UPS Suomi Reviews 

EN:
**Systemic delivery failure and complete lack of internal communication.**

UPS has failed over 5 times to deliver two packages from GoPro to my address in Hamina.

* **Access Point Issues:** Drivers skipped initial delivery claiming the local Access Point (*Pakettipiste K-SM Kanuuna*) was completely full.

* **Ignored Instructions:** I spoke to UPS phone support twice (14/09 & 15/09) to change delivery to my home address and leave explicit driver notes (+ phone number to call for directions). The customer service agents confirmed this was updated, but the driver completely ignored the notes and failed delivery again.

* **Disregarded Scheduled Hold:** On 21/09, while traveling abroad, I officially rescheduled delivery for 05/10. UPS ignored their own scheduled hold, attempted delivery on 22/09 anyway, and returned the packages to GoPro in foreign inventory.

There is a complete disconnect between UPS phone support and their local drivers in Hamina. Central support promises updates that drivers simply ignore. Avoid using UPS in this region if you expect reliable delivery or accountable customer service.

---------------------
FI:

**Erittäin huonoa palvelua ja olematonta sisäistä tiedonkulkua.**

UPS epäonnistui yli 5 kertaa kahden pakettini toimittamisessa Haminassa.

* **Noutopiste oli täynnä:** Kuljettaja ei voinut jättää paketteja noutopisteeseen (*Pakettipiste K-SM Kanuuna*), koska se oli täynnä.

* **Kuljettaja pyyhki ohjeet yli:** Soitin UPS:n asiakaspalveluun kahdesti (14.9. ja 15.9.) ja vaihdoin toimitusosoitteeksi kotiosoitteeni. Asiakaspalvelu lupasi, että kuljettaja soittaa minulle ennen toimitusta, mutta kuljettaja ei ikinä soittanut eikä seurannut ohjeita.

* **Sovittua aikataulua ei noudatettu:** Olin lomalla ja sopivin UPS:n kanssa 21.9., että paketit toimitetaan vasta 5.10. UPS yritti silti toimittaa paketteja 22.9. Lopulta paketit lähetettiin takaisin myyjälle.

UPS:n asiakaspalvelun ja paikallisten kuljettajien välillä on suuri katkos. Asiakaspalvelu lupaa asioita, joita kuljettajat eivät tee. En suosittele UPS:ää Haminan alueella, jos haluat varman toimituksen.

I hate this company. They have never delivered anything where it was supposed to go. After several years of hoping they would deliver things to my home address, but failing to do so, I gave up and just let them take everything to pick-up points. The problem is, they also change those points constantly, usually taking the packages to as far as they can, even when others are available. This time they took my new iPhone into a different area code, 30 minutes from here because "customer had moved", which I obviously haven't. This was just their newest lame excuse. I can't fathom how a company whose only purpose is to deliver packages, fails to do even that. Oh, and they also constantly forget to even mention that the package is available for pick-up.

UPS Finland consistently fails to perform basic doorstep deliveries, running a systematic operation of "ghost attempts" where drivers falsely log that no one was home and dump packages directly at collection points.

This is not a single mistake—it is a multi-year pattern across three different addresses in Vantaa and Helsinki, all of which had working entrance door codes explicitly provided via SMS and phone calls:

Kivivuorenkuja (Vantaa): My balcony faced the main road and parking lot. I routinely watched UPS vans drive straight past my building toward the local shopping center without entering the property, followed immediately by a tracking notification stating "delivery attempted, no one home." and just leaving my parcels in the shopping center.

Vanhaistentie (Helsinki): While sitting on my balcony waiting for a parcel, I watched the driver park, buy coffee at Alepa, and sit in his van. Within 5 minutes, I received a notification claiming a missed delivery while he was still sitting outside eating. He then drove off to dump it at K-Market.

Pasuunakuja (Helsinki): The behavior continues. Recently, I had an 86 kg shipment (4 packages) marked as "no one home" while I was indoors. When customer service forced the driver to call me, he explicitly stated he would only give me the parcels if I came downstairs to unload the van and carry them up myself—despite the building having an elevator! On another 16 kg parcel, customer service promised door delivery after a false attempt, only for the driver to dump it at an Access Point anyway.

Meanwhile, competitors like FedEx, DHL, and Posti deliver to my door without any issues using the exact same address and door code details.

UPS Finland’s 1.2-star rating on Trustpilot and 1.3-star rating on Google Maps speak for themselves. Shippers pay UPS for home delivery, but UPS drivers regularly refuse to do the job. Avoid UPS in Finland if you expect actual doorstep service.

I already filed a escalation with Case #: C-0385641651

The only thing you can rely on with UPS is that you can’t rely on them. Practically every single delivery is affected by some kind of delay, like “Uncontrollable events have delayed delivery.” On top of that, home deliveries often aren’t even attempted.

I’ve started avoiding online stores that don’t offer any delivery options other than UPS, but unfortunately, sometimes it’s unavoidable.

Their app shows that my order has been delivered to me personally but i never got anything. I don't know where my parcel even is. There is no option to communicate with anyone except a fake chat bot with prefixed recommendations and fake answers. All that in 2026.

UPS Finland lost the delivery. UPS can’t be trusted to deliver parcels as promised. Instead, continuously broken promises. Dear customer, the parcel will be delivered tomorrow. Sure, I have heard the same promise three days in a row. It can’t be this difficult.

I had to use UPS again because there were no other delivery options available, and once again they managed to disappoint. This is, without a doubt, the worst delivery service I’ve ever dealt with. The drivers never seem to make any real attempt to deliver the package. I honestly doubt they even come to my address. Instead, they simply mark the delivery as “unable to deliver” and move on with their day. It’s incredibly frustrating to wait around for a package only to receive a false delivery attempt notification.

Avoid using UPS whenever possible! They suck.

Couldn’t deliver the package. Never use this delivery service.

Delivery was fast and on time, but unfortunately one of the items was damaged some time during the delivery.

They did not genuinely attempt to deliver the parcel, but just drove pass the house.

UPS is completely unreliable. For a month now, I have been trying to track down my package—between endless phone chases and fake delivery addresses. As of today, the package has vanished. The customer complaint service is unresponsive. The whole thing feels like a total scam.

Absolutely useless delivery service. UPS sent my package to a pickup store without sending a single message, email, or notification. I was left wondering where my package disappeared to because nobody at UPS could do the bare minimum and inform me.
The tracking updates were unclear, customer service was unhelpful, and the whole experience felt disorganized and careless. A delivery company should know how to communicate with customers, but apparently that’s too much to ask from UPS.

This is not the first time I have had serious delivery problems with UPS in Finland.

Their drivers often do not even properly attempt home delivery, and parcels quickly end up either stuck in warehouse hold or being returned to sender.
In my current case, UPS claimed they could not access the building, even though the access code was already included in the delivery information in advance. I was at home waiting for the delivery, but nobody contacted me.
Their online chat is useless and simply redirects customers back to automated phone support. Calling customer service leads to endless automated responses without any real help.
The parcels have now been stuck in warehouse hold status for several days and may soon be automatically returned to sender without any proper re-delivery attempt.
At this point, it honestly feels like the job of UPS Finland is to collect money for shipping from the sender, but not actually complete the delivery to the customer. Instead of delivering parcels properly, they are simply sent back.
And this has happened not just once or twice — these situations happen repeatedly, and not only to me.
Unfortunately, UPS Finland has become one of the most stressful and unreliable delivery companies I have ever dealt with. I would strongly recommend avoiding UPS in Finland if you want to receive your parcel normally and keep your nerves intact.

Ps I accidentally found the contact form myself after having difficulties with both the app and the online interface, where nothing could really be changed properly despite the tracking information being visible. It was quite confusing and difficult to find any working support option.
After that, Claudia from UPS contacted me by email and the situation was finally resolved. The package was delivered the next day, even earlier than originally expected. That part was good, however it still arrived at an unannounced time, and I was simply lucky to be at home at that moment. Otherwise it probably would have ended as another failed delivery attempt.
In the end the package was delivered, which was very important to me, but the whole process caused unnecessary stress and confusion at first.

I would give 0 stars if possible. No messages about the status of the delivery and tracking info coming in delay. I've been checking the tracking every day and suddenly the info just changes from "item in storage, trying to find a delivery date" to "returning to the sender" with no info of the actual delivery in between. This is the second time they sent my package back to the sender even though they promised on the phone that it will be delivered today and that they have all the info they need for the delivery. They take zero responsibility for their actions, cannot help with anything and most of them don't even seem like they want to. Worst company that I know.

Package was redirected to a pick up point, once package was allegedly "delivered" false information for pick up was given. cannot pick up my package due it being in a locker and absolutely no code provided to open it. chat support bot is absolutely unhelpful. i travelled to pick up point despite my injury and had to return empty handed. absolutely horrible experience blatantly providing false information to customers. i wish i could never ever have to use their service ever again!

My recent experience with UPS has been a complete disaster. Two consecutive shipments resulted in serious security and logistics failures.
The first package arrived clearly tampered with; the shipping bag was torn open and re-sealed with tape. Despite it being a "signature required" delivery, the courier simply dropped the opened package at my door and left. It felt like a deliberate attempt to avoid a face-to-face interaction where I would have obviously refused the delivery due to the damage.
I had to return that item, and the merchant was kind enough to send a replacement. The second attempt was even more surreal. After a notification claiming a "failed delivery attempt," the status was updated just a few hours later to: "All merchandise is 'missing' and the empty carton was discarded."
It is incredibly concerning that packages are consistently arriving torn or completely empty. Whether this is due to extreme negligence or "operational issues," UPS has proven to be an unreliable and insecure choice for shipping. I would strongly advise against using their services for anything that requires security and care.

The worst company in the whole world! The driver doesn't know the numbers, even though the door code was given both by SMS and it is also written on the package. Now I have to carry a package weighing over 10 kg 3 km away. Or file a crime report. Or call the emergency center that there is a hostage situation at the UPS Access Point. I give it a -5 star rating and I urge everyone to avoid this company like the plague!

Mega crap. Avoid at all costs.

I was at home when I have received a phone message saying the package could not be delivered, April 1st. I phoned to UPS asking to deliver to the nearest pick up Point. Received email April 2nd saying it was there, at 16h55 evening. Went there today at the opening time (10h) and the package was not there. The website does not accept the claim, they dont answer phone calls and turn the phone off. Horrible experience. NOTE: I have finally got the information required from where the package was, which was not even at the pick point described in the email. I am now waiting, again.