Finally happy to find the right walker tray for my mom. The instructions were confusing, but we figured it out with a little bit of study and trial. Soaking in hot water for 5 minutes isn't enough. We put the connectors in hot water and then in the microwave for a minute. That softened them up enough. It is a bit small, but it allows her room to stand inside the walker rather than having to stand back and lean over with other supposedly universal trays. Great purchase!