Cancelled due to 'overbooking' on delivery date
Cancelled our portaloo hire at midday on the day of drop off within the delivery time slot with the subject of the email being 'Overbook'. Terrible customer service and ignored emails after requesting to speak to a manager.
Reply from ASAP Site Services
Brogan,
I do apologize that our agent was not attentive to your e-mail on 5/20 to raise this up the chain of his superiors. I see the e-mail upon audit of reservation #106109.
We at ASAP issue out an over book for when we don't have any availability. This means there is not a physical unit. Unfortunately sometimes inventory might be off count due to human error. This sometimes happens last minute when a driver goes to the drop yard to get the unit ID to go out and make the delivery. Only to get to the drop yard and it's completely empty of product; as it was in your reservation case.
As as result of the the overbook we issued out a full refund. Refund ID 23540965554.
Sincerely,
Jason T.
