Ozzi Gear Reviews 

1,200
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality, noting that these compact and lightweight chairs are remarkably easy to set up for various outdoor activities. Furthermore, consumers consistently appreciate the highly responsive customer support team, who always promptly resolve any occasional product issues with great care. Some reviewers were not happy with the product, mentioning that the seating position could feel a bit snug or uncomfortable for certain body types. A few other people also felt that navigating return procedures and dealing with international shipping expenses presented frustrating hurdles.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the chairs and loungers are compact,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the chairs are sturdy,... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the chairs are... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and helpful support... See more

Value for money

People report positive experiences with value for money, noting that although the items are quite expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had seen these advertised and after reading the reviews decided to buy The Family Bundle as an Early Christmas present to ourselves. We take the Ozzi chairs to the beach or mountains but when we’r... See more

Rated 5 out of 5 stars

Recently Purchased 2 chairs for Christmas presents and contacted Ozzi Gear to enquire about warranty if any issues when gifts received. Very prompt reply and informed of lifetime warranty. I got the i... See more

Rated 5 out of 5 stars

Fast communication and a solid looking product. Chairs are shipped from Australia so took a little while to get to the UK, returns are offered but be aware you would need to spend £30 to return one t... See more

Rated 5 out of 5 stars

I have been hearing about these Chairs, the kids asked what I wanted for Fathers day, I said get me one of those ozzi gear one. I was surprised by how small and compact they were, but I was impressed... See more


Company details

  1. Outdoor Furniture Store

Written by the company

Our mission is simple: Create compact gear that’s easy to carry, quick to set up, and tough enough to last a lifetime! Every product comes backed by our lifetime warranty, because we stand behind our gear and beside every customer who trusts it.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,200)

1,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products and outstanding customer service

I originally purchased three genuine Ozzi Outdoor Chairs and experienced an issue with one of them. I contacted Ozzi Gear with photos of the damage and received a reply the very same day. Their customer service was extremely helpful, and they offered to replace the chair under warranty without any hassle.

I’m very impressed with their professionalism and the excellent service I received throughout the process.

As a result, I’ve now ordered another three chairs, along with seat covers, for the family. The chairs are compact, comfortable and well made, making them ideal for a wide range of outdoor activities.

I would absolutely recommend Ozzi Chairs to others. For us, they are without a doubt the best choice when spending time outdoors, whether we’re out on a trip or watching the kids play football.

Great products backed by great customer service!

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

I highly recommend the team at Ozzi…

I highly recommend the team at Ozzi gear. I bought 1 of their chairs but found it uncomfortable. After emailing them they offered suggestions to correct the problem (.which worked) or they would refund if I still had a problem. Friendly response too

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all rounder chair

Excellent all rounder chair. Compact, lightweight, comfortable.
Bit more expensive than other chairs but worth it for portability.
Used it whilst hiking, camping and abroad.

September 18, 2026
Unprompted review
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Rated 4 out of 5 stars

Great chairs

Whilst quite expensive, I’m delighted with these chairs - they feel quite sturdy and will hopefully last. We bought 2 to fit in our Kia PV5 passenger which we use for car camping. The Ozzi gear chairs easily stow in the void behind the back seats which means we’ve always got these chairs with us. Set up is easy enough after a bit of practice (they were really stiff the first time but easy now after only a few uses) Comfortable for a long sit and don’t cut in to the back of your thighs as many camp chairs do. Work for sitting up (to eat at a table), or relaxing.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Not cheap but Great Chairs

Had seen these advertised and after reading the reviews decided to buy The Family Bundle as an Early Christmas present to ourselves. We take the Ozzi chairs to the beach or mountains but when we’re back at our caravan we like to relax on the Loungers which are really comfortable and give more back and neck support . Will have to decide which to take to festivals next year!
The ground sheets are a good addition too.
My order was split into 2 parcels so when I only received 1 I did worry but after a quick response from Customer Services I was reassured and given tracking number for other half !
Chairs are good quality and easy to carry.

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic bit of gear

Fantastic bit of gear. Went fishing and left it in the car, so it was in a pretty hot environment. Came back for lunch and everything was beautifully cold.

October 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam.I ordered two chairs online the…

Scam.I ordered two chairs online the basis of a 45-day no quibble refund. Tested one on arrival. It is uncomfortable. It was only ever assembled indoors. The second stayed in its packing. They are now refusing a return / refund, because they claim it was sold in a sale, and have small print to negate standard consumer rights.

October 8, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Good day Harry,

If you use a discount code at the time of placing your order, then the 45-day return window is voided.

This gives customers the choice between having the certainty of a 45-day return window or, if they would just like to save some money, they could use a discount code.

Thank you.

Rated 3 out of 5 stars

Quality is good. Returns complicated.

Quality is good. View the fine print about returns. Many hoops to jump through & postage is not covered. You will be dealing with an AI bot site so be prepared for mixed messages.
I'll post again after finalisation of my return

October 1, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Good day Trevor,

Our customer support team is run by a full team of real people, not AI. You may be referring to the automated response that you get right after your email is sent, which is only a confirmation that your email has been received.

In terms of the hoops that you are talking about jumping through, we simply ask any customer to send us a photo of the product they would like to return. That way, we can confirm that it is still in like-new condition. This is the only hoop...

Once confirmed by our support team that the product is still like new, we provide you with the return address details.

It's really quite straightforward.

Rated 5 out of 5 stars

Fab chairs

Fab chairs. Good quality & sturdy. Easy to put up & take down. The carry bag clasp to the strap was Broken on one of the chairs. I emailed & got a reply straight away & a new one is being sent by out. Very good response & would recommend to buy these Ozzi chairs.

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service and order accuracy

After purchasing the chairs in 2 different colours I decided to spend over £80 on 2 winter covers in the same colour as chairs ,after delayed dispatch they eventually arrived, when opened they were both black (green and red ordered and show on receipt), I contacted ozzi gear who confirmed the error was on their part and apologised but offered no replacement or refund as in their words they are very sorry but it was due to a problem with their website . The chairs are ok but the customer service reply was giving all the signs of a.i auto response
No gesture of good will , no replacement or refund offered.
Long delivery time.
There are on par and better chairs available with cheaper price and most importantly good customer service .

Update, in reply to your kind response, the issue for me was the fact that by your replies to my emails it was confirmed that they were advertised in colour options as shown on the order , your team confirmed there was an error on your part with the advertising on the website, I advised that I would not of ordered if they had not been advertised in the matching colours , no option offered other than to return at my expense when the error was yours.
In response to the have they been set up right the answer is yes as per the mutiple email videos sent after purchase ,and they are ok and i will keep as emergency spares, in my opinion they are no where near as good as 2 other chairs I have purchased from another supplier at a better price and only 3 day delivery which also came with matching foot stools.
P.s I did want to be really positive overall as I was happy to pay a higher price and was also happy to have a longer wait time , what i would not accept is poor after sales response to an error on your part of incorrect advertising which was misleading.

October 7, 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hey John, thanks for taking the time out a few days to leave this review and allowing me to reply here.

The chair covers that you are referring to are only sold in black and do not come in any other colours. However, it is not such a bad idea that you have raised, and I will be taking it up with our supply chain team to see whether or not we can make those covers in a few different colours.

Sorry to hear that you don't also absolutely love your chairs. Can I please confirm that you have fully set them up all the way and that you're not sitting on the central hub part of the chair? This would be quite uncomfortable.

All the best.

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Rated 5 out of 5 stars

I was so impressed on the size and…

I was so impressed on the size and weight of the Ozzi Gear chair, so I had to order one. It’s the best thing I have bought in a long time. From the point of ordering to delivery was surprisingly quick considering I am in the UK. Although I am 65 and have arthritic hands, I was able to put the chair up with ease and now after several uses it is really easy.
I am tempting to order some more for Christmas presents.

September 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great chairs

The chairs arrived on time and in good packaging. The chairs are light and easy to carry easy to set up and very comfortable to sit in. Used them on the beach today and they were great.

October 3, 2026
Unprompted review
Rated 5 out of 5 stars

Our 2026 Best Buy!

Ozziegear chairs are the best purchase we’ve made all year! Easy to use, strong, comfortable and backed by an amazing lifetime guarantee. They arrived in good time, the quality is off the scale (!) and we’ve carried them with us all summer on our trip round France. Can’t recommend them highly enough.

October 3, 2026
Unprompted review

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