YouAux Reviews 

93
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Many users highlight that the customer support team is exceptionally helpful, highly responsive, and always ready to assist independent artists with their daily needs. Reviewers frequently praise the very efficient music distribution service, noting that tracks are delivered to major streaming platforms smoothly and remarkably quickly. However, some reviewers were not happy with account management, mentioning that specific music releases were rejected without any clear or detailed explanations provided. A few other people also felt that receiving support for blocked accounts or resolving frustrating communication loops can sometimes be quite difficult and stressful.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent support, fast response times, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, prompt, and responsive... See more

Staff

Clients share positive opinions on staff, frequently highlighting polite support, great communication, and... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised the fast support systems and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I want to thank Youaux.com for their incredible support for artists. My experience with their customer care has been excellent; their advisors genuinely listen to what artists are going through. Unlik... See more

Rated 4 out of 5 stars

The Support, Reply, and Service is Great by Team YouAux. That technical issues always happens, but the team is very much supportive and step ahead for artists... wishing happy to join more with this T... See more

Rated 4 out of 5 stars

you are good overall for me, I will give you 5 stars. Just keep providing fast support like this.


Company details

  1. Music Publisher
  2. also in
  3. Music Store

Written by the company

We’re not just a music distribution company, we’re partners in an artist’s journey. We truly believe that independent artists shouldn’t have to walk alone, which is why we focus not only on distribution but also on their long-term growth. Our goal is to become the backbone of every independent artist, providing a smooth and seamless distribution experience along with powerful tools that make a real difference. From an in-built artwork generator, playlist pitching, music enhancement features, and access to Spotify Discovery Mode, to advanced tech that allows artists to manage everything from one place, we offer it all under one roof. What truly sets us apart is that we are not bots, we are real humans who genuinely care. Any issue a user faces is resolved within 24 hours, with personal attention and full support. At YouAux, artists are not just users, they’re our priority, our partners, and our purpose. Trusted by 60k+ users worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(93)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

It is a good music distribution service…

It is a good music distribution service that has a simple procedure and provides access to various streaming platforms. While it does offer useful services to artists and labels, the distribution times could be better. Generally speaking, it provides a good experience but has room for improvement, I recently shifted my catalogue from sepulchral to this company.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast resolution and reliable service

Fast resolution and reliable service
Had a seamless experience with YouAux. My support ticket was handled efficiently, all my questions were cleared up, and the release went through smoothly. It's awesome to work with a team that actually supports independent artists. 10/10 service!

October 9, 2026
Unprompted review
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Rated 3 out of 5 stars

Positive and negative experience.

I found the service was easy to use and the service efficient, if a little aggressive in tone at times. The only problem I have had was that the company raised a number of issues with my account and has since failed to address those issues, I’m sure because of a technical issue or something similar. I think it best to use the service for a short time only to avoid complications. I wish them all the best.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with YouAux.

I’ve had a great experience with YouAux. The platform is easy to use, and their support team has been helpful and responsive whenever I’ve needed assistance. I appreciate their professional approach to music distribution and their support for independent artists. Overall, I’m very happy with the service and would recommend YouAux to other musicians.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Hi i'm Sofnando Erizar

Hi i'm Sofnando Erizar, i've been just try YouAux distributor in a few weeks. So far iv'e experience the incredible things, like they're support and faster review of new release.. It's like TuneCore and Symphonic the YouAux is also good!

August 12, 2026
Unprompted review
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Rated 4 out of 5 stars

The support

The support, replies, and service from the YouAux team are excellent. Technical issues can happen sometimes, but the team is always helpful, quick to respond, and ready to support artists. They always do their best to solve problems and provide great assistance.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!

Hey everyone,
Just wanted to put out a warning for any indie artists or labels considering using YouAux for distribution.
Everything seems like it's going great at first. You pay for their premium plan, upload your music, and start getting streams. But the moment you actually try to withdraw your earnings, the nightmare begins.
Here is exactly what they do:
1. The "Irregular Activity" Trap & Manual Strikes
Out of nowhere, they will hit your account with a "manual audit" claiming "Irregular Activity" or a copyright strike. They use a massive umbrella statement accusing you of everything from unauthorized third-party material to "AI/random MIDI-generated audio" and fake streaming.
The worst part? They demand "official documents issued by government-recognized entities" within 3 days. If you are a bedroom producer or independent artist who made a song from scratch, what "government documents" are you supposed to have? They completely reject DAW screenshots or project files.
2. Withholding Your Money & Closing Accounts
Once they flag your account, they completely freeze your royalty payouts. Even if you have multiple other artists and totally clean tracks under your account, they will hold all of your money hostage
When you ask for clarification or try to cooperate, they send generic, copy-pasted responses. If you can't provide the impossible paperwork they ask for, they give you a 2-day warning before permanently closing your account and removing all of your releases—even if you've paid for a 10 year of their premium plan. They don't even respect standard terms like the 3-strike policy.
3. Add-on Services Are a Scam
Don't fall for their paid add-ons either. Paid services like playlisting don't actually work or do anything meaningful for your reach.
The Verdict
If you actually value your art, your time, and your hard-earned money, stay far away from YouAux.
They have no proper communication, they issue manual strikes to avoid paying out, and they will steal your royalties. Honestly, if you just want to put your song out there to fill someone else's pockets while you get nothing back, then they are the best option. Otherwise, stick to reputable distributors who actually respect indie creators.
Has anyone else dealt with this from them recently? How did you get your music moved over to another distributor while your account was locked?

July 1, 2026
Unprompted review
YouAux logo

Reply from YouAux

Hello,

We understand your concerns, but we would like to clarify what actually happened with your account. Your account had already received two strikes, and you had not provided the required documentation to resolve those cases. During our manual audit, we identified another release involving a third-party rights violation. We also found that your song used audio and dialogue from movie scenes. This was not simply a few seconds of content that could reasonably be considered insignificant. Based on the information and evidence you provided, we could not confirm that you had the required rights or authorization to use this material, and you also did not submit adequate documentation showing that you created or licensed the content.

As for our three-strike policy, that doesn't imply that we have to wait until an account has received three strikes before taking action; if fraudulent activity, copyright violations, or serious rights-related issues are identified, we are obligated to take the appropriate action in accordance with our anti-fraud and copyright policies. We cannot knowingly continue to distribute third-party content in the absence of valid or solid proof of rights. We take our anti-fraud policy and rights-verification procedures very seriously.

Regarding your point about playlist pitching, tracks must generally be submitted at least 2–3 weeks before the release date to allow sufficient time for the pitching process. In your case, the release was submitted too late for proper playlist pitching. When a pitching form is submitted, our team needs sufficient time to review the information, make the appropriate changes if required, and submit the request to the DSP. If the information provided is not accurate or the submission does not meet the required timeline, we cannot proceed as though the requirements were met. Our actions were therefore not taken to withhold your earnings or because of the number of releases on your account. They were taken because of the rights, copyright, and anti-fraud concerns identified during our review.

We will continue to follow our policies consistently and take appropriate action whenever serious violations are identified. If you need any further information or clarification, please feel free to contact us through this email: support@youaux.com

Team YouAux

Rated 5 out of 5 stars

It was a pretty seamless experience…

It is always a seamless experience submitting music to them and If there happen to be any hiccups along the way, this company resolves it immediately with a fast turn around. Glad I trusted these guys to get my work out to the world! Such nice customer service with a willingness to help you out. Definitely check them out!

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Good-faith withdrawal request ignored, support escalation failed

My experience with YouAux has made me lose trust in their support, account handling, and escalation process.

A release I submitted was rejected. I understand that distributors have review and QC processes, and I understand that they need to protect themselves, DSPs, and stores. The rejection itself is not my main issue.

My issue is how the situation was handled after the rejection.

After the rejection, I asked for clarification so I could understand what the issue was and avoid doing anything wrong. I also clearly stated that I would not resubmit the release while the matter was unresolved.

YouAux requested a specific type of legally signed, government-approved or notarized documentation. I explained that, as an independent artist in Europe, I do not normally have that type of documentation for self-created music. That does not mean I cannot evidence my work. I have project files, DAW sessions, and workflow proof.

Because I could not provide the specific documents they requested at that time, I did not try to push the release through. I asked them to withdraw/cancel the release instead, so no further issue would be created.

In my view, that should have de-escalated the situation. Instead, the situation kept escalating from their side.

My account was blocked, my withdrawal/cancellation request was not clearly acknowledged, and the replies continued to focus on providing the same documents for another review, even though I had already stated that I no longer wanted the release to proceed. At one point, I was also told that further communication without the requested documents would not be considered.

After that, I sent a formal written notice asking them to address the administrative side of the issue: withdrawal/cancellation of the rejected release, account status, existing catalog status, royalty/payment status, and catalog export information. I also asked for a proper account termination process if they were unwilling to restore access, because I no longer wanted to continue working with them after the way the matter was handled.

That request was also not properly addressed.

The thread felt stuck in a loop where my actual requests were not being addressed. I therefore sent a separate formal message asking for account status, catalog status, data access, and a proper way to preserve or migrate my catalog. When I finally received a more direct response, it did not resolve the issue. Instead, I was told that takedown of all releases associated with my account had been initiated and that metadata such as UPCs and ISRCs would not be provided.

That response reinforced my experience that this was not being handled as a professional resolution process.

What concerns me most is that my position kept being mischaracterized. I was not trying to change their review process, bypass their QC process, or force them to approve the release. I was doing the opposite: I accepted that I could not provide the specific documents they requested at that time and asked them to cancel/withdraw the release to avoid further problems.

Even when I tried to exit the relationship properly, the process still felt one-sided. My requests about account termination, catalog preservation, royalties/payment information, and migration were not clearly acknowledged before the situation escalated to a full catalog takedown.

For independent artists, this is extremely concerning. Your catalog is your work, and when something goes wrong, you need clear communication, human escalation, and a realistic way to resolve or exit the situation. In my experience, I did not get that here.

Ignoring my responses and then saying I did not respond is not fair. Reframing my formal administrative and data-access requests as threats or legal warnings also felt wrong to me, because I was trying to resolve the matter professionally and in good faith.

After this experience, I no longer feel comfortable submitting further private production material to YouAux or continuing the distribution relationship with them.

My main concern is not only the release rejection. It is the repeated template-like replies, the account block, the ignored withdrawal request, the mischaracterization of my position, the lack of clear answers about my existing catalog, and the escalation of the situation despite my attempts to avoid further issues.

Based on my experience, I cannot recommend YouAux. I would strongly advise independent artists to be very careful before trusting their full catalog to this service.

June 27, 2026
Unprompted review
YouAux logo

Reply from YouAux

Hello,

Even if you don't understand or disagree with our earlier response, we think it is important to make clear the facts concerning this issue. The album included 8 songs that were rejected on grounds relating to copyright. Yet, even though we had asked you repeatedly, you did not supply any valid documentation or evidence showing that you had the necessary rights over these items.

We asked you several times to send us the necessary documentation, but you did not provide any valid supporting documents. Furthermore, after your Trustpilot review, our team got in touch with you since you had stated in that review that you possessed the raw files and the creation proof for the content.

Yet when our team requested that you supply this proof, your reply was basically that you did not wish to make your private files available. In the case where you are distributing content on our platform and that content displays a third-party match or a copyright issue, we need adequate evidence to confirm that you do have the relevant rights. We cannot just assume that the content is valid and then continue to distribute it unless such evidence is provided.

We also made it clear that even a brief 30-second recording or some other form of evidence could have helped us to look into the issue; yet you did not supply the evidence that was asked for. In those circumstances, on what grounds could we possibly keep the account open and continue to distribute the content?

The main thing you asked for was that the release should be cancelled. But when our review had spotted a possible fraudulent or copyright-related problem, we could not just cancel the release and at the same time ignore the issue in question.

We therefore ask that you cease making public statements alleging that you have supplied documentary evidence when no valid supporting documentation proving your rights has in fact been sent to us. If you actually have reliable proof of ownership, creation, or authorization regarding the releases, you are more than welcome to furnish it so that we can look at it properly.

As for your comment concerning our Terms and Policies, we are consistent in carrying out the policies and procedures that we have stated. We won't grant any exceptions just because a user disagrees with the result of a rights or fraud review.

You are still free to send in any genuine and reliable documentation or evidence which has not already been submitted for review.

Team YouAux

Rated 1 out of 5 stars

⚠️ Think twice before uploading your…

⚠️ Think twice before uploading your music to YouAux. I lost access to 30+ original songs mau account was blocked with no clear appeal process. Their support is extremely hard to reach, and I never got a real explanation. If you're an independent artist relying on this platform for distribution, be very careful about putting your whole catalog at risk in one place.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!!

Been using YouAux distribution from the past few months and my experience is with them is very smooth! They respond to Queries, any problem regarding releases etc very quickly and they are very helpful! I've released 3 songs with them and planning for more! Recommended for Independent Artists.
~PANKZ

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Best distributor for Cheap

The verification process is mildly infuriating but the custom service is very fast and they can usually respond within 10 minutes, a lot faster than routenote. After my song went in review it was delivered within an hour. Highly recommended for people with a small budget, I am paying 5$ a year.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Youaux

Thank you Youaux, for delivering my song within 7days ❤️‍🔥❤️‍🔥, your services are very good, Customer support is also very good, 😌

May 14, 2026
Unprompted review
Rated 3 out of 5 stars

YouAux is one of the best distributor…

YouAux is one of the best distributor ever but recently I have had an issue with them and I can not contact them or even answer my email . I know they are not like this they answer so fast and the services are good but I do not know recently they treat me bad. If they see this message please I need a help or respond from your support I have an issue with my account and the releases are taken down. I need a respond so me and you can Understand the issue well and fix it because there is a misunderstanding and I want to contuine use your platform but with this issue I can not so in conclusion I need a respond from the support team so quick to fix my issue . All in all Youaux is good but they need somethings to fix like support contact and secure of account

October 15, 2025
Unprompted review

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