RespShop.com Reviews 

208
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer service team, noting competitive pricing, great free shipping options, and extremely fast deliveries that always arrive in perfect condition. People also love the wide selection of easy-to-use products and informative online videos that make finding, choosing, and ordering necessary medical supplies remarkably simple. However, some reviewers were not happy with receiving incorrect items, ordering mistakes, or experiencing occasional unexpected shipping and delivery delays. A few consumers also mentioned frustrating issues regarding inaccurate product descriptions, missing promotional items, or subpar packaging that unfortunately left items damaged upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that equipment is simple to use,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of ordering, noting that the website is very easy to use and shipments... See more

Price

People report positive experiences with price, frequently highlighting that costs are very reasonable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome !!! I needed a new cpap machine And my prescription was expired I was able to do an online FaceTime appointment with a sleep specialist Ordered my new cpap machine... See more

Company replied

Rated 5 out of 5 stars

Everything about Resp Shop is Great! The list is many reasons. Customer Service is Excellent..if you need to order on the phone or have questions...I am always "Satisfied" & I appreciate the... See more

Company replied

Rated 5 out of 5 stars

Respshop is great. I was struggling to find a mask that would work for me after trying 5 different masks. Laura recommended another one and it was perfect! In addition, Rubin's videos were so helpful... See more

Company replied

Rated 5 out of 5 stars

I had a question about compatibility of something I ordered with my ResMed Air Mini. I was able to speak with Laura who was a big help and confirmed the product I had ordered would work and how to act... See more

Company replied


Company details

  1. Medical Equipment Supplier
  2. also in
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Manufacturer
  5. Medical Supply Store

Written by the company

Welcome to RespShop! Since 2009, we have been committed to providing our customers with the best selection of high-quality CPAP machines, CPAP masks, CPAP humidifiers, CPAP supplies and oxygen systems for home and clinical use. This includes portable a...


Contact info

  • 9215 151st Avenue Northeast, 98052-3511, Redmond, United States

  • respshop.com

4.6

Excellent

TrustScore 4.5 out of 5

208 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(208)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a Great place to Shop

Each time with Resp Shop
is a wonderful & easy shopping experience.
Customer Service when and if you need to call is exceptional.
Ordering is easy to browse through
and shipping is a fast delivery.
You will find this is your place to shop!

October 6, 2026
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Rated 5 out of 5 stars

Easy as can be

I haven’t ever had a problem. Well. I did order the wrong size headgear one time. But guess what. I called and they fixed my mistake. Yep, they answer the phone.

October 5, 2026
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Reply from RespShop.com

Thank you for your kind words! We’re glad our team could help correct the headgear order quickly. We believe great service means being there when our customers need us, and we truly appreciate your trust!

The RespShop Team

Rated 1 out of 5 stars
RespShop.com logo

Reply from RespShop.com

We’re sorry your order has taken longer than expected to arrive. According to the latest tracking update, your package is expected to be delivered today. Could you please check the tracking information in your shipping confirmation email for the latest updates? We appreciate your patience and apologize for the delay.

The RespShop Team

Rated 5 out of 5 stars

Awesome

Every thing arrived on time
Quick and easy

Needed a prescription
Mine was expired ,
Did an online FaceTime session with a sleep specialist
Obtained a prescription and I was able to place my order ,
I’m very grateful !

The Beyond Resplus cpap machine Is priced right easy to use and straight to the point, it’s easy to travel with
Probably the best machine I’ve ever had !!!!

October 5, 2026
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Reply from RespShop.com

Thank you for sharing your experience! We’re glad you found a CPAP machine that suits your needs and that the prescription process went smoothly. We wish you many restful nights and happy travels!

We appreciate your trust,
The RespShop Team

Rated 5 out of 5 stars

I came across RespShop on the internet…

I came across RespShop on the internet when I was shopping for a mini travel cpap. They were having a sale and I wanted to take advantage of it, so I ordered one. As it turned out it was not that simple. In order for me to get one, the company had to get an RX prescription from my doctor relating to my breathing
experience. We emailed back & forth about this situation. I had repeatedly asked my doctor to please send RespShop an RX in order for them to adjust my cpap before shipping it out to me. I, in the meantime had to attend a sleep study overnight at St Joe's hospital in order for them to get me fitted for the correct pressure. Everyone at ResShop were so patient with me and kept me informed on the situation with my mini cpap. Finally, since my doctor never got in touch with ResShop, I sent them my results to my sleep study and they were able to get the correct pressure for them to put on my mini traveling cpap. Once that was established, before shipping my cpap machine to me, I was informed that the mini capap machine had to have a different breathing hose than my regular cpap machine. I never knew that, so in order for my purchase to be complete I was informed that I needed to purchase another hose to fit the new travel cpap machine. I was so thankful for that information. The service there was so great, everyone was so helpful and made sure that I had gotten everything that was needed in order for me to have a successful experience. I would highly recommend this company for any of your medical supplies. I know I will for sure stay in touch with them for future purchases. Thank You, Thank You!!!

October 5, 2026
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Reply from RespShop.com

Thank you so much for your thoughtful review! We’re glad our team could guide you through the process, keep you informed, and help ensure you had everything needed for your travel CPAP. Your recommendation means a lot to us!

Thank you for choosing RespShop,
The RespShop Team

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Rated 1 out of 5 stars

Beware, Ordered the mini, make sure you have a mini hose or the adaptor for the larger hose.

Ordered the mini. Was asked to text photos of the hose on the home unit to verify my connector.

Don't you know the hoses are different? Why wasn't I asked about the hose when I ordered the mini? If I didn't order a hose with the mini, why wasn't I given an option to order the adaptor with the mini? Now I have the mini but waiting for the adaptor! After I ordered the adaptor, I was asked if I wanted to add it to the mini order......

October 5, 2026
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Reply from RespShop.com

We’re sorry for the confusion and frustration with your AirMini setup. We understand that getting all the right components can be complicated, and our Customer Service team works to help ensure each customer has what they need for their specific setup. We’re continually working to make the available options clearer on our website. We apologize for the inconvenience and appreciate your patience.

The RespShop Team

Rated 5 out of 5 stars

Happy buyer.

Great job in fast deliverys. Love the YouTubes.

October 5, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your feedback! We’re happy to hear you received your order quickly and enjoy our YouTube videos. We appreciate your support!

The RespShop Team

Rated 5 out of 5 stars

Pre and post sale service is excellent

I appreciate the pricing, the by phone consultation before and after the sale including mask fitting - by Laura. And the mask 60-day guarartee - the first mask didn’t work out but the 2nd mask did.

October 5, 2026
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Reply from RespShop.com

Thank you for your kind words! We’re glad Laura could assist you with consultations and mask fitting, and that you found the right mask for your needs. We’ll be sure to share your feedback with her!

We appreciate your trust,
The RespShop Team

Rated 5 out of 5 stars

A good partner in sleep apnea therapy

Timely response; helpful products

September 28, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your review! We’re glad you’ve found our team responsive and our products helpful in supporting your sleep therapy.

We appreciate your support,
The RespShop Team

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Rated 5 out of 5 stars

Good communication and service

Good communication and service. Worked great

September 28, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your feedback! We’re happy to hear our communication and service met your expectations and that everything worked well for you.

The RespShop Team

Rated 5 out of 5 stars

Very fast delivery.

Very fast delivery.

September 30, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your review! We’re glad your order arrived quickly and appreciate you choosing RespShop.

The RespShop Team

Rated 5 out of 5 stars

I had a little hiccup at the beginning

I had a little hiccup at the beginning, but it was quickly straightened out.
The staff was very helpful and efficient. Will use this company again.

September 25, 2026
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Reply from RespShop.com

Thank you for your feedback! We’re glad our team was able to resolve the initial issue quickly and provide helpful, efficient service. We look forward to serving you again!

We appreciate your trust,
The RespShop Team

Rated 5 out of 5 stars

Couldn't be Better

First, I found the website easy to navigate.
Nest, I found it easy to select and checkout the item I selected.
Next, the confirmation arrived second after I completed and paid the amount requested.
Then, withing a few hours, I received a shipping notice with an expected arrival date.
On the expected date of arrival I received a notice of delivery.
The product arrived, packaged correctly and in perfect condition.
A totally terrific experience!

October 3, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for sharing such a detailed review! We’re thrilled that every step, from browsing our website to receiving your order, went smoothly. It’s great to hear your products arrived in perfect condition!

We appreciate your trust,
The RespShop Team

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Rated 5 out of 5 stars

It has been a great experience…

It has been a wonderful experience shopping with RespShop.

October 3, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your kind words! We’re delighted you’ve had such a positive experience shopping with RespShop. We truly appreciate your support!

The RespShop Team

Rated 5 out of 5 stars

Easy checkout using Apple Pay

No hassle checkout using Apple Pay. They also have competitive pricing and very fast shipping.

October 1, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your feedback! We’re glad you enjoyed the convenience of Apple Pay, our competitive pricing, and fast shipping.

We appreciate your preference,
The RespShop Team

Rated 5 out of 5 stars

Fast delivery of items ordered

Fast delivery of items ordered. Efficient and courteous customer service. No problems with returns.

October 2, 2026
RespShop.com logo

Reply from RespShop.com

Thank you for your review! We’re happy to hear our team provided courteous service and that delivery and returns were hassle-free.

We appreciate your trust,
The RespShop Team

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