Instacart’s customer service has been terrible. I’ve been a customer for years, but over the past six months, my account has been flagged for fraud about ten times. Every time, I submit my card information and ID, they verify my identity and reactivate my account. Then I try to use it again, and they freeze it all over again.

I requested a refund for my membership because I cannot use a service that keeps locking me out. I was told they could refund me once my account was reopened. It reopened, but they still haven’t refunded me. Instead, they keep telling me I have 152 days left on my membership, while I’ve been unable to use the service for approximately 150 days because of these repeated freezes.

Whether it’s $50 or 50 cents, I want my money back. I paid for a membership I haven’t been able to use, and repeatedly verifying my identity has not fixed the problem. I’m prepared to file a civil suit seeking reimbursement for my membership and court costs. Instacart needs to honor the refund I was told I could receive.Wish it was a half star because they don’t disperse the one star I gave