Ship4wd Reviews 

The positive reviews must be from bots or people from within this company. I placed 3 orders for American Mahjong related products over the last few weeks. The first order was for some tiles and about 4 days my order was cancelled and was told I cant order them as gambling materials are not allowed in the US. Are you kidding me? The 2nd order was cancelled that included some mahjong rule & hand cards with line stickers. Why was this cancelled? No explanation. When I spoke to an agent for the company she reiterated what was mentioned above. But actually what is the point of this company? She later told me "At the moment, our current shipping partners are unable to handle these products. We are actively adding more partners that can support this type of cargo, and we’ll keep you updated as soon as this option becomes available." If your shipping partners can't handle these type of products why are you marketing and selling them??? WASTE OF TIME. Absolutely avoid if you actually want to receive the product you order.

Ajay communicated through out the delivery. Although the delivery itself was not smooth but Ajay was very helpful.

Just the overall outstanding service we received from Beginning to end

I wanted to like this forwarder but mediocre at best. They don’t take pictures as promised it’s a joke, I placed an order 4 months ago and has yet to have delivered. The quality of products were crap they clearly were not inspected thoroughly. Was excited as I import goods from overseas often but will still to my forwarding company who is a little pricey but consistent and never late and they quality check every order.

Ship4wd staff made sure every step in the shipping process was articulated and followed at a very professional level.

So they never sent my broker the manifest and didnt bother to copy my broker email correctly , thus emailing an address that doesnt exist. Because of their incompétence i was charged storage fees for late clearance on a low value shipment. All profit margins lost

DO NOT USE THIS COMPANY!!! STILL WAITING ON A REFUND FOR ITEMS NOT RECEIVED SINCE PROMISED ON 08/04!
I placed an order since 06/14, a month after it still hasn't even been shipped out yet. This was my first time using this company's service and it has not been favorable.
So I finally got my order, however, items were missing and getting a refund back from this company has proven to be a pain! I am still awaiting a refund that was supposed to be updated about a week ago.

I placed an order on 5/19/2026 on 6/4 I advised the company they were shipping the wrong items. THe issue is still unresolved. I tried this company because it claims to be easier that other companies to utilize. I can not get a human to call me back and my order is wrong. Emails are unprofessional and the experience is frustrating. I just want my order with the correct item received. I want to be valued as a new customer. I want professional communications.
Price - similar to competition
Service - horrid
Communications - email out of hours only, no ability to call
Delivery - ordered 5/19 still not shipped

On April 18 a company posing as Ship4WD was due to ship a cat to me from Sparta. NJ. On the very morning, I was asked to pay for a climate-controlled crate as that supplied by the breeder was insufficient for the 200 mile journey. Prices were from $1,500 up. At first, I accepted and offered credit cards to pay, which I was told were declined. The CC companies said no charge was attempted. The next suggestion was to work through the breeder and use gift cards. I refused. I had already paid the bogus Ship4WD in excess of $2,000 for refundable insurance. The shipment was not made, and the animal was returned to the breeder. I was told that the insurance premium would be refunded less a handling fee. To date, I have received nothing and the bogus Ship4WD ignores my communications. I believe I have been caught in a massive scam. It would seem that the breeder is posing as Ship4WD and I apologize to the true company.

I just wanted to send a quick note to say how impressed we’ve been with Ship4WD — and especially Santosh.

From the beginning, Santosh has been incredibly helpful, responsive, and proactive. He genuinely took care of everything for us and made the entire shipping process feel manageable and stress-free, which is huge for someone still relatively new to the logistics side of things.

Of course, like any platform or service, there are always small areas that can be improved, but overall the experience has been fantastic. What stands out most is the level of customer support and guidance we received. Santosh went above and beyond to answer questions, solve problems quickly, and make sure we felt supported every step of the way.

Shipping can easily become overwhelming, especially for beginners, but Ship for WD has made it a hell of a lot easier for us. Having someone like Santosh there to help makes a massive difference.

Really appreciate the excellent service and highly recommend both Ship4WD and Santosh to anyone looking for a smoother shipping experience.

Single worst shipping/freight experience I've ever had.

There is no way to communicate with someone directly or efficiently.
Paid for some standard LCL cargo from China. Was supposed to be delivered this week, it's still in China. They have tried to increase the price 300%, only backing down after several angry emails pushing back.

You have to CC 5 email addresses and it's always someone different that (eventually) responds. Usually asking questions that have already been answered.

They've changed the terms from door-to-door, to fob without telling me, billed me an additional fee and demanded I pickup from the destination warehouse, and then played dumb about it all despite it all being clearly laid out repeatedly that the freight is to be picked up.

If I want it delivered final mile, They're forcing pallet/tailgate delivery charges, after the fact, despite it not needing to be. Happy to collect an extra $400. Despite the original quotes including that.

Received a phone call from one person who agreed that an additional fee would sort it out, and then they started emailing me that the the terms had been changed (now that they've billed me extra) and they won't pickup the cargo now. They're acting dumb asking when I'll have the cargo delivered to their facility in China

6 weeks so far since I paid, and they still haven't even touched the cargo. Took weeks to even hear from them at the start.

Now they're not answering emails demanding cancellation and refund.

Just massive comedy of errors and lies. Choose anyone else for your freight. Absolute chaos with these guys.

When something urgent comes up, you quickly learn which partners you can rely on. Ship4wd handled our air shipment with attention and follow-through and stayed involved until it was delivered. That level of support is hard to find.

Terrible experience. I booked them because they were a few hundred dollars less than another quote I got. It was a big mistake. They are extremely slow. I wasted a week in waiting for them to get this shipment out, when they finally said it was going to cost almost $500 more than originally quoted. I then asked them to just cancel the shipment and refund me. It took multiple emails and threatening to contact my credit card company before they refunded me. I do not recommend this company!

I recently used Ship4wd to handle an international shipment of heavy machinery, and the experience was outstanding.
Logistics on this scale can be a headache, but the cargo arrived in perfect condition and exactly on the expected timeline.
The standout part of the process was working with Santosh Bhatt. He went the extra mile with communication, keeping me updated throughout the entire journey. What impressed me most was how effectively he worked with the manufacturer to coordinate the pickup and documentation; he bridged that gap seamlessly, which saved me a lot of back-and-forth.
If you need a freight forwarder that stays on top of the details and manages the factory-side logistics professionally, I highly recommend Ship4wd. Ask for Santosh, he’s a pro who gets the job done right.

Ship4wd is a great choice for overseas logistics. I am an inexperienced shipper and they made the process simple. Santosh is professional and very responsive. A+. THANKS

Being able to calculate the full landed cost, including the duties, taxes, and shipping, before even adding to cart was huge for us. That’s usually where things fall apart..... the website itself is clean and easy to navigate. I would love to see more educational tips during the process for first-time users, but even without that, it was far smoother than sourcing the traditional way.

I expected the process to be stressful, but it wasn’t. They kept things organized and communicated clearly throughout. It felt like we had support the entire time.

It took 100 emails back and forth to finally create a booking. Its a total mess with too many people trying to take your information and repeated questions not realizing I already provided what they needed. On top of that, past the pick up date, they are still asking for more docs and information meanwhile the tracking says that it hasn't been picked up. I believe all the support plstaff are outsourced to India even if they call you from a New York number.

Smaller shipments can get messy if they’re not managed well (we've had it happen more than once). With Ship4wd, everything felt more controlled. We generally felt confident in the status and timeline of our shipment, and what it was going to cost.

After dealing with rollovers and surprises elsewhere, Ship4wd has been a breath of fresh air. Straight answers, clear timelines, and no unnecessary back-and-forth.