The transaction went smoothly. Both paintings from international ports arriving within 2 weeks and rapid customs clearance. I was also quickly reimbursed for a painting that was taken off market a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have done many transactions w Saatchi over the years. They have all been seamless and flawless. This one (+ a purchase of a companion piece) was a bit more nuanced. There were issues, includin... See more
Company replied
I purchased a painting through Saatchi Art and overall I'm happy with the purchase. The packaging was amazing — the artist secured it really well, so it arrived in perfect condition. It took about... See more
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Good communication. Solid help navigating some shipping difficulties. Our art (large-format photo) arrived packed in an appropriate wooden crate. The printing and framing quality is exceptional. DHL c... See more
Company replied
Company details
- Art Gallery
- also in
- Art Supply Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Online Marketplace
About Saatchi Art
Written by the company
At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.
Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.
14-Day Money Back Guarantee
Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors
Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
Contact info
United States
- 888-908-3886
- support@saatchiart.com
- saatchiart.com
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very happy with the experience from…
Very happy with the experience from beginning to end!
October 1, 2026
Reply from Saatchi Art
Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience from beginning to end. We truly appreciate your support and hope you enjoy your artwork for years to come!
Good not great
There was a significant delay in delivery and the customer service was okay. I’ve had better service from Saatchi before. The delay was due to the artist, not the company.
The painting I received was great. Packaged well. Beautiful piece of art. Title was Koi Pond.
October 8, 2026
Reply from Saatchi Art
Thank you for sharing your feedback. We’re sorry to hear that the delivery took longer than expected and that your experience with our customer service didn’t fully meet your expectations. We appreciate your patience and are glad to hear that your painting arrived safely, was well packaged, and is everything you hoped for. We hope you continue to enjoy your beautiful artwork!
There is a significant volume of art…
There is a significant volume of art from all over the world which creates significant value for both the artist and the art collector by marrying the two….Saatchi plays matchmaker when the time is right to bring everyone together professionally and fair. JMS
October 7, 2026
Reply from Saatchi Art
Thank you for your lovely feedback! We’re delighted that you value the opportunity to connect artists and collectors from around the world. Our goal is to make discovering and collecting art a rewarding experience for everyone involved, while helping artists share their work with a global audience. We truly appreciate your support!
Certainly an overall good experience
Certainly an overall good experience. I very much appreciated the help of my advisor. Good advise and timely feedback to my questions.
The pricing of the product through the purchase process was confusing. The price, offer price and confirmation price was quoted in GBP. The final cost price (incl shipping & taxes) was quoted in USD incurring additional foreign exchange charges. Be proactive in reminding clients so that appropriate payment vehicles can be used to offset these unnecessary charges.
October 2, 2026
Reply from Saatchi Art
Thank you for your thoughtful feedback! We're delighted to hear that you had a positive experience with your advisor and appreciated the guidance and timely responses throughout your purchase.
We also appreciate you highlighting the confusion around currency conversion and the final pricing. We understand how unexpected foreign exchange charges can be frustrating, and your feedback is valuable as we continue to look for ways to make the purchasing process clearer for our collectors. Thank you again for sharing your experience, and we hope you enjoy your artwork!
Reply from Saatchi Art
Thank you for your lovely review! We're so glad to hear that your artwork met your expectations and that you enjoyed the experience of discovering and purchasing something new. We hope you continue to enjoy your art for years to come!
A great experience with Saatchi Art
I’ve had a very positive experience with Saatchi Art. The online shop is well organised and easy to navigate, and the customer service has been excellent—from handling my enquiry about a discount to helping with customs formalities.
The processes are efficient and automated, yet the service still feels very personal. Communication about shipping, delivery dates and timelines has been clear and helpful throughout. Highly recommended.
September 28, 2026
Reply from Saatchi Art
Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience and that our team has been able to assist with everything from your discount inquiry to customs formalities. It's wonderful to know that our communication has been clear and helpful throughout the shipping and delivery process. We truly appreciate your recommendation and hope you continue to enjoy your artwork for years to come!
Reply from Saatchi Art
We’re so glad to hear you had a great experience with our service and are happy with the artwork. Thank you for sharing and supporting our artist community!
Beautiful art to choose from
Beautiful art to choose from. Painting we finally decided upon came very quickly from France.
October 2, 2026
Reply from Saatchi Art
Thank you for your kind review! We’re delighted to hear you enjoyed exploring the artwork on our site and that the painting you selected arrived quickly from France. We hope you enjoy it for many years to come, and we truly appreciate you supporting our artist community!
Visible scratches on painting frame
Visible scratches on painting frame, website is a little difficult to use
October 3, 2026
Reply from Saatchi Art
Thank you for sharing your feedback. We’re sorry to hear that the frame arrived with visible scratches and that you found our website difficult to navigate. We understand how disappointing it is to receive an artwork that isn’t in the condition you expected, and we appreciate you bringing this to our attention. A member of our team has already been in touch with next steps, and we hope we can assist in reaching a satisfactory resolution.
Pleased with the Purchase
I viewed the item from a printed catalog I'd received and went online to review it and confirm pricing and shipping. I was pleased that online information confirmed what I wanted and placed the order. Shipping was faster than expected and item arrived packed carefully in a shipping tube.
October 2, 2026
Reply from Saatchi Art
Thank you for sharing your experience! We’re so glad you were able to easily find the artwork online after seeing it in our catalog and that the information provided helped you feel confident placing your order. It’s wonderful to hear that your artwork arrived safely, carefully packaged, and even sooner than expected. We hope you enjoy your new artwork!
I had a great experience with…
I had a great experience with Saatchiart. The artwork matched the photograph; delivery was efficient, and customer service was responsive.
I gave 4 stars instead of 5 only because I would have appreciated it if they had listed the tariffs in the price. I purchased a $650 item from Canada, and I didn't realize it would have 50% tariffs for the US. I saw it before paying, but by then I had already decided to buy.
Other than this, it is a very reliable art seller!
September 25, 2026
Reply from Saatchi Art
Thank you for sharing your experience with us. We’re so pleased to hear that the artwork matched the photographs, that delivery was efficient, and that our team was responsive throughout your purchase.
We also appreciate your feedback regarding import tariffs. Customs duties and tariffs are determined by the destination country and can vary depending on the artwork and its country of origin. While these charges are presented during the checkout process before an order is completed, we understand that they can be an unexpected additional cost and appreciate you highlighting the importance of making this information as clear as possible.
Thank you again for choosing Saatchi Art and for taking the time to share your feedback!
Perfect place to buy great art!
I purchased Respiro dell’Infinito by Andrea Serra through Saatchi Art, and the experience was excellent from start to finish. The sculpture was shipped from Italy in a meticulously packed crate, ensuring that this beautiful work of art arrived safely and in perfect condition. I highly recommend Saatchi Art for their professionalism, reliability, and exceptional care.
August 26, 2026
Reply from Saatchi Art
Thank you so much for your thoughtful review! We’re delighted to hear that your experience was excellent from start to finish, and that the sculpture arrived safely and in perfect condition. We know how important careful packaging and shipping are when it comes to original artwork, so it’s wonderful to hear that the piece made its journey from Italy safely. We hope you enjoy it for many years to come!
Customs Can Be Challenging
The process of buying the art was easy, and Saatchi updated us often regarding the time of the delivery. The original oil on canvas that we received is beautiful and being framed now. It would have been helpful if Saatchi Art had included a commercial invoice (PDF) with the sale. (Customs would not accept an e-mail receipt) . Also, we wish Saatchi had told us that the shipper might require us to create a power of attorney for them to act on our behalf with customs. The back-and-forth with customs took 9 days, and the shipper was threatening to send the painting back to Azerbaijan the next day. It was very stressful. Thankfully, someone at Saatchi read my e-mail quickly and sent the required invoice immediately.
October 1, 2026
Reply from Saatchi Art
Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found the purchasing process easy, that our delivery updates were helpful, and most importantly, that you’re enjoying your new artwork.
We’re sorry, however, that the customs process became so stressful and that you were not given clearer guidance around the documentation and potential power of attorney requirement. We understand how frustrating it must have been to have the shipment at risk of being returned after such a long back-and-forth. We’re pleased our team was able to respond quickly and provide the required invoice, and we appreciate you highlighting where we can improve the experience for future international deliveries.
Excellent Experience
Every time I've purchased art through Saatchi Art the experience is good. The communication and execution are excellent.
September 24, 2026
Reply from Saatchi Art
Thank you for your continued support! We’re so pleased to hear that your experiences have consistently been smooth, and that you’ve been happy with our communication and service. We truly appreciate you choosing us for your art purchases and look forward to helping with your next one!
The web site and offerings are great.
The web site is great, offering a well organized and well stocked library of artwork from which to choose. We purchased a lovely piece at a reasonable price. The work we purchased was better than we expected and arrived in a timely fashion, perfectly packaged. Their communication alone is with the 5 stars.
September 30, 2026
Reply from Saatchi Art
Thank you so much for your thoughtful review! We’re delighted to hear that you found the selection easy to navigate, and even more pleased that your artwork exceeded your expectations. It’s wonderful to know it arrived safely and on time, and we especially appreciate your kind words about our communication. We hope you continue to enjoy your new artwork!
The transaction went smoothly.
The transaction went smoothly.
Both paintings from international ports arriving within 2 weeks and rapid customs clearance.
I was also quickly reimbursed for a painting that was taken off market after I had bought it
I have another painting on order and let us see how that goes
No complaints so far.
September 30, 2026
Reply from Saatchi Art
Thank you for sharing your experience! We’re glad to hear your international orders arrived smoothly and that customs clearance was handled quickly. We’re also pleased we could arrange the refund promptly when one of the artworks became unavailable. We hope your latest order arrives just as smoothly, and we appreciate your continued trust and support of our artist community!
My request was immediately processed…
My request was immediately processed and I was informed about it. The person who was instrumental followed without delay any question I had, and all over I was accompagnied in gentle terms.
September 30, 2026
Reply from Saatchi Art
Thank you for your kind words! We’re so pleased to hear that your request was handled promptly and that you felt well supported throughout the process. It’s wonderful to know that our team was able to assist you with care and attention. We truly appreciate you taking the time to share your experience with us!
I love my latest order
I love my latest order. It is exactly as described and great shipping.
September 29, 2026
Reply from Saatchi Art
Thank you for your lovely review! We’re delighted to hear that you’re happy with your latest purchase and that the artwork met your expectations. It’s wonderful to know that shipping went smoothly, too. We hope you enjoy your new piece for many years to come!
Wonderful art selection and simple purchase process
Saatchi has a wonderful art selection and it was a simple process to purchase art that I was interested in.
September 29, 2026
Reply from Saatchi Art
Thank you for your kind review! We’re so glad you enjoyed exploring our selection of artwork and found the purchasing process simple and straightforward. We hope you continue to discover more pieces that inspire you. Thank you again!
Wonderful experience. Huge selection. Great service.
I ordered one original oil and 3 prints. It was easy to order. Everything was delivered quickly. The original oil will have to be re-stretched as it is extremely loose and needs a better wooden backing, but that is the fault of the Artist and not Saatchi. I am so pleased that I have already ordered another original piece for a friend in England. I have no doubt that she will love it. I am so glad that I discovered Saatchi Art!
September 27, 2026
Reply from Saatchi Art
Thank you so much for your thoughtful review. We’re delighted to hear that ordering was easy and that your pieces arrived promptly. We’re sorry to hear that your original oil requires some additional attention, and we appreciate you sharing your feedback. It means a great deal to know that you’ve already chosen another artwork for a friend, and we hope she loves it just as much. Thank you for being part of the Saatchi Art community!
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