Six Senses Reviews 

I booked the Six Senses Hotel in Rome for a client of mine, and the reservations team, especially Daniele, were incredible. They were quick to reply and concise with their answers, and when I made a mistake with the dates, they changed them for me. I couldn't have asked for a better service!

Our stay at Six Senses Courchevel ended with a very serious theft incident.

On 27 December 2025, while my wife and I were inside our ground-floor residence preparing for checkout, a bag containing personal belongings and jewellery with a claimed value of approximately €107,449 was stolen after an unknown person allegedly entered through a window that had been left slightly open for ventilation.

The incident was reported immediately to the police, and a formal complaint was filed the same day. Supporting photographs, invoices and documentation relating to the claimed items were also provided.

What has disappointed us most is not only the incident itself, but the way the matter has been handled afterwards.

One position advanced on behalf of the insurer is that the property should be treated as a “residence” rather than a “hotel” for liability purposes. For a property operating under a respected luxury hospitality brand, this position was particularly disappointing. As a guest, I experienced the property through reception, concierge and hospitality services, and I reasonably expected the standards of care associated with that level of brand.

More than six months later, the matter remains unresolved. The insurer continues to dispute the claim and has offered €15,000 against a claimed loss of approximately €107,449, without any admission of liability.

For us, the key questions remain:

* How could an intruder allegedly enter a luxury ground-floor residence while guests were inside?
* Why were guests not specifically warned about any security risks associated with the window configuration?
* What level of security and post-incident support should guests reasonably expect from a luxury hospitality property?

This review reflects our personal experience. The dispute remains ongoing.

We visited newly opened Six Senses London at The Whiteley at the weekend. The hotel is beautiful, with interesting artworks throughout, spa and members' club as well as London's first biohacking health centre. What most impressed us was their deep commitment to sustainability, carefully explained to us by Georges Andria: bottled water banned from the hotel and replaced with filtered water served in terracotta pots; toys and uniforms made from recycled and recyclable materials; furniture constructed from natural waste materials, such as fallen trees. Georges introduced us to the Executive Chef, who had spent 2 years prior to opening travelling the UK visiting farms and sourcing natural and local foods. This is a really special place and I can't wait for my next visit

Six senses promoted their 10th year celebration publicly and sold tickets 165€/person announcing they’d provide a unique experience.

The true:
- We arrived in a small attachment of the building, had the poorest food choice and quality we had for a while (photos atatched), floor of land for car and feet without proper conditions, nothing to drink except wine and water, almost nothing to eat and you had to pick the food yourself waiting 15 min in a queue stand up. No fireworks or anniversary cake as advertised.

We honestly had big expectations regarding six senses but it’s just impossible not to be extremely disappointed. It would be fair to call it the scam of the year.

There are saw scale vipers in the resort area of their Zighy Bay hotel - they promote guest hiking through the snake’s habitat with no warning of their possible presence- this resulted in a near fatal snake bite - be warned. When challenged they lied.

Incrivelmente atenciosos à experiencia dos hospedes

Heaven for all my senses. Wonderful experience!

We had an excellent week in this special resort. Our Guest Experience Maker Abdulla was fantastic; our Dive instructor Yi-Jun Liao (Dottie) was thorough, patient, professional, knowledgeable and exuded confidence. The Management team were visible and helpful, particularly Lawrence. So, warm seas, fantastic food, no bugs or mosquitos or dangerous animals, comfortable accommodation, attentive perpetually cheerful, can-do staff (nothing was impossible!). A wonderful experience made very special by the Six Sense Laamu employees. Thanks very much.