Warning!!!!!

Summary - They drew me in with a low quote, then kept pushing the pickup date back while offering much higher prices if I wanted the car moved sooner. When I said I might consider proceeding the next day only if the COD was $1,000 or less, they went ahead and dispatched a carrier at $1,200 without my approval. After that, I was told that if I refused to proceed, I could be charged a cancellation fee for a dispatch I never authorized. Management later promised me a $200 reimbursement and repeatedly asked me to update my review, but once I asked them to actually process the payment, they stopped responding. Management also told me in writing that Zack had been terminated, yet I continued receiving messages from Zack afterward, which raised further questions about the accuracy of that representation.

UPDATE – October 12, 2026:
After my original review, Wavex management contacted me directly, investigated the matter, and informed me in writing that the employee involved had been terminated. Management also explicitly agreed in writing to provide me with a $200 reimbursement and asked me to provide the information needed to process the payment.

However, after agreeing to the reimbursement, management stopped responding. I have followed up multiple times, including providing a final deadline for confirmation of the payment, but as of October 12, I have received neither the promised $200 nor a response regarding its processing. Also the employee keep messaging me actively about asking if i need any moving haha…

Original text -

I was originally quoted $1,150 total ($300 booking fee + $850 COD) with a scheduled pickup. The assigned driver failed to pick up the vehicle, and after that I received a series of conflicting and misleading statements from Wavex.

Most concerning, their representative explicitly told me in writing that “We are a carrier company, not a broker” and made representations about drivers operating under Wavex’s authority. When I started asking for the actual carrier’s legal name, USDOT/MC numbers, and clarification of Wavex’s operating status, the explanations changed.

The pricing and dispatch process was equally troubling. I explicitly stated that I would only accept the next-day option if it was $1,000 COD or less. Instead, they dispatched a $1,200 COD carrier without getting my approval. When I rejected that price, I was then told that cancelling the dispatch could result in a $200 cancellation charge. In other words, I was put in a position where I felt pressured to accept a substantially higher price for a dispatch I had never authorized.

I was also previously told that an October 2 pickup was being arranged at my originally agreed $1,150 total price, only to later be told that there was no confirmed price for that option and it could cost more.

I have the emails documenting these statements and the entire sequence of events.

Based on my experience, I would strongly recommend that prospective customers get the actual carrier information, final all-in price, pickup commitment, cancellation terms, and Wavex’s role in the transaction in writing before paying any booking fee.