Tebra Reviews 

Initial contact with TEBRA was great where Jake Rubinstein did a great job explaining what Tebra could do for me and answering all my questions with courtesy and professionalism. He then assigned Sofia Chinchilla to be my coach in getting me comfortable with the EMR and web site and AI reception, etc. She was very courteous professional and thorough. I was extremely pleased with her.
Because of Jake and Sofia I would always recommend Tebra as an outstanding company for any medical clinic that needs web design, AI reception and a EMR.
Dr Sam Rosati

I actually don't know where to start, but this has been the worst experience that our company has ever had. First, we were rushed through onboarding, then got to a point where we were waiting for confirmation on the insurance account. Never heard anything back on insurance roll over, then got an email stating onboarding was done. We cant even access third party site where enrollments were done. Secondly we were promised specialty specific templates and there are none just a category doesn't mean anything without the actual template, its a blank template. Third, the training is a total waste of time, calling and reserving a 30 minute call every time is useless. When we were told we needed more training we were told by Mandy our onboarding specialist she stated "well this is our model". SERIOUSLY REGRETTING THIS WHOLE COMPANY. Can't get anyone to speak to in upper management at all.

Poor customer service. No customer service. No live conversations after your training. I was left hanging by myself.

Responsive to our questions. Not the best EHR for behavioral health. We certainly hope Tebra takes our feedback seriously and adds in a way to tag patients into trackable programs rather than creating workarounds like custom diagnosis codes, not a long term solution if serious about being an EHR for behavioral health.

Extremely disappointing experience with Tebra! Terrible customer service, poor communication, and outrageous fees. Every time you call, they promise someone will contact you, but nobody follows up.

Their contracts are filled with unexpected charges and fees that were never clearly explained upfront. Even after notifying them that we no longer wanted their services, they continued requiring payments for months, hiding behind contract terms instead of addressing our concerns.

We were even charged for services we never used!

Tebra is extremely expensive, unresponsive, and frustrating to deal with. I deeply regret choosing them for our medical practice.

My advice to other healthcare providers: Stay away from Tebra! Read every word of the contract before signing.

TIFFANY WAS EXCELLENT FOLLOWING IN THE ISSUES AND CALLING ME BACK TOfinally resolved my issue ; she gets 10 starts out of 5. The rest of the customer service was not that great, i made many calls to be helped and each one will saysomething different to help but at the end they ddidnt help and just wanted to make me call again. Seems thta they need more training in the procedures to help clients. It took a week to resolve my issues with lots of hours waiting, for an entire week on the phone. ALso, they requested approval for thr company I separated. they called, then thy made me get an email. then, desoite the email they wanted the people to call again - that lady lives in India it couldnt be done and i had to just see the back and ford with nothing resolved until after 8 days .

I was informed that I will charge each time payment is made but I was told opposite prior to enrollment.

I was locked out of the portal for some unknown reason, and I immediately called Tebra because I urgently need access to my account. It is now 3:17 PM, and I am still locked out.
Has anyone called me back? No. Has anyone actually helped me resolve the issue? No.
Unfortunately, this seems to be an ongoing problem. Customer service has repeatedly been unreliable when I need assistance, and the lack of timely support is extremely frustrating and disruptive.
I need this issue resolved as soon as possible. Please have someone contact me and restore my access without further delay.

The response to open cases and issues needs improvement

Tebra has been THE WORST company to work with. After communicating i would not be renewing my 14-month contract, i was charged almost 4000K "in error". Called the costumer care number and they said I was charged for "early termination of contract", again, in error. After several calls and wait time i was told my money would be returned back to my account PROMPTLY. Its been 5 days and no money has been returned because when i called today, they said it was still "under investigation" despite the "loyalty" rep saying she had messed up. There is never a manager available or anyone in charge to speak to.
HORRIBLE. ZERO STARTS- DO NOT RECOMMEND

I had a very good experience with Diego during our training, he's a very patient employee and he knows the system very well.

Quick response time to my issue. I love that I can submit my ticket via their web portal and still receive a fast, courteous response.

Tebra has made my EMR transition smooth and easy.

My recent experience with Tebra’s onboarding support has been frustrating and disappointing. As a provider opening a new practice, I need clear guidance and practical assistance for both myself and my practice manager. Unfortunately, I have not felt adequately supported by our representative, Keanu Hall.

We were repeatedly told that we could not move forward until everything on our to-do list was completed. When we explained that we had completed the listed tasks and asked specifically what remained outstanding, the response was “everything.” I then reviewed the tasks individually and explained what we had done, but still did not receive a clear answer about our next steps.

When I tried to clarify the confusion, the conversation became argumentative. Rather than helping us identify what was missing, she emphasized that the call was recorded and disputed what had been said. I explained that determining who said what was not my concern, we simply needed to know what to do next.

I understand that onboarding requires time and preparation. What I expect is respectful communication, specific instructions, and a willingness to work through misunderstandings. This experience left us feeling unsupported and without the actionable guidance we needed to move forward.

All good! No additional comment.

Need to update your excel to latest version for much better experience in extracting reports.

Their responsiveness to customer concerns is quick and efficient.

Tebra has been extremely helpful in the onboarding process. As a solo provider transitioning to a new EHR, it's been a lot, but Tebra has made it a lot easier.