Daypass.com issue with passes
I had originally left a negative review for daypass.com based on our experience in Cozumel. I am delighted to say that daypass.com made us whole, by not only refunding our money but offering us complimentary passes for a future trip. Very impressed by how the company handled our problem once they were made aware of it.
Reply from Daypass.com
Hi Kendall,
We’re truly sorry for what happened in Cozumel. We understand how frustrating that must have been, and this is not the experience we want anyone to have with Daypass.
We’ve been in touch with you via our social media channels and we can confirm that your deposit of $27.90 USD has already been fully refunded. On top of that, we’ve added 3 complimentary day passes for your next vacation in April as a gesture of apology.
We also followed up directly with the resort. They explained the issue came from a new staff member who wasn’t aware of the partnership, which led to the incorrect information you were given. Regardless, we take responsibility for it and we’re sorry for the inconvenience and stress it caused.
Thank you for flagging this. Your feedback helps us improve coordination with our partner resorts so this doesn’t happen again. If you need anything else, you can reach us via DM or email at alberto.daher@daypass.com
— The Daypass.com team