Fern was a really great agent today and provided excellent customer service. She quickly understood what I needed and helped me find a solution right away. Highly recommend for leasing service with gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Ella the customer service rep, she was very pleasant and professional with assisting me with my concerns about my product. Ella answered each of my questions and ensured that I pleased wi... See more
Company replied
Ella was able to help me straighten out my payments due to having a new job and my pay schedule changed. I am so thankful that Ella was able to help me with this because now I will not be behind in my... See more
Company replied
VERY HELPFUL AND UNDERSTANDABLE She was very helpful and patient she gave me all the support I needed this company is doing great I honestly had no problem calling and asking for help they are quick... See more
Company replied
Company details
Written by the company
In 2008, a group of lending executives in Tampa, FL came together and saw a need: credit challenged customers had virtually no place to go for financing. Armed with decades of industry experience and a passion for helping customers in need—Uown Leasing was born. At Uown, we understand that the credit score does not define the customer. It’s our belief that everybody, regardless of credit history, should have the ability to provide for his or her family. By giving customers a simple, straight-forward lease-to-own payment option on everyday items, Uown works hard to make that happen. A lot has changed since 2008, but our focus on doing business the right way remains the same. We see both our merchants and consumers as part of the Uown Family. Our commitment is to always treat both with the dignity and respect they deserve. Working together, we’ve got this.
Contact info
United States
- (877) 353-8696
- info@uownleasing.com
- uownleasing.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Uown Leasing
Hi Timothy, thank you for taking the time to leave a review! We are thrilled to know you had a positive experience with our lease to own program. We truly appreciate customers like you.
Reply from Uown Leasing
Hi Noah, thank you so much for your kind words about our customer service. We truly appreciate you choosing us for your lease to own needs!
The customer service representative was…
The customer service representative was very helpful and assisted me with my concerns and was very helpful.
August 12, 2026
Reply from Uown Leasing
Hi Bruce,
Thank you so much for your kind review - we truly appreciate you taking the time to share your feedback, and we are thrilled to know you had a good experience with us!
Excellent customer service
Excellent customer service. She was very knowledgeable and helpful and understanding very good.
July 24, 2026
Reply from Uown Leasing
Hi Ebrahim,
Thank you so much for taking the time to share your feedback. We are thrilled you had a good experience with our customer support representative!
My rep
My rep, Arthur, was excellent! He was very patient and answered all of my questions throughly. He deserves a raise!
June 29, 2026
Reply from Uown Leasing
Thank you for your kind words and 5-star rating! We're happy to know we met your expectations and appreciate your feedback.
Great Customer service…
Customer service staff was extremely helpful, quick to respond and resolve issues with my account.
June 18, 2026
Unprompted review
Reply from Uown Leasing
Hi Denise,
Thank you for your review! We're glad to hear you had a positive experience. If there's anything we can do to make your next experience a 5-star one, we'd love to hear your feedback.
Worst company ever !!
Worst company ever !!
Never received the item
They never paid the merchant
Yet, saying I owe money!!
Ridiculous how this company is run and lack of !
April 29, 2026
Unprompted review
Reply from Uown Leasing
Hi Amanda,
We were unable to locate an account under this name. We'd like to better understand your concerns & work towards a proper resolution. Please give us a call at 877-357-5474 at your earliest convenience and ask to speak to a supervisor. We look forward to hearing from you.
I had issues with the engine when I…
I had issues with the engine when I first bought it, but after discussions with management problem was resolved with appreciation.
April 1, 2026
Reply from Uown Leasing
Thank you for your feedback! We're pleased you had a good experience and appreciate your support. If there's anything we could have done better, we'd love the opportunity to learn from your experience.
I needed my car fixed
March 14, 2026
Reply from Uown Leasing
Thank you for your review! Your support means a great deal to our team, and we appreciate you taking the time to share your rating.
I was helped in a very efficient and…
I was helped in a very efficient and timely manner. 5/5 would recommend to a friend.
March 13, 2026
Reply from Uown Leasing
Hi Michael,
Thank you for the wonderful review! We're happy to hear you had a positive experience and appreciate you taking the time to share your feedback.
Quick and helpful
They were very quick at answering and were very helpful in getting my payment through!
March 12, 2026
Reply from Uown Leasing
We truly appreciate your 5-star rating. Thank you for your support and for giving us the opportunity to service you.
Representative was nice and…
Representative was nice and informative. Answered all my questions and helped me promptly.
March 12, 2026
Reply from Uown Leasing
Thank you so much for your 5-star review! We appreciate your support and are thrilled to know you had a great experience with our representative.
Ella was a great assistants 😊
March 6, 2026
Reply from Uown Leasing
Thank you for your kind review! It means a lot to our team to know we were able to provide you with a positive experience.
I spoke with Ella the customer service…
I spoke with Ella the customer service rep, she was very pleasant and professional with assisting me with my concerns about my product. Ella answered each of my questions and ensured that I pleased with my product and her service. I am a very satisfied customer and I would highly recommend the company.)
March 3, 2026
Reply from Uown Leasing
Thank you for your wonderful feedback! Your support is greatly appreciated, and we're glad we could provide a positive experience.
They are willing the help you out and…
They are willing the help you out and they are fair and genuine . I don’t want to mess up the woman that helped on march 3 2026 around 1200 pm Aliya or Layla who ever she is she is great
March 3, 2026
Reply from Uown Leasing
Thank you for the 5-star rating! We appreciate your trust in us and look forward to continuing to serve you.
3 Flat Tires
About a year ago I was in a financial situation due to health issues. I also needed new tires badly. While researching my options I found UOWN! I now had a way to get new tires and not have to come up with the $600.00 all at once. Thank you.
I believe the woman at customer service was named Ella. Huge kudos to her. She made the one issue I had, a nonissue. Five stars to her outstanding service.
March 2, 2026
Reply from Uown Leasing
Thank you for your kind words and 5-star rating! We're happy to know we met your expectations and appreciate your feedback.
Very easy to make payments and many…
Very easy to make payments and many options for payment plans. Worked with Ella over the phone she was of great help. I wish that you had an app to make payments easier . Other than that no complaints from me
March 2, 2026
Reply from Uown Leasing
Thank you for the excellent review! We value your feedback and are grateful for the opportunity to assist you.
This company can't get it together
This company can't get it together. They've gotten my address wrong, payments wrong, taken extra payments, when they weren't entitled, and hung up on me for complaining. I've got all the receipts.
Beware! You've been warned.
March 1, 2026
Unprompted review
Reply from Uown Leasing
Hi Jon,
Thank you for your feedback. We are unable to locate an account under your name. Please give us a call at 877-357-5474 and ask to speak to a supervisor. We want to ensure your concerns are thoroughly understood and the chance to make things right.
Reply from Uown Leasing
Thank you for your review! We're delighted to hear you had a great experience, and we truly appreciate you taking the time to share it.
Great to work with Uown.
When money was tight was nice to get new tires on payment.
February 12, 2026
Reply from Uown Leasing
Thank you for your kind words and 5-star rating! We're happy to know we met your expectations and appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.