I have worn disposable daily contact lenses for over 35 years and have used Lenstore for several years. They are simply the best! The service has always been excellent right from the ordering online t... See more
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Review summary
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Have my lens on auto order always arrive very quick. My payment card had expired so that delayed my order. Some how in doing that it messed up the system and the chatbot couldn't work that out but cus... See more
I have been purchasing my contact lenses etc from lenstore for quite some time now. Their website is easy to navigate, once an account is set up, there is a complete record of all prev... See more
I've been paying £24 a month to a chain store opticians. I received 3 boxes of lens every three months (£72). I went online, found Lenstore, ordered two boxes. £19.20. Same strength. Same curve. Same... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
91K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My goods so quickly and I appreciate…
My goods so quickly and I appreciate how Lenstore notify me when Lens are due very helpful
October 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still have not received my refund after…
Still have not received my refund after receiving the incorrect prescription, it’s been two weeks and no refund after sending multiple emails to customer service.
September 25, 2026
Reply from Lenstore
Hello Crooksy,
Thank you for taking the time to leave a review.
We're very sorry to hear that you have not yet received your refund and understand how frustrating it must be to wait for a resolution, especially after contacting our customer service team multiple times. Please accept our sincere apologies for the inconvenience caused.
We'd like the opportunity to investigate this matter further and see how we can make things right. We've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk so we can review your account, check the status of your refund, and assist you further.
When you have a chance, please check your inbox, spam, or junk folder and reply to our email.
We look forward to hearing from you and hope we can help clarify the situation and resolve this for you as quickly as possible.
Kind regards,
Lenstore - Voice of the Customer
Good price and quick deliver
I flit between these and Feel Good Contacts. It's who's got the best deal at the time.
Totally reliable and normally next day delivery. Been using them for years
September 30, 2026
Unprompted review
Great service!My issue solved really…
Great service!My issue solved really quick and with understanding. Very kind, helpful staff.
October 1, 2026
Excellent
Excellent , very prompt efficient service- next day free delivery and cheaper than opticians ! Delighted - aiming to subscribe to make cheaper also !
October 5, 2026
Delivered 2 days after order
Delivered 2 days after order. Good communication explaining the reason. Well packaged.
October 5, 2026
Prescription wasn’t right
Price was good, service was great but I ordered the same prescription I get elsewhere and I’m having to wear glasses on top to read.
October 5, 2026
Reply from Lenstore
Hello Jaine,
Thank you for taking the time to leave a review.
We're sorry to hear that the prescription doesn't seem right and that you're having to wear reading glasses on top of your lenses. We understand how frustrating this must be, especially when you've ordered the same prescription you've used elsewhere.
We're pleased to hear that you were happy with our prices and service, but we'd like the opportunity to investigate this further and see how we can make things right for you.
We've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk so we can review your prescription details, order history, and concerns in more detail.
When you have a chance, please check your inbox, spam, or junk folder and reply to our email.
We look forward to hearing from you and hope we can help identify what may have happened and find the best resolution for you.
Kind regards,
Lenstore - Voice of the Customer
Good experience
Contact lenses were easy to order, the website was user friendly and intuitive. The products arrived quickly.
October 5, 2026
Poor All round
Pretty poor overall. Missed the original delivery slot. Which meant I was left without contact on holiday. Then emailed me to tell me of the delay after the delay had happened! Asked me whether I wanted to part ship. Went back to ask - part ship which parts in the order? No response. Chased again and then part shipped. Still waiting on the remaining part of my order to which they have no date when it was due!
October 5, 2026
Reply from Lenstore
Hello Garry,
Thank you for taking the time to leave a review.
We're very sorry to hear about your experience and understand how frustrating it must have been to miss the original delivery timeframe, especially while you were away on holiday and relying on your contact lenses. We also apologize for the lack of timely communication regarding the delay and the uncertainty surrounding the part shipment of your order.
This is certainly not the experience we want you to have, and we appreciate you bringing these concerns to our attention.
We'd like the opportunity to investigate this further and see how we can make things right. We've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk so we can review your concerns in more detail and assist you further.
When you have a chance, please check your inbox, spam, or junk folder and reply to our email.
We look forward to hearing from you and hope we can help clarify the situation and work towards a resolution.
Kind regards,
Lenstore - Voice of the Customer
I have been a customer for years
I have been a customer for years, but they slipped up on my last 3-month order. I ordered 3-months for each eye at end of June, but I did not notice one box was not delivered. I had to contact them for a refund and reorder. No compensation offered, only the 5 percent discount for auto-reorder.
October 12, 2026
Unprompted review
Not Lenstore fault or problem
Not Lenstore fault or problem . I didnt get my prescription right and have ordered wrong lenses. My fault and will have to pay again. Prompt to ask if varifocal probably would have stopped me making such an expensive mistake?
October 5, 2026
Reply from Lenstore
Hello Mark,
Thank you for taking the time to leave a review.
We're sorry to hear that you ordered the wrong lenses and understand how frustrating and costly this situation must be. We appreciate your honesty in explaining what happened, and we're sorry that the ordering process didn't help prevent the mistake.
We'd like the opportunity to review your concerns and see if there's anything we can do to assist. We've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk so we can take a closer look at your order and discuss your feedback regarding prescription guidance during the ordering process.
When you have a chance, please check your inbox, spam, or junk folder and reply to our email.
We look forward to hearing from you and hope we can help clarify the situation and explore any options that may be available.
Kind regards,
Lenstore - Voice of the Customer
All very efficient
October 5, 2026
Reply from Lenstore
Hello Mr Nick,
Thank you for taking the time to leave a review.
We're sorry to hear that you felt forced to leave a review, and we appreciate you bringing this to our attention. This is certainly not the experience we want our customers to have, and we apologize for any frustration or inconvenience caused.
We'd like the opportunity to better understand your concerns and see how we can make things right. We've sent you a follow-up email from our Voice of the Customer team at wehearyou_ls@lenstore.co.uk so we can review the matter in more detail and assist you further.
When you have a chance, please check your inbox, spam, or junk folder and reply to our email.
We look forward to hearing from you and hope we can help clarify the situation and resolve any concerns you may have.
Kind regards,
Lenstore - Voice of the Customer
Great fast delivery .Thankyou.
October 5, 2026
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