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Plant Addicts Reviews 

2,467
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional health and beauty of the plants, noting that they arrive fresh, blooming, and ready to thrive. People also appreciate the prompt delivery service and secure packaging that consistently protects the greenery during transit. Furthermore, buyers find the online ordering process straightforward and note the helpful support provided by the team. Some reviewers were not happy with occasional shipping issues where plants arrived damaged or poorly secured inside the boxes. A few consumers mentioned experiencing difficulties when packages were mishandled, resulting in broken stems, exposed roots, and spilled soil.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that the plants arrive healthy,... See more

Quality

Reviewers mention positive feedback about quality, noting that plants consistently arrive healthy,... See more

Order

People report positive experiences with order, noting that the ordering process is simple, straightforward,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two 3 gallon shrubs. A Ruby Summersweet & a Native Buttonbush. They arrived promptly. The shrubs were packed exceptionally well and the boxing used was top notch. Both shrubs were around... See more

Rated 5 out of 5 stars

This is my second purchase from PlantAddicts this year, and I will be a frequent customer henceforth. I am consistently impressed by the quality of plants I receive from this company. When buying plan... See more

Rated 5 out of 5 stars

At first I was worried that I’d have a problem with the return guarantee but Plant Addicts really came thru , they helped me find out what may be wrong with my plants and when everything they suggeste... See more

Rated 5 out of 5 stars

I received my first order from Plant Addicts today. Two beautiful Dreamscape Hydrangeas from First Editions. Plants arrived in perfect condition and were in bloom. It's the first day of fall in Conn... See more


Company details

  1. Garden Center
  2. also in
  3. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?
  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice
4,000+ Different Nursery Quality Plants Available
Plant Addicts Rewards
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,467)

1,329 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Plant order

I received a different plant than what I ordered but I was advised that they will be sending me the correct one.

October 13, 2026
Rated 5 out of 5 stars

This is my second purchase from…

This is my second purchase from PlantAddicts this year, and I will be a frequent customer henceforth. I am consistently impressed by the quality of plants I receive from this company. When buying plants online, you just never know what you’re going to receive. All the plants I’ve received from PlantAddicts have been very healthy, verdant and blooming, and with serious root systems ready for planting. If I could give more than 5 stars, I would. Oh, and their shipping is incredibly fast and the plants are cunningly wrapped for the journey. I highly recommend their hydrangeas and mock oranges (“Pearls of Perfume”). Never have I ever received plants absolutely covered in flowers as these were.

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

3 gallon shrubs

I ordered two 3 gallon shrubs. A Ruby Summersweet & a Native Buttonbush. They arrived promptly. The shrubs were packed exceptionally well and the boxing used was top notch. Both shrubs were around 20” tall. I would rate the quality of each shrub exceptional. I don’t have any negative comments. I have never ordered from Plant Addicts, but I will be now.

October 5, 2026
Rated 5 out of 5 stars

Well Packaged

The plant that arrived, is very healthy looking and the dirt was thoroughly moist. The plant did not seem to have suffered any ill affects from the shipping. My only suggestion is make the arrows on the box RED. The box was indeed on it's side when delivered onto my doorstep. You can't make this stuff up! But I am very excited and can't wait to see how the plant does in the spring!

October 1, 2026
Rated 1 out of 5 stars

I don't think I should receive my…

I don't think I should receive my plants roots potting and all out of the planter pot. This is the 2nd time. I probably won't buy again. I let you know the 1st time and special requested that my plants be packaged better this time.

October 9, 2026
Rated 5 out of 5 stars

Plant Info & Chat Line Fabulous

Fabulous help on the chat line. The plant descriptions are thorough and have the right information for making an informed plant selection. From reading other reviews, I expect to experience the same level of service when I see my order on arrival.

October 8, 2026

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