Terrible customer service – Still no cancellation 3 days before departure
I am extremely disappointed with Booking.com’s service.

Due to a 10-hour change in my flight departure time, I submitted a formal cancellation and refund request on 23 September. Today, just 3 days before my flight, my ticket has still not been cancelled, and I have not received my refund.

Even worse, the airline has confirmed that it has not received any cancellation request from Booking.com. So where has my request gone?

This delay is completely unacceptable. I am left chasing both Booking.com and the airline, with my departure date approaching and no clear answer or solution.

Booking.com should take responsibility for handling customers’ requests properly instead of leaving them in this stressful situation. I expect immediate action, a clear explanation, and confirmation of my cancellation and refund.

I would not recommend booking flights through Booking.com if you expect reliable customer service when something goes wrong.