Customer Sarah

Absolutely appalled at gross misrepresentation of facilities at accommodation purchased in Puglia this week and then the complete lack of response from Booking .com despite many requests for them to contact me .
Had to leave the property after one night and waiting for a refund.
Second bathroom was actually a toilet in a tiny shed on the roof - no working light.
Anyone in Puglia this week will know of horrendous thunderstorms and pouring rain. Not ideal to get to the loo in the middle of the night with 81 and 78 yr old men
No WiFi - needed for an important legal meeting
Horrendous violence outside the bedroom on the first night and asked for help from property manager to get the police. Was told the police had been called but no one came. Terrified. Not prepared to stay in the property - hence rapid departure the next morning.
I have photographic evidence of all
Issues .
Advised by property manager that I need to obtain refund from Booking .com but no one responding.
Cannot believe the lack of contact or consideration.
Will not use them again

Appalling.
Driver did not arrive for planned meet and greet pick up.
23 repeated calls to the number. Only answered 3 times. All other calls went to voicemail.
Eventually had to leave the car in short stay car park. Waiting to collect car but suspect bill will be in excess of £210. Caught flight with 5 minutes to spare before gate closed.
When called to complain - given 3 different e mail addresses. No idea if any are working . Disgusted.
I used meet and greet very regularly and have never had this issue.
Don’t be persuaded to save a few pounds by using this service

If only I had checked Trust Pilot before purchasing from this company. As stated by other reviewers the quality of the shoes purchased was cheap hard plastic - not as described. The website appeared to be a shop based in Brighton which it clearly isn’t. Return policy not valid - offered other items at a discounted rate but no refund. I will be taking refund up with credit card company.

So disappointed.
Needed a morning suit at short notice for Ascot.
Tried to order all last weekend but website would not complete order
E mailed the company who told me on Monday to order on a different browser.
Ordered suit. Paid for next day delivery.
Suit did not arrive
E mailed company.
Told it would arrive today
It didn’t
Courier stated address not clear - another order from the same company arrived this morning to the same address. It is recognisable on all sat nav’s.
E mailed Dobell after estimated delivery time today had expired and told suit would arrive.
It didn’t .
No help . No chasing courier. No apology.
No Ascot.
Now want full refund for suit and postage.
Furious

Credit where credit due. The customer services manager has been in touch and provided some compensation. Thank you . Just such a shame the company didn’t take my concerns seriously in time.

Fantastic perk . I use it frequently for a variety of purchases from clothing to airport parking. I am very grateful for such a benefit . Very easy to use . Thank you

Given a Miller Harris hand was for Christmas . The pump doesn’t work so unable to dispense soap. Repeatedly called MH but advised they were “very busy”. E mailed at beginning of March. Response on 6th March saying there very busy. Still no response. Think this is really poor form for an expensive product which is unusable.

Dire experience with Qatar holidays
Dire experience with Qatar holidays
Website jumping about at time of booking . Called to discuss at the time . No help given .
Full cost of flight and holiday paid for at time of booking last June for a 5 star hotel for 10 days and flights to Thailand
Confirmation came through and omitted twin bed and breakfast request . Rang to make sure omissions included. Was told that was what I had requested and no changes could be made. This was not true.
Flight refreshments dire. One drink and inedible meal within an hour of take off and another drink and horrible lukewarm sausage roll type pastry an hour before landing. No other drinks offered for a 2x 7 hr flights to Thailand .
Supposedly a 5 star hotel booked in Thailand. Air con didn’t work - very poor shower water outflow - someone tried to enter room at 2 am and rowdy football type signing for 3 hours each afternoon at pool bar happy hour.
Hotel manager eventually moved us after 3 days.
Paid for airport transfers - discovered the day before return that the return transfer hasn’t been paid for
“Regular shuttle bus “ to beach was actually 4 bus transfers only each day
In the end had to pay extra for breakfast and transfers even though they were in the original on line booking.
Complaint to Qatar holidays had no effect
Will never book with them again
Beware

Dire experience with Qatar holidays
Website jumping about at time of booking . Called to discuss at the time . No help given .
Full cost of flight and holiday paid for at time of booking last June for a 5 star hotel for 10 days and flights to Thailand
Confirmation came through and omitted twin bed and breakfast request . Rang to make sure omissions included. Was told that was what I had requested and no changes could be made. This was not true.
Flight refreshments dire. One drink and inedible meal within an hour of take off and another drink and horrible lukewarm sausage roll type pastry an hour before landing. No other drinks offered for a 2x 7 hr flights to Thailand .
Supposedly a 5 star hotel booked in Thailand. Air con didn’t work - very poor shower water outflow - someone tried to enter room at 2 am and rowdy football type signing for 3 hours each afternoon at pool bar happy hour.
Hotel manager eventually moved us after 3 days.
Paid for airport transfers - discovered the day before return that the return transfer hasn’t been paid for
“Regular shuttle bus “ to beach was actually 4 bus transfers only each day
In the end had to pay extra for breakfast and transfers even though they were in the original on line booking.
Complaint to Qatar holidays had no effect
Will never book with them again
Beware

Fantastic efficient courteous service for an emergency call out . Thank you

The saga goes on.
Tumble dryer fault reported nearly 3 weeks ago. D and G sent engineer to wrong address despite repeated calls to ensure they went to correct address. . Finally D and G admitted they had made a mistake. Eventually promised replacement dryer by executive complaints team. Sadly this has not materialised . Repeatedly offered condenser dryer which I don’t want. Executive complaints now not responding at all. Offer of resolution by Facebook team amounts to nothing . Disgraceful. .

At my wits end.
Needed to arrange tumble dryer repair.
Wrong address on the on line system so rang to arrange. Many attempts to speak to an agent . Finally spoke to someone who said they had entered the correct address .
Rang D and G yesterday to ensure they knew the correct address. Many attempts again to speak to an agent but finally confirmed that the engineer would visit my home address. Text this am to confirm engineer would arrive in 20 minutes. He didn’t. Finally discovered he had gone to the other address.
Many attempts again today to call D and G . They finally admitted the wrong address had been entered. Offered an appointment next week ( 2 weeks on from original problem) . I can’t do the appointment. I can’t speak to anyone to re arrange as they keep cutting me off. Getting absolutely desperate. I am a nurse. My husband has a health condition. No one seems to care or try to help resolve the issue. I have spent nearly 3 hours today on the phone as well as over an hour yesterday and about 3 hours on Monday last week.

Fantastic perk for those who don’t usually get many. I am so grateful for the variety of options available and have used repeatedly.

Bag much smaller than expected. Has been returned for refund but no acknowledgement

Appalled after previously using this service successfully. Arranged for bed collection . No one arrived at allotted time. Not able to track the driver. When Anyvan contacted was told they were waiting to allocate a driver.
Phone call to my husband from Anyvan ( wrong details put on the booking by anyvan) saying no one available to deliver the bed. We were abroad and it wasn’t made clear that the delivery referred to the bed. He thought it was an Amazon or similar delivery to our house. When anyvan challenged the next day - I was told no one at the collection household. Not the same thing.
My sister has proof no one called to collect the bed. Had to pay again to get item collected . Second time - tracking system worked and all contacts kept updated on progress. Not the same as the original booking. No recompense for time and money wasted.

So disappointed and cross .
Purchased gift token for friends in Menorca which expired in Dec 2021
Contacted the company to request extension as theatres have been closed for most of the jars 2 years .
As reported previously - extension refused as “contravenes terms and conditions”
No amount of logical discussion would change their mind. Request for manager escalation has been ignored.
Unlike so many other companies who have agreed to extend vouchers to keep customers.
I am a nurse who has worked throughout the pandemic and feel so disappointed that the very theatres who have benefited from my clinical care ( in A and E in central London) are not prepared to provide an extension.
I will not use them again. It is almost theft .

I ordered 2 pairs of pyjamas in November as birthday gifts . Dispatch notice received but no parcel received by DPD .Repeated messages to Chelsea Peers but only a standard reply received. Eventually had e mail confirming they would refund the pyjamas .I don’t want a refund. I want the pyjamas. Very galling to see that others purchased items days ago and have received their orders . I am more than disappointed- especially as I am now in isolation with Covid and all Christmas plans have had to be cancelled 😢

Fabulous speedy service. Thank you

Fabulous venue - wonderful staff and divine food . Well worth the 3 hour drive to visit the cafe !

Would definitely use this service again.