I am updating my original review because I believe it is important to be fair and share the complete outcome of my experience.

When this incident first occurred, it was extremely stressful. My mother was unable to check in using the original itinerary, and I had to pay an additional amount directly to Brussels Airlines at Douala Airport so she could travel the same day. At that time, I genuinely believed I had lost that money, which led me to leave my original one-star review.

Over the following months, Gurufare continued communicating with Brussels Airlines and kept my case open while the matter was investigated. Although the process took much longer than I expected and communication could have been more frequent, they did not abandon my case.

I have now successfully received a refund for the additional amount I was required to pay at the airport. Because of that, I no longer believe my original review reflects the complete experience.

I am updating my review to recognize that Gurufare continued working on my case until it was resolved. While I hope future customers experience faster communication and quicker resolutions, I appreciate the team's persistence and their efforts in bringing this matter to a successful conclusion.