Trinity Meds Reviews 

They take your $ fast and that’s the end!! I waited 2 weeks for the first shipment
Then within 30 minutes of my first injection, it put me into a fib. I wrote to the company. They seem sincerely concerned in their letter. Claiming a doctor, a nurse would get back with me after they looked into this situation.?
I have since gotten a second shipment. They did say once they take your money, they will not refund you. But they did say they would look into it. I have heard nothing back from this company. I just wish I knew their reputation before I decided to go with them, so please do a little more homework than what I did before. You choose a company that does not put the ingredients in your injections that are appropriate.

This company is a scam. Let me tell you the raw and true about this company. Once you pay, there is no update. When you decide to cancel due to crickets they tell you they will refund but they keep 35.00 due to consultation you never get a consultation, that doesn't state anywhere in your portal, and when you ask who did the consultation, what were the results of the consultation, and when did it take place they will not answer you. I've sent multiple emails asking for status on my refund and confirmation of cancelation and no response. Please report them, I am escalating this is fraud. I have all emails, statements and screenshot of the portal I recommend you do the same.

1st order was fine. Took a little longer then I thought it would ordered on a Monday and got it that Saturday. I was use to 2 day from a different company. Medication was great no problems. The problem comes from my 2nd order. They have no problem taking my money which they did on 09-28-26 But I still have no RX. I get an email every day stating there is a delay with the Pharmacy. I have asked repeatedly what is the delay and all I get is a prefilled generic message. PLEASE THINK TWICE BEFORE ORDERING FROM THIS COMPANY. IT'S BEEN A HUGE HEADACHE.

The first week on tirzepatide (2.2mg) was ok but the subsequent 2 weeks my wife was so sick that she couldn't keep water down for 3-4 days of that week. Went to the hospital thinking it was a bug but determined it was the meds after another try. Reached out to support but the doctor has never called her back. I wouldn't trust what they put in the compounds nor their support if you have adverse reactions.

BAD COMPANY, DON'T USE, THEY'LL RIP YOU OFF
I paid for the GLP-1, Tirzepatide on 9/7/26, at $149 for a month's supply. After 2 weeks of still not receiving the product, on 9/20/26 I contacted them. They continually apologized for the delay and said their pharmacy was working on it. They assured me that my case was escalated and the pharmacy would send out my order quickly. I still had not heard anything and contacted them again on 9/24/26. They again continually apologized for the delay saying their pharmacy was behind and said they had put in a request to "escalate" my case to have my order sent out quickly. I still hadn't heard anything from them and contacted them again on 9/30/26. They again continually apologized for the delay saying their pharmacy was behind and said they again said they had put in a request to "escalate" my case to have my order sent out quickly. I told them to just cancel my order and give me a reimbursement. They said they couldn't do that despite my many pleas that I didn't want to deal with their business and just wanted my money back. On 10/05/26, I finally received a package from Trinity Meds, but it had the wrong medication. They sent Semaglutide and not Tirzepatide. I immediately contacted them; they again continually apologized. I sent in pictures of the Semaglutide proving they sent the wrong medication. I was told they would respond within 24-48 hours. After hearing nothing from them, I submitted an email to them on
10/08/26 with their notice that someone would respond within 24-48 hours. Still nothing, so I contacted them on 10/12/26. The same thing, apology, escalate my case, etc. When I pointed out that I was continually told someone would contact me in 24-48 hours, they said it was 14 business days. I asked to talk to a supervisor and was told there were no supervisors available. I again asked for my money back but was told my case was in review and they had 14 business days. I pointed out it had been well over a month, and I got the same response, apology, escalate my case, etc. I again told them I just wanted my money back at this point and they told me my case was in review and they had 14 business days.

Do not use! Their patient portal is awful and has no information. It shows a date of "Starting 8/10/26..." when I did not join until September. I had no idea medication was coming and it sat on the porch for days!! Good news, they dont send all the medication at once but I will see how they rectify-if at all- this situation!

I should have read these reviews first. I ordered 15 days ago and still no orders just excuses. The dosage they stated I would get was also going to be way less than what I’ve been on. They should be transparent how long it takes to get the first order. I think I will just cancel as there are decent companies out there who value customers

So far I have had a terrible experience with this company. I was charged my initial month everything was fine, got my medication. Here comes month two, I received an email asking me if I wanted to charge my card early and have the medication sent two days sooner, of course I said yes. I paid my subscription fee and got my medication, trinity meds since then has tried to take a 2nd monthly payment, I emailed them told them they already received my payment showed them proof and yet they still claim my payment is overdue and that I owe them for my 2nd month. I'm half way through month 2 and I'm dreading what month 3 will bring. I refuse to make double payments on a subscription where I only authorized 1 monthly payment. This is fraud !!! They argued with me and told me their records don't reflect what my BANK clearly shows, what their OWN portal shows. It is fraudulent activity to take more money for a subscription that was someone authorizes. And yet I am still receiving emails telling me they're trying to charge me and can't and that I need to update my payment method. I will NOT.

DO NOT DO IT!!!!

If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake!

I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately.

With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status.

When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through.

After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone.

Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions.

I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement.

I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation.

By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing.

Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite.

The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled.

When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare.

Please learn from my experience and think twice before ordering from Trinity Meds.

I ordered a 3 month supply keep getting the same response a couple more days yet to even receive the first order!! I have not signed no contract stating I can not cancel my order! I have NEVER HAD SO MUCH TERRIBLE SERVICE! If you can’t fulfill orders don’t take people money!!!

I was so nervous about ordering glp-1 from Trinity meds after reading all the negative reviews but I have been pleasantly surprised. The price was well below every other place I tried and I have just received my 2nd 3 month supply on time. I paid for a year and was charged $799. The first package took about 10 days but everything has been great after that. I haven’t used their customer service but the price was right.

This place is horrible. Don't use them. They don't communicate well, they lie and argue. Canceled my subscription and they still charged me for another month. Still going back n forth to get my money back. They keep saying it's canceled and it's not. Then they said they are keep a telemedicine fee of $35 which I never had an appointment. On top of that it's been canceled a month now but they still took my money.

If I could give 0 stars I would. First shipment took over a month to arrive, then they did not read my intake forms properly and prescribed the WRONG dose?!!! Seems like a hack doctor. Worried about their medical credentials to be honest. The first shipment was supposed to last 3 months, only lasted 2. Now having trouble getting the second shipment with the correct dose so it actually lasts the amount of time I paid for. Will be going elsewhere as soon as this headache is over.

I ordered my GLP-1 medication through this company while I was dealing with an insurance issue. Once the insurance was resolved, I called customer support, asked them to cancel my prescription, and told them I would not need any more shipments.

This morning I woke up to a $149 charge for another month of medication. When I called, the representative told me the person I spoke with earlier never cancelled my prescription. He apologized, but said they have a no-refund policy. So they are keeping my money for a prescription they will not even send.

I would give zero stars if I could. Their mistake cost me $149, and they refused to make it right. Avoid this company unless you want to lose money to poor customer service and a refund policy that protects only them.

Took my money, sent medication one month and then never again. Awful customer service

It seems the company is very fragmented. Their patient care is the same help desk that is outsourced by several of these GLP 1 brokers and there is virtually no communication or communication issues between them and the their help desk in the Philippines. There are also language barriers where someone misunderstood that I was not going to be home to that I changed my address. I received my first installment of my three month plan on August 15,2026. I was going away on Sept 8th overseas. I called on Sept 4 as I thought I should let them know as I had almost 2 weeks prior to my next delivery. Their patient support assured me that the order would not be shipped until I called upon my return. I started receiving emails and texts the next day stating my order was being sent to the pharmacy and should be delivered within 2-3 business days. I called back and the reassured me that those were just automated form emails and that my order won't be shipped until I returned. I even called Boothwyn Pharmacy in PA where the meds were coming from, and they said they did not have the order yet and it should not be an issue. On September 24th at 11pm I returned and there was a box on my porch that had been sitting there in the heat since September 9. The first rep I spoke to said they would replace it but I had to pay $149.00. They lied to me by saying that the meds were already at the Pharmacy when I initially called. If I knew the meds were being delivered I would have had a neighbour put it in his fridge. Now I have been going back and forth with them and they say they are going to escalate it but I get nothing. This treatment has been interrupted now for over two weeks and this company has NO BUSINESS dispensing medicines. I cannot get a replacement for a mistake they made or a refund.

I PLACED A 3 MONTH ORDER FOR TIRZEPATIDE THROUGH TRINITY MEDS AND THEN CHANGED MY MIND WITHIN ONE HOUR, CALLED TO CANCEL MY ORDER AND THEY REFUSED TO REFUND MY MONEY ($432). THEY SAID THAT IS THEIR COMPANY POLICY!! THIS ORDER COULD NOT POSSIBLY HAVE GONE THROUGH YET SO DO NOT UNDERSTAND WHY IT COULD NOT BE CANCELLED WITH FULL REFUND!! CUSTOMER SERVICE TOLD ME THAT I WOULD HAVE TO CALL BACK IN 3 MONTHS TO CANCEL. SINCE I DID NOT TRUST THAT THEY WOULDN'T CHARGE ME AGAIN I CHOSE TO CANCEL WITHOUT A REFUND AND WILL NOT RECEIVE ANY PRODUCT FROM THEM. THIS IS TOTALLY RIDICULOUS AND A TERRIBLE COMPANY POLICY. DO NOT TRUST THIS COMPANY WITH YOUR MONEY!! I WISH I HAD READ THE REVIEWS BEFORE ORDERING FROM THIS COMPANY. BEWARE!!

I am starting a class action lawsuit against trinity please contact me to join don't continue to let this company take of you or anyone else lets stop this dishonest company

If I could give zero stars, I would.

I am beyond pissed at the way this company handles its customers. Their communication is an absolute joke.

I have repeatedly provided dates and times when I am available for a call, only to have those dates pass with no one contacting me. Then I get another message asking me for the exact same information all over again.

Meanwhile, they seem to have absolutely no problem charging my card on time.

I have given them multiple opportunities to simply pick up the phone and resolve the issue. I even provided huge availability windows — basically entire days — and somehow getting a return call is still too much to ask.

The entire process has been nothing but running in circles: provide availability, hear nothing, dates pass, get asked for availability again, repeat. It is infuriating.

I initially hoped the negative reviews and BBB rating I saw were exaggerated. Unfortunately, my experience has shown me exactly why they exist.

If you are considering using this company, read the reviews first. A company handling people’s medication and charging their credit cards should be capable of basic communication and customer service. This company has failed miserably at both.

Apparently responding to a customer is optional, but they DO NOT MISS or DELAY charging your card, they even send texts LOL

They suck! Took my money without visiting the dr - promised me a refund - of course I never got it! Called them back to check on it and was told a whole new fake ass story. Claimed that my reason for refund was invalid and I won’t be getting it. CANCELLED IMMEDIATELY. ai don’t advise anyone to use such a misleading company.