I live remote and your company had some difficulty connecting to my WIFI. Your rep, Eddie was terrific...stayed with it over several days till we were connected....explained all I need to know...re... See more
Company replied
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Review summary
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Reviews shaping this summary
I was gardening and didn't notice that one of the batteries came off the watch. I could not find it. I called support and was immediately connected. A battery was sent out and instructions on what... See more
Company replied
NO only is the watch great.. but the customer service is excellent. We had a problem with the band staying latched and they immediately sent us 2 different new bands so that we could select which one... See more
Company replied
I purchased the Kanega Watch by UnaliWear for my father. He is 89 and in advanced Parkinson’s, so very much a fall risk. He loves his apartment located as far from the hubbub in is assisted living fac... See more
Company replied
Company details
About UnaliWear
Written by the company
UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that
you can wear 24/7, never having to remove to charge.
Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.
The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.
Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.
Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.
Contact info
3901 S Lamar Blvd, Suite 150, 78704, Austin, United States
- 888-343-1513
- community@unaliwear.com
- unaliwear.com
4.5
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Jake and Joseph did a nice job during…
Jake and Joseph did a nice job during setup. Joseph was very patient. Like connection through WIFI and the ability to fine tune volumn and other settings. Call center seems good during test calls and one accidental call that sent the fire department. hAVING DOULBLE SET OF BATTERIES IS GOOD SO YOU DON'T need to have watch off during battery charging.
October 14, 2026
Reply from UnaliWear
Thank you for sharing your experience! We're glad Jake and Joseph made the setup process a positive one, and we'll be sure to pass along your kind words. It's great to hear you're enjoying the Wi-Fi connectivity, adjustable settings, and swappable battery system. We also appreciate your feedback about the monitoring center and are glad you've had the opportunity to experience how the emergency response process works. Thank you for trusting UnaliWear!
Great concept overall
Great concept overall. It would be helpful if the watch could in some way be modified for those with dementia who tend to forget and take the batteries in and out, sometimes losing them.
October 7, 2026
Reply from UnaliWear
Thank you for the thoughtful suggestion! Dementia presents unique challenges when it comes to medical alert devices, particularly when someone may remove the watch or batteries without realizing it. While the Kanega Watch was designed to support independence and safety, we recognize that it may not be the right solution for every stage of cognitive decline. We appreciate you sharing this perspective, as feedback like yours helps us understand the needs of wearers and caregivers alike.
I live remote and your company had some…
I live remote and your company had some difficulty connecting to my WIFI.
Your rep, Eddie was terrific...stayed with it over several days till we were connected....explained all I need to know...really nice and knowledgeable chap.
Eddie is a fine ambassador of your company
October 6, 2026
Reply from UnaliWear
Thank you for sharing your experience! We know getting connected in a remote location can sometimes present challenges, and we're glad Eddie was able to work through them with you. His patience, knowledge, and dedication to helping our wearers are exactly what we strive for. We'll be sure to share your wonderful compliment with him. Thank you for trusting UnaliWear!
all is fine so far
all is fine so far. I'll give you suggestions when I have any. FYI---- I've determined it is not necessary for me to wear all the time. Only when I'm alone though I may wear it anyway.
October 2, 2026
Reply from UnaliWear
Thank you for sharing your experience! We're glad everything is going well so far, and we always welcome feedback and suggestions. While we understand your thinking, we do encourage wearing your Kanega Watch throughout the day, even when others are around. Emergencies can happen unexpectedly, and having immediate access to help provides an added layer of protection. At the very least, change the batteries daily so the watch stays powered on, you could still use the voice command if something were to happen. We appreciate your trust in UnaliWear!
fall detect device, lost, replaced, issues re band closure
We are using this fall detection watch for an 86-yo here, some cognitive reduction, some vision reduction , even some reduced small-motion hand-eye coordination - all are needed for this item; we chose this b/c the batteries can be swapped, thus minimal 'down time' to recharge.
I spoke with Joseph of infinite patience who guided me, with much repetition on his part: we had lost our item, likely poor closure of the watch band, and explored ways to ensure proper closure, all superb,
very
September 22, 2026
Reply from UnaliWear
Thank you for sharing your experience. We’re glad the swappable battery system has been helpful in keeping the Kanega Watch available with minimal downtime. We’re also pleased Joseph was able to patiently walk through everything with you and provide guidance on securing the watch properly. We’ll be sure to share your kind words with him. Thank you for trusting UnaliWear to help support your loved one’s safety and independence!
Joseph is helpful and knowledgeable
Joseph is helpful and knowledgeable
He took the time to explain and fix everything
September 17, 2026
Reply from UnaliWear
Thank you for the kind words! We’re glad Joseph was able to take the time to explain everything clearly and get everything resolved. We’ll be sure to share your compliments with him!
sorry no public health info why would I wrie a review? system works great. watch is not waterproof or water resistant as advertised keep it 100% out of shower
prompt response help arrived in 15 minutes.
September 17, 2026
Reply from UnaliWear
Thank you for sharing your experience. We’re glad the system worked as intended and that help arrived within 15 minutes. We appreciate your feedback and are glad the watch has provided you with reliable access to help when needed.
Helpful, courteous and professional assistance extended ..
I received immediate response..Joseph was very helpful, courteous and explained exactly how he would handle my issue…an email followed with instructions and my problem is solved…
Thanks to professional assistance extended by him…
August 21, 2026
Reply from UnaliWear
Thank you for sharing your experience! We're glad Joseph was able to respond quickly, clearly explain the next steps, and get your issue resolved. We'll be sure to share your kind words with him. We appreciate your trust in UnaliWear!
Very patient and helpful with getting…
Very patient and helpful with getting the work done well.
August 18, 2026
Reply from UnaliWear
Thank you for your kind words! We're glad our team was able to provide the patience and support needed to get everything taken care of. We appreciate you taking the time to share your experience!
Joseph was very helpful with my battery…
Joseph was very helpful with my battery installation problem.
August 19, 2026
Reply from UnaliWear
Thank you for sharing! We're glad Joseph was able to help resolve your battery installation issue. We'll be sure to pass along your kind words to him!
From the moment I received the…
From the moment I received the watch/alarm I have been amazed with all of its functions. I have never before felt to SAFE and so PROTECTED!!On top of that, your "support staff" is completely amazing! They are quick to answer any question, provide "tools" to help me experience go even easier, and were very friendly and anxious to help with anything!
August 13, 2026
Reply from UnaliWear
Thank you for such a wonderful review! Knowing that your Kanega Watch helps you feel safe and protected is exactly what we hope to hear. We're also thrilled that our Customer Success team has made your experience even better with friendly, responsive support. We'll be sure to share your kind words with the team. Thank you for trusting UnaliWear!
I’m living alone and feel very…
I’m living alone and feel very comfortable and safe wearing it.
August 11, 2026
Reply from UnaliWear
Thank you for sharing this! Feeling comfortable, confident, and safe while maintaining your independence is exactly what we hope the Kanega Watch provides. We're grateful to be part of your peace of mind.
Battery issue. One of my batteries would not charge
One of my batteries would not charge. They overnighted a new one right away.
August 11, 2026
Reply from UnaliWear
Thank you for sharing your experience! We're glad our team was able to quickly identify the issue and get a replacement battery to you right away. Keeping your Kanega Watch up and running is always our priority, and we appreciate your trust in UnaliWear!
My family is reassured that if I fall…
My family is reassured that if I fall when they are not around. I am glad for that. I have arthritis in my hands and I am unable to use the push button so that is a concern for me even though I can use voice command, but it does take away an option.
August 11, 2026
Reply from UnaliWear
Thank you for sharing your experience. We're glad the Kanega Watch is providing reassurance for both you and your family. We understand your concern about the crown button being difficult to use with arthritis. One reason the watch provides multiple ways to get help is that not every method will work equally well for every wearer. We're glad you're able to use the voice command, and automatic fall detection provides another way for the watch to initiate help without requiring you to press the button. We appreciate your feedback and your trust in UnaliWear.
Amazing customer service
Customer service is professional and quick to respond. Answered my call within minutes and fixed my issue within 5 minutes. Products are only as good as Customer service and I have never had service this perfect from any other company. Highly recommended.
August 3, 2026
Reply from UnaliWear
Thank you so much for your thoughtful review. Providing prompt, knowledgeable support is something we take great pride in, and we're thrilled to hear we were able to resolve your issue so quickly. We'll be sure to share your kind words with our team!
Your watch is great
Your watch is great. Your service is great. But, I only received two batteries and I do not know witch two to replace?
July 29, 2026
Reply from UnaliWear
Thank you for your kind words! We're glad you're enjoying both the watch and our service. We're also happy we were able to reach out and help clarify the battery replacement process. As always, if you ever have questions, we're just a phone call away.
Early intervention made a big difference
The watch detected a fall when my dad had a stroke. The prompt follow-up saved his life and minimized the impact with early intervention/
July 30, 2026
Reply from UnaliWear
Thank you for sharing your family's experience. We're so sorry your father suffered a stroke, but we're grateful the Kanega Watch was able to help get him the attention he needed quickly. We wish him a continued recovery and appreciate your trust in UnaliWear.
New users so far very pleased
We are till early users but so far I can’t say enough about the support group, their quick comprehensive responses and the overall function of the watch. In particular, the personal we have dealt with have been great!
July 29, 2026
Reply from UnaliWear
Thank you for your kind words! We're delighted to hear your experience has been positive so far. We'll be sure to share your compliments with our support team, they'll truly appreciate the recognition.
After a rough startup
After a rough startup, the issues were fully addressed and resolved.
July 8, 2026
Reply from UnaliWear
Thank you for giving us the opportunity to make things right. We're glad we were able to resolve the issues and appreciate your trust in UnaliWear.
A Perfect Combination
I was very impressed with the high quality, patience and responsiveness of UnaliWear customer service reps.
In particular, I’ve spoken with Eddie several times and felt very supported by how knowledgeable, clear and kind he was.
June 26, 2026
Unprompted review
Reply from UnaliWear
Thank you for your thoughtful review. We're delighted to hear that our team provided the patience, responsiveness, and support you deserved. We'll be sure to share your kind words with Eddie, he'll truly appreciate the recognition.
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