No idea of customer service AVOID
I ordered a phone on the 27th of February. The first issue was that the phone arrived more than a week after the longest delivery estimate. The second issue was that it did not work, even though it was supposedly compatible with the carrier bands. I spent two hours troubleshooting with my provider which was a pain. Then I had to pack up the phone and take it to the post office to send it back, which Giztop said needed to be by the cheapest method (i.e. slowest). I had to suggest that they reimburse me for the return postage because they didn't think of it. So a month to get the phone, 2-3 weeks for it to get back to Giztop, and then it would be another month before a replacement would arrive. Even getting a refund instead of a replacement would mean about 10-12 weeks of being stuck with my old phone which is literally falling apart and has a battery that barely gets through 5 hours of light usage. Then I found that Giztop had multiple versions of the phone on their website, so I said that the one they sent me must be locked to Chinese carrier bands. They denied this. So then I had to spend more time searching their own website because they wouldn't believe me. In the end I found three different listing with different prices and descriptions. Giztop was unhelpful because they made me do all the work "oh, please send us the link". Why am I sending links to products that they have listed on their own website. Giztop should pay me a wage for the work I have done for them. Then despite me filling out the customs form exactly as described by Giztop, the returned phone has been held at customs. So I ask Giztop to look into it and they say "oh we can't check tracking can you send the link". Of course all the tracking information was included on the copy of the the postage receipt I send to them two weeks before. Another example of how lazy and unhelpful Giztop is. I have probably sent them 30 emails because they never answer all questions, they give the quickest answer, so then you have to write another email...and the process just repeats and repeats. So right now I am more than $600 USD out of pocket, 37 days after my order and I am no closer to having a phone that works and I am about to raise a fraud case against Giztop to get them locked out of the U.S. market.
April 4, 2019
Unprompted review