Pipe Works Services, Inc. Reviews 

423
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, polite, and professional, ensuring that every single customer interaction remains extremely pleasant and highly productive. People also noted that the service is delivered promptly and efficiently, with skilled technicians arriving right on schedule to resolve urgent problems quickly. A few other people also felt that the technical representatives were exceptionally helpful, neat, and cooperative throughout the entire installation process. Reviewers are thoroughly impressed by the organized teamwork and the careful personal attention given to their specific household maintenance needs and requests.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the team is prompt, polite, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians are consistently prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the job went very smoothly. John was prompt in answering my questions and the installation team were polite and efficient. I would use Pipe Works again and highly recommend it.

Company replied

Rated 5 out of 5 stars

Everything was done on schedule. Completed so things worked as they should. Neat and cooperative. Most of all, gentleman who handled the trouble shooting and the repairs was excellent! Could n... See more

Company replied

Rated 5 out of 5 stars

As usual, the service was exceptional as usual. The explanation(s) of what is needed in order to have my heating system ready for the winter. Thank you!

Company replied

Rated 5 out of 5 stars

Will promptly revised and clarified the quote provided last Friday on the following Monday morning. After signing the agreement, he showed up within an hour and efficiently/skillfully installed the 75... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Boiler and Heating Service
  4. Electrician
  5. HVAC Contractor
  6. Insulation Contractor
  7. Pump Supplier

Information provided by various external sources

Pipe Works Services is your local resource for energy savings and improved home comfort in New Jersey. Our skills and expertise will help you attain reduced energy costs while maximizing comfort, all within an affordable budget. Our comprehensive home energy evaluation helps us identify exactly what weaknesses your home’s building envelope and energy systems suffer from. Once inspected, we will provide a prioritized list of repairs that will get you the highest return on your investment. Call or contact us today to get a no-cost, no-obligation quote for any of our services, including home insulation, air sealing, plumbing, generator installation, hot water systems, underground plumbing and more. We proudly serve New Jersey


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(423)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am disgusted with this company

I am thoroughly disgusted with this company. I spent $15,000 and the insurance company required an itemized bill. I requested one in June. It is now October and after many attempts, they still have not sent one, although they said they would. Also, what they quote you is not necessarily what you would pay. I would strongly suggest you read the fine print, my amount doubled. And even after paying all that money, they can’t follow up on that simplest request. The owner of this company should be ashamed of himself.

May 23, 2026
Rated 5 out of 5 stars

From start to finish the job went very…

From start to finish the job went very smoothly. John was prompt in answering my questions and the installation team were polite and efficient. I would use Pipe Works again and highly recommend it.

September 28, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

We are happy to hear it! Thank you for your recommendation, we are grateful! If you need anything else, please feel free to call us!

Rated 5 out of 5 stars

Thank you Pipeworks !

Giovanne was prompt, professional, and efficient in checking out our heater and getting it ready for winter. He also graciously applied new insulation around the AC wires and did an awesome job.

September 24, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hello, we love to hear it! Thank you for the great feedback! Gio truly appreciates it! Should you need anything else, we are call away!

Rated 5 out of 5 stars

Exceptional Service

As usual, the service was exceptional as usual. The explanation(s) of what is needed in order to have my heating system ready for the winter. Thank you!

September 16, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Thank you for your wonderful review! We truly appreciate it! We take great pride in offering excellent service, and we are so happy to assist you in making sure you are set for the winter!

Rated 5 out of 5 stars

Professional, efficient, and thorough, with a great crew from start to finish

Pipe Works just finished a 5-zone Mitsubishi ductless mini-split install in our three-story Tudor, and I can't say enough good things about the experience.

They showed up with a large, well-organized team (seven trucks!) and finished the whole job in two days. Given the age and layout of our house, that's impressive. The crew treated our property with respect the entire time and cleaned up thoroughly when they were done. Everyone had a great attitude, too.

Communication was excellent. The electrician walked me through exactly what he needed to do and why. The project manager explained how the outdoor line sets would be routed before any work began. When the install was finished, he gave us a clear "how to use your new system" walkthrough, so we felt confident using it from day one.

The contract stage took a few weeks. We went back and forth on the details, but Pipe Works worked with us patiently, and we ended up with an agreement we were both happy with. I'd much rather have that than a rushed deal.

I also ran my own Manual J load calculation on the house using Cool Calc and my iPhone's LiDAR scanner. It matched Pipe Works' load estimates, which gave me real confidence that the system was sized properly and not just upsold.

If you're considering a mini-split system, especially in an older home, I highly recommend Pipe Works.

September 18, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Thank you, Bob! We are so grateful for this wonderful review and couldn't be happier to hear! If you need anything else, please do not hesitate to reach out! The team appreciates you!

Rated 5 out of 5 stars

Will efficiently/skillfully installed the 75-gallon Bradford White hot water heater with accessories and advised to take advantage of discount coupon

Will promptly revised and clarified the quote provided last Friday on the following Monday morning. After signing the agreement, he showed up within an hour and efficiently/skillfully installed the 75-gallon Bradford White hot water heater, pressure expansion tank, upgraded 4-inch exhaust and ActiveFlo water conditioner within a few hours. He also advised to take advantage of the available discount coupons available from Pipe Works website.

September 18, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Thank you for the wonderful review! Will is thankful! We love the positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hello George! Those are two things we dedicate to every job and we are so happy you noticed, it means a lot to us. Thank you for the great review! We are call away if you need anything else!

Rated 5 out of 5 stars

They always have my back!

They always have my back!

September 10, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

We sure do! Thank you for the wonderful review! We are always a call away when you need us!

Rated 5 out of 5 stars

Mike was fantastic!

Mike was fantastic!! Replaced two faucets and four shutoff valves for our classrooms. Thank you!

September 10, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

We are elated to hear! Mike is definitely one of the best! Should you need anything else, let us know!

Rated 1 out of 5 stars

its a scam company

its a scam company,technician even not take one look at hvac machine and ant to charge 300+for test,totally scam!

September 2, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hello Maggie,

We’re sorry to hear that you were unhappy with the quote you received. Our diagnostic process requires our technician to spend time on-site evaluating the system, identifying the cause of the issue, and determining the appropriate repair options. The diagnostic charge covers the technician’s time and expertise involved in performing that evaluation and providing an accurate quote.

Though you chose not to move forward with the diagnostic, we waived the dispatch fee for you as a courtesy during our visit. We hope this helps clarify the purpose of the charges associated with your visit. We always aim to offer fair pricing with quality and value. If you need anything else, let us know!

Rated 5 out of 5 stars

Polite

Polite , professional, and on time

August 14, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hello Norman, we are happy to hear that, as we truly strive for nothing less, thank you! We look forward to working with you again! Have a wonderful day!

Rated 5 out of 5 stars

Zach came to our house and did a great…

Zach came to our house and did a great job. thanks for your service.

August 11, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

That is awesome to hear! Zach is great, and we are grateful to you for your wonderful feedback! Thank you, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

I called the Pipe Works and they sent…

I called the Pipe Works and they sent the technician right away. Diego gave us a diagnostics of what was happening with the new A/C.
He is a great professional and is very helpful

August 10, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hi Inga! Thank you for the wonderful review! Diego is thankful, as are we. Should you need anything in the future, we are a call away!

Rated 5 out of 5 stars

Renewed the annual inspection for…

Renewed the annual inspection for several cooling, heating, and water heater. Benefits very clear and easy to renew.

August 11, 2026
Pipe Works Services, Inc. logo

Reply from Pipe Works Services, Inc.

Hello Davis, thank you for this feedback, it truly is helpful! We are grateful to you as we look forward to providing your home with excellent service!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look