HealRay Reviews 

143
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the product very effective for improving their gum health, stopping bleeding, and making teeth feel much stronger over time. People also appreciate the quick and helpful customer service provided by the support team when assistance is needed. Many customers note that the device is easy to use and delivers wonderful oral care benefits. Though some reviewers experienced technical issues and device failures after a short period of use, a few others felt dissatisfied with the return shipping costs, warranty support, or the lack of noticeable results after prolonged usage.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that it effectively helps with dental... See more

Quality

People report positive experiences with quality, noting that dental health and gum conditions improved... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful staff... See more

Service

Users describe positive interactions with service, highlighting that support is quick, helpful, and very... See more

User experience

Customers had ambiguous experiences with user experience, with many reviewers finding the device quick, easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought two of these red light packs and they both arrived with empty gel so I thought- but after receiving a professional email response from manager who finally took care of issue. He asked to keep... See more

Company replied

Rated 4 out of 5 stars

I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and afte... See more

Company replied

Rated 4 out of 5 stars

Ordered my Healray after reading the bad revues so I was ready for disappointment. But other than it ariving later than initially told, it has. I emailed twice asking where it was and they replied bas... See more

Company replied

Rated 5 out of 5 stars

I bought my healthy cause I started having receiding gums and was horrified of the consequences if ai didn’t pay attention, so I religiously use it everyday with the gel and prayed for a miracle !... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.


Contact info

3.7

Average

TrustScore 3.5 out of 5

143 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(143)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

I have found the support team effective and responsive.

I have found the support team responsive in a timely manner and very helpful. They helped me with the issue I was having with the device and when that did not work they replaced the device rapidly. They were great to work with.
I am early in the treatment process but I think the product is helping and hope for more improvement.

September 24, 2026
Unprompted review
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Rated 5 out of 5 stars

The customer service team and Dr…

The customer service team and Dr Jusmine was very kind in replying to my questions, and gave good advice on managing my gums, they were kind to give me a replacement when my device broke down. The delivery was good and not delayed. Thank you Healray team. :)

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

I bought the HealRay system several…

I bought the HealRay system several months ago and loved the device. It stopped working after about 2 months. I contacted customer service and they were very helpful. I received a new device and sent the old one. back. I am very happy with the device and the service I received. I highly recommend the HealRay system.

September 1, 2026
Unprompted review
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Reply from HealRay

Hi! Thank you so much for sharing your experience. We’re glad we were able to get the issue sorted out and that you’re happy with your new device.

We really appreciate your trust in HealRay and your kind recommendation. :)

Best,
Dr. Jusmine
Dentist | HealRay Customer Care

Rated 4 out of 5 stars

The Healray Device…

The Healray device has helped issues I experienced with my palate. Great customer support too.

September 11, 2026
Unprompted review
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Reply from HealRay

Hi Irene, Thank you so much for sharing! We’re glad to hear the HealRay device has been helpful and that you had a great experience with our customer support.

Best,
Dr. Jusmine
Dentist | HealRay Customer Care

Rated 5 out of 5 stars

Honest Product and Reliable Company

I’ve been using the Healray device for about six months, every night, for six minutes at a time. I didn’t have any major gum issues such as bleeding, but even so, I’ve noticed a clear benefit: my gums feel healthier, firmer, and more resilient.

The battery lasts for about five days, which is not a big problem, though it could certainly last longer. The gel is expensive and doesn’t last very long, and to be honest, it’s difficult for a regular user to evaluate its quality. I trust Healray’s claim that using the gel enhances the results of the device, so I’ve continued to use it.

Throughout these months, the company has always responded quickly to my questions, and I haven’t seen anything that would reflect negatively on them. In the end, they treated me well and resolved my concerns promptly.

September 11, 2026
Unprompted review
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Reply from HealRay

Thank you so much for sharing your experience and honest feedback! We’re happy to hear you’ve noticed healthier, firmer gums and that our team has been able to assist you promptly.

We truly appreciate your continued trust in HealRay!

Best,
Dr. Jusmine
Dentist | HealRay Customer Care

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Rated 5 out of 5 stars

I ordered the Heal Ray device

I ordered the Heal Ray device, and I’m very happy with it. I was experiencing burning gums, and it helped tremendously. The customer service is absolutely amazing—they respond quickly and make sure any concerns are addressed right away. I highly recommend both the device and the company!

January 1, 2026
Unprompted review
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Reply from HealRay

Hi Anita, Thank you so much for your kind review! 💚 We’re so happy to hear HealRay has helped with your gum discomfort and that you had a great experience with our customer service. We truly appreciate your trust and recommendation!

Rated 1 out of 5 stars

I have been using the gel and red light…

I have been using the gel and red light therapy for approximately 6 months and cannot tell any difference in my gums. Even after using it for that long and going to the dentist for an exam and cleaning, nothing was mentioned that my gums look better.

September 7, 2026
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Reply from HealRay

Hi Lois, Thank you so much for sharing your honest feedback. We completely understand that not seeing a noticeable improvement after 6 months can be disappointing.

Please keep in mind that results may vary depending on the condition and severity of each person’s gum concerns. More severe cases may require additional professional dental treatment alongside supportive care. We recommend continuing your regular dental checkups so your dentist can monitor your gum health and progress over time.

Thank you again for your feedback and for trusting HealRay. 🦷

Rated 4 out of 5 stars

I’ve been using my HealRay for a few…

I’ve been using my HealRay for a few months. I’ve noticed that my gums feel stronger and a small difference in my receding gums. My HealRay needed to be charged after every 5 times I used it and after sharing this with customer service, they are sending a replacement one. Service was quick and helpful. Thank you. The gel applicator doesn’t last very long and new ones are quite expensive. Perhaps these should be looked at for some improvement. Overall my experience has been positive and the service was great.

July 7, 2026
Unprompted review
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Reply from HealRay

Hi Kay, Thank you so much for sharing your experience! 💙 We’re happy to hear you’ve noticed positive changes and that our team was able to assist you quickly.

Rated 5 out of 5 stars

Great customer service.

I was very impressed with the customer service and quick response I got. I had messed up on my order, so I contacted them and they were very happy to fix my order.

August 31, 2026
Unprompted review
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Reply from HealRay

Hi Lisa! Thank you so much for your kind words! ❤️ We appreciate your trust in HealRay and are always happy to help!

— Dr. Jusmine | HealRay Customer Support

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Rated 5 out of 5 stars

Great experience with customer support

I reached out to customer support as I thought I had received the old version of the Heal Ray as there was no 5 minute timer on mine. They were quick to respond and arranged for a replacement to be delivered, no questions asked. Very pleased and looking forward to using the new and improved version.

August 31, 2026
Unprompted review
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Reply from HealRay

Hi Linda! Thank you so much for sharing your experience. We hope you enjoy the new and improved HealRay, and we truly appreciate your trust and support! 🦷

— Dr. Jusmine | HealRay Customer Support

Rated 5 out of 5 stars

Awesome support!

I bought the Heal Ray system system about 5 months ago but packed up today. Emailed support and within a day received a response to replace the faulty one. Awesome response time and outcome! Thank you Heal Ray!

August 31, 2026
Unprompted review
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Reply from HealRay

Thank you so much for your kind words, Lynda! ❤️ We’re glad our support team was able to respond quickly and arrange a replacement for you.

— Dr. Jusmine | HealRay Customer Support

Rated 3 out of 5 stars

I just ordered this product

I just ordered this product, they have great customer service reviews with many product failure comments.Im praying for good results! It would be nice to find a company that actually provides a product that works! if so I will give glowing reviews!

August 26, 2026
Unprompted review
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Reply from HealRay

Hi! Thank you so much for giving HealRay a try! ❤️ We truly appreciate your honest feedback and understand wanting to find a product that delivers the results you’re looking for.

We’re here to support you throughout your HealRay experience. If you have any questions when your device arrives or experience any issues, please don’t hesitate to reach out to our customer support team—we’ll be happy to assist you.

— Dr. Jusmine | HealRay Customer Support

Rated 1 out of 5 stars

My device has been used 7 times…

My device has been used 7 times successfully.
Now It beeps and begins flashing after about 2 seconds of use.
Made sure it is fully charged.

August 18, 2026
Unprompted review
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Reply from HealRay

Hi, Pat! We’re sorry for the inconvenience you’ve experienced with your HealRay device. We’ve sent you an email with the next steps to help resolve the issue.

Please check your inbox, and we’ll be happy to assist you further.

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Rated 4 out of 5 stars

I saw some improvements in my gums

I saw some improvements in my gums. I don’t have much bleeding and infections since I used Heal ray.I hope my gums returns to normal. Only the gum gel is pricey. Heal Ray should give more discounts. Not everyone can afford it.

August 21, 2026
Unprompted review
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Reply from HealRay

Hi Marivic! Thank you so much for sharing your experience! We’re glad to hear that you’ve noticed improvements in your gums, including less bleeding and fewer issues since using HealRay. ❤️

We truly appreciate your honest feedback about the Gum Care Gel as well. We understand that affordability is important, and we’ll definitely share your suggestion about offering more discounts with our team.

Rated 5 out of 5 stars

Excelente servicio y muy atento

Excelente servicio y muy atento . lo recomiendo y los producto que compre le doy un 100.

Excellent service and very attentive. I recommend it, and the products I bought, I give them a 100.

May 8, 2026
Unprompted review
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Reply from HealRay

Hi Solania, Thank you so much for your wonderful feedback! ❤️ We’re glad to hear that you’re happy with both our service and the products you purchased.

Rated 5 out of 5 stars

I just received my Heal Ray package two…

I just received my Heal Ray package two days ago. I have peridontal gum issues but can’t have treatment since I’m taking a blood thinner. I’m encouraged that this will hopefully slow down progression. My only issue is that the toothpaste pumper didn’t work so I contacted the company who is going to send me a new one.

August 18, 2026
Unprompted review
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Reply from HealRay

Hi Christine,

Thank you for the update! We're so glad you've received your HealRay and are hopeful it can support your gum health.

We're sorry about the toothpaste pump issue, but we're glad to hear a replacement is already on the way. 😊

Wishing you all the best with your HealRay journey, and please don't hesitate to reach out if you have any questions!

Best,
Jusmine

Rated 5 out of 5 stars

great customer service

great customer service. purchased year ago.
I recently bought a different brand device to try and it doesn't compare. Healray is much better

August 10, 2026
Unprompted review
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Reply from HealRay

Hi Debbie! Thank you so much for your kind words! We're thrilled to hear that you’ve been happy with HealRay and that you noticed such a difference compared with another device.

Your continued trust and support truly mean a lot to us! ❤️

Best,
Jusmine

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Rated 5 out of 5 stars

I purchased this after a recommendation…

I purchased this after a recommendation from my dentist. I will get a progress report on my gums every 6 months & will update then

August 8, 2026
Unprompted review
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Reply from HealRay

Hi Aldo, we’re so glad your dentist recommended HealRay. We look forward to hearing about your progress at your 6-month checkup!

Rated 5 out of 5 stars

Experienced charging issue with…

Experienced charging issue with purchased healray device made contact with healray team they instantly organized replacement

August 7, 2026
Unprompted review
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Reply from HealRay

Hi Wayne, Thank you so much for sharing your experience! 💙 We’re glad our team was able to assist you quickly and arrange a replacement.

Rated 5 out of 5 stars

Very helpful and a great device

Very helpful and a great device. Customer service is very good.
Thank you very much 😊

August 6, 2026
Unprompted review
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Reply from HealRay

Hi Jenny! Thank you so much for your kind words! 😊

We're really happy to hear you're enjoying the device and that our team was able to help. We truly appreciate your support!

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