Customer Service Run Around Lasted Two Months
I purchased a calendar two months ago for 2018. It boasted that there would be digital files of the images included. I attempted to redeem and the code included was invalid. Thats ok, these things happen. I reached out to customer service multiple times. Each time I was told something different as to why it wouldn't work and that it would be addressed. It never was and I stopped receiving responses to my correspondences.
Ultimately I reached out to them via social media and my issue was corrected within an hour. Too bad that couldn't have happened 2 months ago.
Reply from LANG
HI Angela,
Thank you for your patience with us as we work through some unforeseen issues with our digital wallpaper. The good news is we have resolved the problem and going forward everyone should be able to do this function on their own. Have a wonderful weekend.
Regards,
The LANG Company