Yet again I'm waiting for a late delivery. I'd been told three days ago that it would be on it's way in 24 hours. Still no update on tracking section.
It's impossible to speak to a human - the online chat is a bot and the phone number is an automated system that doesn't enable you to speak with a human being. This has happened before and I never did receive the parcel - or an update. The retailer had to resend my items. I'll be asking retailers in future who they use and if it's Hermes - I'll be avoiding the retailer.