SJF Material Handling Inc. Reviews 

1,289
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, explaining that representatives are extremely helpful, attentive to small details, and very easy to communicate with throughout the process. Consumers also deeply appreciate the prompt communication and remarkably fast turnaround times when asking questions, placing orders, or adjusting project scopes. However, some people mentioned receiving items that did not completely match their initial requests, leading to occasional product frustrations. A few reviewers also felt that certain delivered materials were somewhat flimsier than anticipated or frequently required unexpected modifications to fit their new shops properly.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising knowledgeable representatives who... See more

Service

Customers had positive experiences with service, frequently praising quick delivery, seamless scheduling, and... See more

Product

Clients share positive opinions on product, noting that items arrive in good condition and match expectations... See more

Customer service

Users describe positive interactions with customer service, noting timely, knowledgeable assistance and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising quick replies, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found what I was looking for on the website, including a phone number that connected me to a knowledgeable person that could understand my special needs. She was honest and told me the lead time was... See more

Company replied

Rated 5 out of 5 stars

We had a pretty specific need for what we were using the materials for. Working with Craig over a couple of months we were able to work out the best configuration possible. When we put it all togeth... See more

Company replied

Rated 5 out of 5 stars

Justin Erkenbrack was fantastic to work with. Extremely knowledgeable on cantilever racking. The scope of the project changed multiple times, and Justin was able to requote in a timely fashion which h... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for your quick response and turn around on this. It seems like any more I must chase down salespeople to make a purchase from them. I don't understand why that is, but I grea... See more

Company replied


Company details

  1. Material Handling Equipment Supplier
  2. also in
  3. Business to Business Service
  4. Industrial Equipment Supplier
  5. Packaging Machinery
  6. Store Equipment Supplier
  7. Wholesaler

About SJF Material Handling Inc.

Written by the company

SJF is the nation's largest stocking distributor of new and used material handling equipment, including pallet racking, cantilever racks, warehouse storage racks, conveyors, industrial carousels, dock and lift equipment, forklift trucks and much more. If it goes into a warehouse, we can supply it.


Services...

Not only can SJF supply equipment for your warehouse project, we can also design, automate or engineer it, install or relocate it or implement any custom warehousing or distribution solutions you might need. In addition, SJF is always looking for quality used equipment to purchase. If you have any used material handling equipment available, please email us at support@sjf.com with photos and a description and we'll provide you a quote.

About SJF Material Handling Inc.

Written by the company

Best Price Guarantee
SJF Material Handling Inc. offers the best online prices for pallet racking, warehouse storage equipment, and any other material handling equipment - Guaranteed!
Outstanding Customer Service
In business since 1979, SJF Material Handling Inc. is well known for setting the standard for excellent customer service within the warehouse and material handling communities. We provide clients with a friendly, professional sales staff with over 60 combined years of material handling experience, and maintain one of the best customer service records in the industry. Discover why over 100,000 clients nationwide use SJF Material Handling Inc. for all of their material handling needs.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,289)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service and Support!

Great service from SJF! Dave went above and beyond by coming out on a Saturday to meet me and get our machine repaired. Thanks to his help, we were back up and running Monday morning. Really appreciate the responsiveness and willingness to help us out on a weekend!

October 5, 2026
Rated 5 out of 5 stars

Constant responsive communication and…

Constant responsive communication and the execution of the project was excellent as well.

July 9, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Tom. Glad the communication stayed strong throughout and that the project came together well. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I don't buy warehouse shelving every…

I don't buy warehouse shelving every day, so I really appreciated the very timely and knowledgeable information, and prompt communication from Kendal at SJF. Once we came up with the exact configuration that suited my needs, he found me a very reasonable package and I was able to pick everything up at a nearby distribution center which save me a lot in freight costs. The personnel at the depot were very helpful with getting me loaded up, and I am very happy with the quality and condition of the shelves and racks. I always believe communication is supreme in any transaction and SJF really prevailed in all aspects through this entire purchase.
Would definitely use SJF again for my next project.

August 26, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thank you for such a detailed review. We know shelving and racking configurations aren't something most people shop for often, so we're glad Kendal could walk you through it and land on a package that fit your needs and your budget. Saving on freight by picking up at the distribution center is always a nice bonus, and we're happy to hear the depot crew took good care of you too. Communication really is everything in a transaction like this, so it means a lot to hear we delivered on that front. We'd be glad to help with your next project whenever you're ready.

Rated 5 out of 5 stars

Service

Janae is fantastic at relaying information and in response time. Things happen when and how we were told they would.

August 19, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Jerry, thank you for the kind words. We'll make sure Janae sees this, keeping customers informed and following through on what we say is something she takes seriously. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Great to work with

Great to work with. Cheaper than a Marketplace transaction, and I got new material. Give SJF a try!

August 19, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Matt. Glad we could offer a better option than Marketplace, with new material to boot. We appreciate the review and the recommendation.

Rated 5 out of 5 stars
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Reply from SJF Material Handling Inc.

Barry, thank you for such a great review. Coordinating a purchase across 8 locations from a distance isn't simple, so we're glad Janae could make it painless for you. We'll be sure she sees this. Congrats on the new locations, and thanks for choosing SJF.

Rated 5 out of 5 stars

Salesman was helpful

Salesman was helpful. Service and delivery was quick.

August 10, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Bryan. Glad the service and delivery were quick and that our sales team took good care of you. We appreciate the review.

Rated 5 out of 5 stars

Overall great to work with

Overall great to work with. Quality products and friendly staff.

August 5, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Thanks, Matt. Glad you found the products solid and the team easy to work with. We look forward to helping out again next time you need equipment.

Rated 5 out of 5 stars

Jason was amazing

Jason was amazing. I had a very specific need and Jason kept looking until we found it. Easy transaction and super easy pick up.

August 3, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Lane, thank you for the great feedback. We'll pass this along to Jason, he doesn't stop until he tracks down what a customer actually needs, so it's great to hear that came through for you. Glad the pickup was easy too.

Rated 5 out of 5 stars

Easy to place an order and it arrived…

Easy to place an order and it arrived in a timely manner.

July 31, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Glad the ordering process was smooth and everything got to you on time, Joe. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Sales staff was very responsive

Sales staff was very responsive. I appreciated the opportunity to purchase used equipment that was available and brought to my attention. Product was exactly what we needed and coordinating the pickup at the warehouse was simple and efficient.

July 28, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Tim, thank you for the thoughtful review. We're glad our team could flag equipment that fit your needs and that pickup at the warehouse went smoothly. Hope to work with you again soon.

Rated 5 out of 5 stars

Top choice for racking projects!

Working with Kendal at SJF is always a great experience. He is highly responsive and attentive to every detail. SJF offers top-tier racking materials, excellent pricing, and unmatched customer service. They are my top choice for ongoing projects, and I highly recommend them to anyone in the industry!

July 17, 2026
SJF Material Handling Inc. logo

Reply from SJF Material Handling Inc.

Tony, thank you for such a strong review. We'll make sure Kendal sees this, he takes real care in getting every detail right for customers. It means a lot that we've become your go-to for racking projects, and we look forward to continuing to earn that on the next one.

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