Was as described when it arrived and worked accordingly. It arrived well packaged, but was missing a part that I was luckily able to source locally. The instructions were lacking at best but its fair... See more
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Review summary
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Took way too long to arrive (over a month) I assume from china so we missed having the lights ready for our party. The bigger problem is the usb power instead of a regular plug in cord. Every time yo... See more
Company replied
Fantastic light fixture! It's perfect in my powder room. The exact height and size that I wanted and easy to install by my electrician. We've had it a few months now with no issue. Material is all p... See more
Company replied
Very appreciative of the great customer service following a frustrating installation experience. Customer service took the time to understand the problem and immediately escalated to their product t... See more
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Company details
About Vakkerlight
Written by the company
Vakkerlight — Handcrafted Lighting Atelier
Crafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.
Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.
We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.
What you can count on
· One-year warranty on every fixture — manufacturing defects covered, no questions
· Complimentary standard shipping across the United States
· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it
· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling
· Insured end-to-end — general liability coverage from our atelier to your final delivery
· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repair
For designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.
Where to find us
Shop Our Catalogue Trade Account — Designers & Hoteliers Contact Care Team →Built for the long bill, not the day's price
Written by the company
- Solid brass & natural materials
- Hand-soldered joints. Alabaster and travertine selected for their veining. Plated finishes that hold up under sun and steam — chosen to outlast trend cycles.
Transit damage — covered end-to-end
Insured from atelier to your door
Every fixture leaves our atelier in a custom wooden crate, form-fit foam, felt-lined for oversized pieces. General liability insurance covers the journey from container to final delivery. If anything arrives damaged, we replace it — no questions, no chargebacks.
Contact info
5000 Thayer Center STE C, 21550, Oakland, United States
- 800-715-2593
- info@vakkerlight.com
- vakkerlight.com
Handcrafted lighting direct from atelier
3.4
Average
792 reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great Customer Service
The Vakkerlight support team is wonderful! They helped assist with my business purchase from start to completion, and were able to respond quickly to my needs.
October 13, 2026
Unprompted review
Reply from Vakkerlight
Dear Emmanuel,
Thank you so much, Emmanuel! We are thrilled to hear that you love your Ardora Wall Lamp! Your support and trust mean the world to our team. We are packing your replacement glass along with your new order and will have it delivered to you very soon. Thanks again for choosing Vakkerlight!
Best regards,
Aletta
Vakkerlight Customer Service Team
one of packages was lost in transit but…
one of packages was lost in transit but never told that it was.
October 9, 2026
Reply from Vakkerlight
Dear Ariel,
Thank you for your feedback, and we sincerely apologize for any anxiety caused by the split shipment.
We would like to reassure you that your package is not lost. Your order was shipped in multiple parcels—while the other items have already been successfully delivered, your final package is currently in air transit.
As soon as the flight lands, it will clear local customs and be handed over to the courier for final delivery.
We completely understand your concern and apologize if the tracking updates for the separate parcels were confusing.
If you have any further questions or need assistance, please feel free to contact us at info@vakkerlight.com—we are here to help and will ensure your entire order reaches you safely!
Best regards,
Ling
Customer Service Team
I bought a beautiful Nordic wooden…
I bought a beautiful Nordic wooden ceiling fan from Vakkerlight. I am very happy with the fan and light. I did have an issue with the color temperature of the light.
When I called Vakkerlight they were extremely helpful in explaining how to change the LED color from the wall remote. They were easy to reach and promptly responded with the information I needed.
October 8, 2026
Unprompted review
Reply from Vakkerlight
Dear Mallary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you're happy with your Nordic Wooden Ceiling Fan and its lighting.
Your kind words about our responsiveness and support mean a lot to us. Providing excellent products and helpful customer service is always our priority.
Thank you again for choosing Vakkerlight and sharing your positive experience. We hope you enjoy your beautiful ceiling fan for many years to come!
Warm regards,
Monica
Vakkerlight Customer Service Team
The quality of the light fixture is…
The quality of the light fixture is very good. Unfortunately there were no instructions inside the box. Also the plate that needed to be mounted to the wall first was missing the correct hole to attach the light fixture. Thank goodness ed’s for our good electrician!
October 6, 2026
Reply from Vakkerlight
Dear Douglas,
Thank you for your feedback and for highlighting the quality of our light fixture!
We sincerely apologize for the inconvenience caused during installation. We appreciate your valuable suggestions—our team has already uploaded the installation instructions directly to the product page on our website so future customers can easily access them. We are also reviewing the mounting plate details with our quality control team to prevent similar issues.
We're glad your electrician was able to get everything set up smoothly! If you ever need any further assistance, please don't hesitate to reach out to our support team at
Best regards,
Aletta
Vakkerlight Customer Service Team
Excellent customer service
So far I have had an excellent experience with the company. We haven’t received our light fixture yet, but the service has been incredible. Every person on the detail was incredibly thorough and so quick to respond. I had several questions and customizations in the decision making process and the team guided me. They are professional, helpful and not pushy at all. It was a great experience!!
October 12, 2026
Unprompted review
Reply from Vakkerlight
Dear Lindsey,
Thank you so much for taking the time to leave such a wonderful and detailed review!
We are absolutely thrilled to hear that you've had an exceptional experience with our team so far. Providing attentive, thorough, and helpful support throughout the customization and decision-making process is always our top priority, so knowing that you felt supported and never pushed means the world to us.
We have hand-picked your selected stone and are carefully preparing your Pendant Lamp for shipment. We will send you the tracking details as soon as it is on its way.
Thank you again for your trust and kind words. If you need any assistance when your fixture arrives or during installation, please don't hesitate to reach out to us anytime!
Best regards,
Aletta
Vakkerlight Customer Service Team
Replacement Cable
First, we bought two Alabaster Pendant Lights and they are exceptional in design and in build quality. Some time after installing them, the cable on one light got damaged and we needed to replace it. Since the light hang side-by-side, the replacement cable had to be an exact match. Customer service was very helpful and the company went out of its way to get that cable to me. Kudos to their whole team!
October 12, 2026
Unprompted review
Reply from Vakkerlight
Dear Gary,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love the design and quality of your Alabaster Pendant Lights.
It means a lot to us that we could help you find the exact matching replacement cable and get your lights looking their best again. We believe great customer service doesn't end after a purchase, and we're always happy to support our customers whenever they need us.
Your kind words truly mean a lot to our entire team!
Thank you again for choosing Vakkerlight and for taking the time to share your experience. We hope your beautiful pendant lights continue to bring warmth and elegance to your home for many years to come.
Warm regards,
Monica
Vakkerlight Customer Service Team
Reached out to Vakkerlight because I…screwed up!
Reached out to Vakkerlight because I screwed up the shipping address and they redirected it! Their response was quick and efficient and the customer service person was excellent! Will do business with you again!! FO' SURE!
October 10, 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your wonderful review!
We're delighted to hear that our team was able to help you update your shipping address quickly and smoothly.
Your kind words mean a lot to us, and we're so glad we could make the experience a positive one!
We truly appreciate your support and look forward to serving you again in the future. FO' SURE!
Best regards,
Tammy
Vakkerlight Customer Service Team
My shipment was held up in customs
My shipment was held up in customs, but the support team offered to send another shipment expedited. Support has been with me over these weeks with very personal support and help in tracking my shipment. Responses are within 24 hours always. They are far and beyond the best product support team I have encountered. I highly recommend Vakkerlight.
October 10, 2026
Unprompted review
Reply from Vakkerlight
Dear Rick,
Thank you so much for taking the time to share your experience and for leaving such a generous review!
We know how frustrating unexpected customs delays can be, and we’re so glad we could find a solution that worked for you. It was an absolute pleasure assisting you, and we’re continuing to keep a close eye on your replacement order.
Thank you for your trust in Vakkerlight!
Warm regards,
Ling
Vakkerlight Support Team
Beautiful Product!
The lights are gorgeous and were so simple to install. 10/10 - They transformed our home ❤️
One note: The bulbs they come with are a little harsh for our needs, especially with how exposed they are, but once we exchange them for dimmables, they will be perfect!!!
October 8, 2026
Reply from Vakkerlight
Hi TJ,
Thank you so much for taking the time to share your wonderful feedback with us!
We’re thrilled to hear that you love the lights and that they were easy to install. It means a lot to know that they helped transform your home and create the look you were hoping for.
We also appreciate your helpful note about the bulbs. We completely understand that lighting preferences can vary depending on the space and atmosphere you want to create. Switching to dimmable bulbs is a great idea and should help you achieve the perfect ambiance.
Thank you again for choosing us and for your support. We truly appreciate it and hope your new lights continue to bring warmth and beauty to your home!
Warm regards,
Sally
Vakkerlight Customer Service Team
Vakkerlight made it right
Very appreciative of the great customer service following a frustrating installation experience. Customer service took the time to understand the problem and immediately escalated to their product team so that others don’t experience the same difficulties during installation.
This is a beautiful light. Very unique and perfect for the room.
October 10, 2026
Reply from Vakkerlight
Dear Kara,
Thank you so much for taking the time to update your review and for your kind words!
We truly appreciate your patience and collaboration while working through the installation process with us. Your feedback regarding the installation details has already been shared with our product design team so we can improve the instructions and experience for future customers.
We are so glad to hear that you love the lighting fixture and that it looks perfect in your room! If you ever need any assistance in the future, please feel free to reach out to us anytime.
Warm regards,
Ling
Customer Care Team
Great response with service team
October 10, 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your feedback. We’re very happy to hear that you had a great experience with our service team.
Your satisfaction means a lot to us, and we’ll continue doing our best to provide helpful and attentive support whenever you need us.
Thank you again for choosing Vakkerlight!
Best regards,
Tammy
Customer Service Team
Great Customer Service
I had the pleasure to communicate with Abby. She helped me finding the ideal lamps for my hallway. Very Helpful and swift replying. I can only recommend. Now, I'm awaiting the delivery.
October 9, 2026
Unprompted review
Reply from Vakkerlight
Dear Raphael,
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that Abby was able to assist you in finding the perfect lamps for your hallway. We truly appreciate your recognition of her help and responsiveness.
We hope your new lights arrive safely and look beautiful in your space.
Thank you again for choosing Vakkerlight, and we look forward to serving you again in the future!
Best regards,
Monica
Customer Service Team
Nice product
September 18, 2026
Reply from Vakkerlight
Thank you so much for taking the time to leave us a wonderful 5-star review! We’re absolutely delighted to know that you’re happy with your purchase and that you had a positive experience with Vakkerlight.
Your kind words and support truly mean a lot to our entire team. We put great care into creating and delivering lighting that we hope our customers will love, so it’s always wonderful to hear such positive feedback.
Thank you again for choosing Vakkerlight. We sincerely appreciate your trust and support, and we hope you continue to enjoy your new light for many years to come!
Warm regards,
Carmen
Customer Service Team
I LOVE any new lamp but it was hard to…
I LOVE any new lamp but it was hard to give 5 stars as it took 7 weeks to arrive. But thanks for following up quickly when I emailed about delayed.
October 6, 2026
Reply from Vakkerlight
Dear Cassandra,
Thank you so much for taking the time to share your feedback, and we’re truly thrilled to hear that you love your new lamp!
We sincerely apologize for the long 7-week wait, and we completely understand how eager you were to receive it. To help clarify our usual timeline, orders generally take 1–2 weeks for detailed quality inspection and careful packaging before dispatch, and choosing standard sea shipping adds about 4–6 weeks for ocean transit.
That said, we hear you loud and clear—we are actively working with our workshop and logistics teams to streamline our inspection and dispatch process so we can get orders out much faster. If you ever need a fixture on a tighter deadline in the future, we also offer an Expedited Air Shipping option (1–2 weeks transit) at checkout.
Thank you again for your patience, your kind words about our customer support team, and for helping us grow and improve. We hope your new lamp brings warmth and beauty to your home for years to come!
Warmest regards,
Ling
Vakkerlight Team
Helpful communication with the support…
Helpful communication with the support team to work to get the product to us sooner.
October 5, 2026
Reply from Vakkerlight
Thank you so much for your kind review!
We're delighted to hear that our support team was helpful and that you appreciated our efforts to arrange faster delivery.
Your satisfaction means a lot to us, and we truly appreciate your patience and support.
We look forward to serving you again!
Best regards,
Tammy
Vakkerlight Customer Service Team
When you want a really interesting…
When you want a really interesting light fixture, use these guys. There is a lead time, but the customer service makes up for it.
October 8, 2026
Unprompted review
Reply from Vakkerlight
Thank you so much for your wonderful review! We’re delighted that you enjoyed our unique lighting selection and had a positive experience with our customer service. We truly appreciate your patience and support, and we look forward to assisting you again in the future!
Abby
Good not great
Was as described when it arrived and worked accordingly. It arrived well packaged, but was missing a part that I was luckily able to source locally. The instructions were lacking at best but its fairly self explanatory if youre handy. The delivery took almost an entire month after already waiting a significant length of time for it to ship. While it appears to be good quality, the upper wooden spidle clearly has turn marks in it where it wasn't sanded. For the price I expected better.
October 5, 2026
Reply from Vakkerlight
Dear Malachi,
Thank you for sharing your feedback with us regarding your recent order. We are glad to hear that your Swedish Modern Gold Chandelier arrived safely and is working well, but we sincerely apologize for the inconvenience caused by the missing hardware part, the instructions, and the craftsmanship detail on the wooden spindle.
We take your feedback very seriously. We have reached out to you directly via email to learn more about the missing component, review photos of the wooden finish and instructions for quality improvements.
Please check your inbox when you have a moment. We appreciate your patience and look forward to resolving this to your satisfaction!
Warmly,
Ling
Customer Support Team
We love the light- looks great
We love the light- looks great, impeccable design, nice color. Shipping time was long and tracking was not updating. The support team was very responsive to my inquiries and provided timely updates. Overall, great product, great service. Long wait when shipping to US.
October 6, 2026
Reply from Vakkerlight
Thank you so much for your thoughtful review!
We're delighted to hear that you love the design, color, and overall quality of your new light. We also truly appreciate your kind words about our customer support team.
We sincerely apologize for the long shipping time and the lack of tracking updates. We understand how frustrating that can be, and your feedback will help us improve our shipping experience and communication.
Thank you again for your patience, understanding, and support. We hope you enjoy your beautiful new light for many years to come!
Best regards,
Tammy
Vakkerlight Customer Service Team
Beware- USB power only
Took way too long to arrive (over a month) I assume from china so we missed having the lights ready for our party. The bigger problem is the usb power instead of a regular plug in cord. Every time you turn power off it forgets the last setting and heaven forbid you have these on a timer , when electric power turns back on, the light doesn’t and has to be turned on by hand again. Will return I think. Nice light otherwise.
October 6, 2026
Reply from Vakkerlight
Dear Bruce,
Thank you for your feedback, and glad to hear you appreciate the design of the Saturn Glide Glass Table Lamp!
We would like to clarify a few details regarding shipping and product specifications for full transparency:
Shipping Timeline: The free standard shipping selected at checkout carries an estimated timeframe of 4–6 weeks. Your order was placed on August 28th and delivered on October 6th, which falls strictly within our standard ocean transit window.
USB Power Specification: The USB plug power source is clearly stated in both the product selection options and description on our website. Because it utilizes a low-voltage USB connection for energy efficiency and safety, the inline switch requires manual activation when main power is restored.
We have sent a direct message to your email (bmachanic@mreproperties.com) with a goodwill resolution offer. Please check your inbox, and we look forward to assisting you further!
Best regards,
Aletta
Customer Service Team
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