Uline Reviews 

Trying to open a net 30 account to build credit in a new business but Kaila P wants to be a smartass when I emailed trying to ask a question.

I have written these people multiple times, asking them to cease and desist from mailing me their gigantic catalogues through the mail.
I suppose that Richard and Elizabeth Uihlein, being Trump supporters, don't see cutting down thousands of trees as anything that should concern them. It should. Stop mailing me your junk.

I have been dealing with ULINE Ontario Campbelville area for 20 Years buying for new projects and have had great success in my field.Sustainable projects.My experience was 5***** Even today I will say their customer support is excellent.GREAT JOB ULINE.

Created a buisness account at 3:30pm to order boxes. I added them to my car and got signed out. Around 5:15 I signed back in to get things finalized. In the process of that my account was signed out automatically. Then I tried to log back in and couldn't do it. Then I requested a password change and get an email "There are no Uline accounts associated with this email address." and I literally have the Uline verify your email address right above the "no account exists email. Then customer services responds with this "I apologize for any difficulties you may be experiencing with our website." These people are terrible. Just use amazon to order supplies.

Update to Uline response: I exchanged several emails with Customer service and they just default to a canned response that just says "call us" and its always a different person. It took 5th or so response from customer service before someone said this was due to a glitch in their website where it doesn't create an account unless you order right away. It also took me three tries to even create the stupid account because their buggy website kept not allowing the submit button to be clickable. Dealing with their website and customer service is ungodly frustration.

Crooks who don't understand that you need to release a pre-approved charge when a order is canceled. They kept my account hostage and $478 for 11 days when the order was canceled 10 minutes after I made it. After frustrations for repeated calls my money was still showing pending on my debit card. I finally told them that they needed to release the authorized payment. After some hem and hawing they said they did release it
When I asked for the release number and date she gave me a lame excuse why she couldn't. I told her they were a bunch of Crooks and I was going to report them to the BBB and FTC. I then hung up. And when I checked my account a half hour later-wow the money was not there. It had finally been released. They don't know how to run a business. I'm glad I canceled my order before they scammed me some other way. I wouldn't order anything from them if it was free. This happened August 22 through September 1,2026

I guess the key to successful shopping is to always read reviews first. Cheaper place to order jars. My big beef is (thought styrofoam outlawed, I've not seen it in 15 years) got two HUGE boxes filled with styrofoam peanuts. Peanuts!!!!! The messy stuff, the stuff you can only scoop a little....I'm shipping it all back to ULINE, out of 2 boxes there is one box full of this S, and 2 huge trash bags. Insane

Where do I start with Uline. I've never dealt with poorer service in my entire life. I mean I bought fire proof cabinets returned them in brand new condition since I never used them. When they got to their facility from delivery from their driver, it was scratched and banged up because he did not secure it properly. They asked me to send them pics prior to them taken possession. I did that but then said it was no we dont accept pics. But you clearly asked me to send them pics as proof. If you werent going to accept them why ask for them? Then when I called back they blamed me for not securing the cabinets when thats clearly not my job to do. Disgusting company and I will never do business with them again. Nor would I recommend you to either. If things go wrong, which they will. They will make every excuse not to give you back your money. I would never recommend this place to anyone. My phone and email which uline is asking for is in the information i filled out and you emailed me to let me asking me for my contact information email etc.. another example of how poor this company is with something as simple as contacting me

I recently purchased four 35-gallon bins from Uline—two black, one blue, and one green. I chose the 35-gallon size because I believed it would be more than adequate for a two-family home that generates a relatively small amount of trash and recycling.
Unfortunately, I am extremely disappointed with these bins. The product photos are misleading because they do not provide a clear view of the bins from above. Had they shown the top opening properly, I would have immediately noticed the large U-shaped indentations on the front and back. These indentations significantly restrict the usable opening and squeeze large clear and trash bags inward, preventing the bags from sitting open as they should. This makes it unnecessarily difficult to add additional garbage or recycling.
The bins themselves appear to be solidly constructed, but good construction does not make up for a fundamentally impractical design. The stated 35-gallon capacity is misleading in terms of actual usability because a substantial portion of that capacity cannot be used effectively with standard large bags.
Had the product photos accurately shown the top opening and interior design, I would not have purchased these bins. I would have chosen another company or spent the additional money on 45-gallon containers. Unfortunately, I paid a premium price for a product that does not perform as I reasonably expected.
I strongly caution potential buyers: do not rely solely on Uline's product photos or stated gallon capacity. Carefully examine the opening and design before purchasing. What looks like a spacious 35-gallon container is considerably less practical once you actually try to use it with standard trash or recycling bags.
This experience has significantly reduced my confidence in Uline. I expected better product representation and better value for the premium price. Instead, I am left with four expensive bins whose design makes them frustrating to use. No wonder in my residential of thousands of residents required to use this style of bin, I'm the only person who purchased the U-line product and now regretting my $550 purchase.
I cannot recommend these bins, and based on this experience, I would caution others to think twice before purchasing them from Uline.

Shipping cost for basic furniture that would be free on any other site was around $200. It DEFAULTS to that. Then if you notice the charge and deselect it, you have to choose a ground carrier (like Fedex, etc.) who will bill you an unspecified amount for delivery. Felt very scammy. Pass.

Great experience! My driver, Marlin, in Boca Raton was incredibly kind and went above and beyond by helping me bring a large order right to my door in the Florida heat. I really appreciated the excellent service!

Purchased through UNLINE antiskid tape that I used on my dock decking to prevent slippage when you’re walking by the water. Unline advertise/alleged is “commercial grade” waterproof, etc. This is why I purchased it in the first place. However, the worst tape I’ve ever used and now I’ve got to try to remove it with all the damn blues they use…. they’ve ruined my pressure treat dock because of all the sticky glue left behind I’ll have to scrape and then sand and stain the dock. What false advertising! A very poor product if you want pictures just email me me . I’ll show you the horrible product with damage it caused!. What a waste of time and money Unlir, please stop false advertising your products. They are already overpriced, and obviously poor quality.

The best phone customer service out of any company out there.....they know who you are, all info is there and they are super fast. Prices are kinda higher. Shipping can be high and better to do own shipping ltl account but we are a longtime customer. They are just easy to deal with and I'd almost say 5-star but shipping seems a little high.

I had the U-Line mini fridge in my condo installed by the developer. One year later, had to have the entire unit replaced. Less than two years later, the new mini fridge broke down again. I opted to throw the unit away, as repairs were more expensive than a brand new unit (different brand). Uline customer service did not show any concern on the unit breaking down.

Unline products/shopping is available online! But yet we get catalog after catalogue sent to us. We have requested several times to STOP sending but we keep getting, sometime 3 at a time. This is a total waste of paper, save a tree maybe and stop sending out your catalogues. I do not purchase from them for this reason and I have heard or reviewed that most of their product is garbage, like their catalogue. What a waste.

Complete bunch of idiots. Ripoff factory. Stay away.

I've been a Uline customer since 2011. The convenience, quick shipping time, and quality was enough to overcome the high price and far right political stance. However, for the past couple of years the quality has fallen off. Boxes are glued up crooked with excess glue between the folds preventing the boxes from even opening. This isn't an isolated incident. I buy Monarch Avery labels from them, item S-15300. They never work in the gun. They jam. They double feed. There are scoring issues. I buy the same Monarch Avery labels from their competitors and I have no issues whatsoever. Makes me think they're printing their own Avery labels and pushing them as OEM when they're anything but. In any case, absent the quality there's just not enough left to remain a customer. Leaving for greener pastures.

Updated: I spent all of 20 minutes and found a replacement provider for everything I got from Uline. I'm saving 30%. They give me free freight. The products are excellent. I lose out on the free insulated branded water bottle. I'll survive.

This place is so overpriced. Make sure you check competitor's prices. I paid twice as much for the same item. I made an order at 3:10 pm and they wouldn't let me cancel it at 6:30 pm. They charged me $42 for shipping. I believe they charge you twice as the carrier charges to ship. They make money on that too after charging you twice as much for your item. Don't be an idiot like I was, STAY AWAY FROM ULINE!!!!!!

The shipping costs are a bit high, but Uline is a lifesaver for our wholesale bean business. Everything arrives the next day, and the boxes never fall apart in transit to our Indiana restaurants. Straightforward, reliable service for busy roasters.

Ordered laminate 60” round tables. Set them up for Easter. Within 30 minutes the contact paper (not laminate) curled up.
Please see photos. I loved the delivery service. I offered to pay for an upgrade but was rudely denied.

Ordered 5 sets of the outdoor crowd control posts with retractable ribbon item # H-11328. Quite expensive at 385.00 each but thought Uline had good products, surely they will stand by them. Didn't get 6 months of service before they started poor performance and breaking apart. Called Uline for replacement parts and the best they could do was a special order for replacement cartridge heads at 124.00 each and a refund of the shipping. very disappointed in the quality, customer service was more responsive after a previous review. These are not durable enough for long term outdoor use, won't standup to wind, rain or snow/cold and locking mechanisms will not stay locked. Internal fasteners are cheap steal and rust easily with moisture, making it difficult to replace a cartridge. Almost 2000.00 purchase turned out to be a bust for our Church.