Phoenixautomotiveinc Reviews 

I purchased a 13.6: Android Automotive screen for my 2014 Explorer. It supports wireless Apple Carplay and Wireless Android Auto. I requested a remote service call and first thing this morning a Tech called and we set up a google meet and he helped me finish setting up some connections and settings I missed. He was very patient and helpful. This is my 2nd big screen. I also have one of their 12.1" screens on my Shelby GT500. It has worked great for 3 years now. Now everything is now working great on my new 13.6" screen.

Ordered and received android 13" unit for my Toyota tundra over a year ago. Immediately had issues with unit not allowing changes to be made with the setup for my vehicle. Submitted ticked to technical support, year later: ticket still not resolved. Getting the typical response "We have received your message and are still working on a response now." They're not working on nothing. Look for a better radio with hopefully better support.

She was very patient and was able to calm down the installer to fix the problem.

I purchased the 13" vertical screen (Sc7870 6GB RAM / 128GB ROM) for my Ford Expedition for over $700. After a multi-month delivery delay, the unit was installed for approximately 15 months before suffering a severe hardware failure.
The top glass screen physically warped and separated from the plastic frame. This structural gap applies uneven pressure on the touch panel, causing constant, uncontrollable "ghost touches", the screen clicks, zooms maps, and manipulates climate controls on its own while driving.
I completed all requested technical troubleshooting, including a live session with technician Jinjun and a firmware update, which failed because software cannot fix a physical frame separation. Support representative Nick initially sent me a return link to resolve this, but two days later, support revoked it, claiming it was past the 12-month order date and demanding out-of-pocket repair fees for a manufacturing flaw.
Buy with caution—once you pass 12 months, they will not stand behind structural hardware flaws.

I agree with all the negative. This company is absolutely horrible. I was told about 2 weeks to get the unit and took about 6 weeks and it t was absolutely junk. The onions wobbled like they were going to fall off and software sucked. I would highly recommend staying away. They took the return but did not refund me $50 for saying it was scratched and missing a cable. The pictures they’d sent claiming such I could not even see when zooming in.
BUYER BEWARE

Terrible!!!! Absolute trash!! If i could give negaive stars, i would.i ordered 2 units that came months aparts but the same order. The first one, i believe they sent the wrong one, but they wo t reapond to me and now im out of the return window. The second unit wont connect properly, and some of the functions dont work. I requested a return last week and they still haven't gotten back to me yet.. Straight trash!!!!. The unit and the grafix look amazing tho, but dont work properly!

Horrible customer service, units made in China and take over a month to be delivered if they ever show up. Dont buy from these scammers!

Just bad… nothing good. Not the lead time, not the tech support, not the quality of sound or build.. This was a major waste of my money.. no joke!! Simply not worth your time or money.

Mic never worked
Wired CarPlay and Android Auto never worked
DSP is a joke. Not even usable..
sound was awful at best..

I do not recommend Phoenix Android Radios.

The hardware itself has potential, but the software is full of problems. Instead of creating a stable system, they expect customers to constantly contact support and even pay extra just to make basic features work. This should have been properly programmed into the device from the beginning.

First my backup camera stopped working, and now my air conditioning controls don’t work because of software issues. These are essential functions, not optional features.

The most frustrating part is their customer support. Instead of taking responsibility and fixing the software, they keep telling me to go through more setup steps and pay for additional support. It feels like they expect customers to do all the troubleshooting themselves instead of providing a product that works as advertised.

A company selling Android head units should make sure the software is reliable and easy to use. Customers shouldn’t have to keep calling support every time something stops working.

Very disappointing experience. I cannot recommend this company.

Order PAF7580

Amazing customer service, able to communicate in Tagalog is a plus.

Very good costumer service and very helpful

I wish that I could do negative stars because I would! I ordered my system from them 25 days ago, sent the photos and information asap and then I have been ghosted ever since! Tried emails and calls for an update and NOTHING! Cannot get a reply back from the emails and cannot get a person on the phone!!! Would STRONGLY discourage anyone from placing an order with these people!!!! Think they are fraudulent!!

Software issues. The CarPlay is terrible. Sirius radio doesn’t work with the system. Display is poor. The sound quality is not good - there is no high end at all. You cannot understand the customer service techs that are located in China. Horrible value for the money. Such a waste! Do not buy!

If I could give this company no stars I would. Even if you know what module to order for your vehicle their company will send you a thousand emails asking for make, model, and year. The chat is worthless and the AI bot keeps repeating the same answer. Calling their number on the website or email is answered by AI if they answer at all. Even when you send the information the AI bot keeps sending you emails asking for the same information. I placed my order on the 26th of May 26, and the module finally shipped after I replied to the repeating email from made up AI names from emails. I will post pictures when the module actually arrives. Terrible company and would not recommend using nor would I go back again!

My 2012 F150 broke and purchased a new Phoenix Auto stereo. Very cool product and tech support was super helpful with the installation. Would definitely recommend this product. Thanks PA.

I ordered a vertical screen for my truck because I liked the price and the features but since getting it I have had nothing but issues. I bought the radio about 4 months ago now and the first one's a/c controls went up leaving me without any a/c after two months. I contacted support and at first they were helpful but when the software solutions did not work, they started telling me to try the same things again. They started to respond less to emails so I had to reach out multiple times to get a response. After a month I finally recieved my replacement, this one is missing multiple applications including the apple carplay/android auto. I set up a tech support call to try and fix it but when I joined the call, no one from tech support ever showed up. I am still trying to fix this issue.

BUYER BEWARE! I was super excited to receive their replacement unit for my truck build. Unfortunately after I ordered, I was informed that new units take 1-2 weeks to deliver. Disappointed, I waited the two weeks and the unit still had not shipped. They were unable to provide tracking information or an expected ship date. This had me concerned about aftersale support, so I requested to cancel and refund my order. After numerous back and forth emails, they canceled my order. Unfortunately, no refund. When I asked them about it, they simply replied "your order has been canceled ". I have had to file a dispute with PayPal to receive my refund.

Great, honest people. Service is great. They even drove me home on a couple occasions. Can't beat service like that!

I've been waiting since around march 20th, its currently abril 30th and they keep telling me 2-3 more weeks and that they're going to "check with the shipping department to see progress" i don't want to cancel because i need this stereo soon but i dont really recommend this company to anyone. Their customer support is ok but they kept telling me the same thing every time i called. Its stressful man. And its a lot of money too.

Terrible tech support. Charged me $47.00 for a restocking fee. Never fixed the issues with the radio. Sold me a seven years old used model and promised me a discount for the downgraded version of the radio I ordered which never materialized. All around horrible customer service.