Review of Instacart


Rated 1 out of 5 stars

Horrible customer service experience.

Instacart you need to address these issues. Publix customer for thirty years and have been using Instacart for 6 months. 5o% of my deliveries are 2hrs later than stated in app. Yesterday 8 items not delivered at all, but were paid for. No photograph taken of my delivery and most importantly my chat option was not available to notify delivery person that I had missing items. Why would Instacart have no way to communicate with your delivery person right after delivery? That's ridiculous!!!! 2 Instacart corporate customer service numbers were not working properly!!! Most of your associates do not even follow delivery directions for address that are stated in your app. Not pleased with my customer service from instacart at all. Correct your service or your competitors will. Joe Musulman

October 9, 2026
Unprompted review
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