Bunch of scam artists here
Bunch of scam artists here. I paid $70 for 3-day shipping through UPS. The package was delayed and upon my request for a refund back to their free standard shipping, I was told it that is was not OMC's responsibility to handle the issue after it leaves their building, despite contacting UPS prior, who assured me the shipping charges will be refunded back to the account that was used to pay for it, per UPS' official policy on 3-day select shipping. So they keep my $70, and my package arrives 3 days late...
How is this legal?
Reply from Omcgear
Hi D.M.
I'm very sorry you weren't able to receive a refund on this. As it states in UPS' official terms and conditions, 3-day select shipping is not covered under their "Service Guarantee". Therefore, we were not eligible to be refunded as was explained to me by a UPS representative.
https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
As a small company, shipping is one of our largest expenses and we cannot afford to be taking responsibility for a delay from a carrier. This is why we offer shipping protection through Extend. If you run into a problem like this or your package is stolen they will take care of a full refund no questions asked.
-OMCgear