Rod Boyce

After receiving poor customer service, which involved overcharging and not answering my emails or a letter to the CEO I was offered the faster service for the price of the 500mbps. When that happened my landline stopped working. After hours spent on the useless live chat and waiting an age to speak to someone on the phone nothing happened for 6 days. Eventually the landline worked. I received an email saying an engineer would visit on the 8th, that never happened and I was promised a call back on Monday that did not happen. Nearly all my emails went unanswered.

Switched to 3 last November from EE for 4G broadband. At first the speed was about 20mbps down and 4mbps, then about a month ago the connection kept dropping out, usually 5 or more times a day. Then the speed became almost non existent, 0.8mbps down and 0.1mbps up. Reported this to Customer Services and was told they needed 7 days to investigate. As the service became so bad I was forced to take out a contract with EE and got 68mbps down and 25 up. When I reported the issue I was told they would contact me before 7 days. After 6 days I have still heard nothing. A couple of days ago I escalated my complaint but still there has been no improvement, though they did agree that if the situation was not resolved by day 7 I could cancel my contract without penalty. It looks as if this will be my only option. Contacting Customer Services is a nightmare, it takes an age and you never get anywhere. The unlimited data is meaningless if you have such a poor service.

I have just received a Louisville Jacket and two Sandbach shirts as part of your recent Black Friday promotion. All three items represent outstanding value for money, exceeding my expectations. Delivery and tracking were excellent. The carriers gave me a one hour window for delivery and the clothing, perfectly packed, arrived in the first minute of that window. This is my third or fourth order and you have never let me down.

I recommend this online shoe retailer.

I have made just three purchases on Quidco and have earned about £46 so it is well worth using.

If the GTech Air Ram is regarded as a brilliant carpet sweeper you will be pleased. If you think it will replace a mains powered vacuum cleaner you will be disappointed. I tried to pick up hair that had fallen on a carpet after our hairdresser had cut our hair. It failed to do this almost completely. My mains Sebo vacuum cleaner picked it up instantly. Another disadvantage is that it will not clean right to the edge of skirting boards as there is no crevice tool. I have also found emptying to be a messy business as I have never found the dirt packed into a tightly formed bail as claimed.

Just bought the Huntsman sweater from Woolovers, to add to my Guernsey and Fisherman's. All seem excellent quality and very warm. Haven't washed any yet, but so far very impressed. If in doubt get the smaller size as sizing is generous.