like me, be aware of the placement of the unit and learn from my mistake or the company's intent to save money.