Better World Books Reviews 

11,994
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online platform is simple to navigate and genuinely appreciate the affordable prices offered for various available reads. Many people note that orders often arrive promptly, are well-packed, and the items usually match expectations. However, some people mentioned receiving damaged items, missing dust jackets, or receiving books that failed to match the advertised descriptions. A few other people also felt that delivery delays, poor communication, and issues with courier services negatively impacted their overall satisfaction. Additionally, others experienced receiving entirely different editions or unexpected paperbacks instead of purchased hardcovers.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise receiving... See more

Quality

People report ambiguous experiences with quality, as many reviewers are very happy with their items, noting... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers are very happy with accurate... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised fast shipping, prompt... See more

Price

Reviewers mention ambiguous feedback about price, with many consumers expressing appreciation for fair rates,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipping was fast. However, one of the books I got had writing all in it. So I was a little disappointed in that, but other than that it was okay. My experience was okay.

Rated 3 out of 5 stars

The book arrived outside the time limit. Before it arrived I asked where was my book. A bot called Rich has now emailed me four times asking for the name of the book. Bear in mind, it also took them f... See more

Company replied

Rated 4 out of 5 stars

UPDATE- I was refunded for the book and told to keep it. I have updated my review score due to the good customer service They sent me a book that had a torn cover, both front and back, was stained... See more

Rated 4 out of 5 stars

Book is in good condition and excellent value. I would give Better World Books a 5 star review except for their choice of courier. I would happily pay more on delivery to use someone other than Evri... See more


Company details

  1. Used Book Store
  2. also in
  3. Book Store
  4. Books Wholesaler
  5. Rare Book Store

Information provided by various external sources

2 Million New & Used Books. Free shipping in the USA, $3.97 worldwide. Fund literacy, care for the environment, and get a fair price on the books you want.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(11,994)

123 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a book via Amazon

Ordered a book via Amazon. Package did not arrive despite a message that it had been delivered. Took a lot more than 48 hours to respond to my complaint and did not take any responsibility. It was not possible to reply to their message. Utterly disappointed, I will not order from them again and I do not recommend this company.

October 13, 2026
Unprompted review
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Rated 5 out of 5 stars

First time buyer

Book arrived on time and in the condition it was advertised.
Company was easy to deal with from order to delivery, will definitely use again.

October 12, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely book

Lovely book, very quickly dispatched, just a shame it had a big sticky label stuck on the front cover

October 12, 2026
Unprompted review
Rated 3 out of 5 stars

My book is missing a ripped out page

My book is missing a ripped out page. I’ve tried to report this on your website but so far it hasn’t gone through. It was an expensive book too. Brenda Gantt, “It’s Gonna Be Good Y’all”. It is page 241 & 242. Can you replace this book or refund me?

October 12, 2026
Unprompted review
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Rated 4 out of 5 stars

Book came

Book came, even earlier than we expected it, kids love it, it only surprised me that the book is originally from a library, it almost looks like someone didn't bring it back to library and then sold it

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

On time delivery. My order was for 3 good - very good condition books. They came as used books from a library. They were in as described condition although I don’t remember seeing them identified as used library books in the description. Very satisfied. I would use this seller again.

October 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Very happy with my order

Very happy with my order! Books were exactly as I hoped and as described! Fast shipping! Will definitely order from Better World Books again! Highly recommend.

October 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great condition as usual

Everything arrived promptly and in great condition. Most used books I've received have been in better condition than I was expecting. I like that good things are done with some of the money I spend. I kind of miss the cute email that used to be sent "from your books". It was corny but I enjoyed them anyway.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Every book I have received (many) has…

Every book I have received (many) has either met or exceeded my expectations in description of condition! The fact that a book to every book purchased is donated to those in need makes it a no-brainer to contribute to literacy! Highly recommend BWB!

October 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered books that stated very good on…

Ordered books that stated very good on discription. When put in order they said "good" but I ordered them anyways. I had ordered from you before and always had good results so I trusted my instincts and was glad I did. All 3 books that I wanted arrived and they are in very good condition. Thank you. I would order from them again.

October 10, 2026
Unprompted review

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