Fingers Crossed…
I just received my rose bush…I ordered 4 of them. I assumed I would be getting a Rose bush with a couple of flowers. I had no leaves and no flowers just stems. Maybe this is how they ship?!? I’ve planted them and hoping for some leaf growth soon. For the price they look really spindly and not strong….Secondly, I’m disappointed they do not notify you when the shipment leaves the warehouse…after the order is placed there really isn’t much follow up…unlike Fast Growing Trees. They alert when they ship and when they are delivered. This is my first time “cheating” on Fast Growing Trees…fingers crossed 🤞🏽 t ends better than it started.
Reply from Heirloom Roses
Hi Petra,
Thank you for your feedback and for giving Heirloom Roses a try! It sounds like you may not have received our order and shipping confirmation emails, which sometimes land in spam or promotions folders. Those messages include tracking details and a short video explaining exactly what to expect when your roses arrive—so there are no surprises about their appearance.
We purposely defoliate our roses before shipping to help them retain moisture while in transit. This means they may arrive without leaves, but you can expect them to start leafing out in just a few short weeks.
Your roses are one-gallon, first-year, own-root plants—carefully grown to be strong and ready to flourish in your garden.
It might be helpful to check your email settings, including spam and promotions folders, to make sure messages from us aren’t being filtered. Adding us to your safe sender list can also help ensure you receive all future updates and tracking information.
If you have any concerns as your roses grow, our rose experts are always happy to review photos and offer personalized care tips—just email us at info@heirloomroses.com.
We’re excited to see how beautifully they’ll bloom for you! 🌹
—The Heirloom Roses Team
