Omio Reviews 

Had to get a refund through NS and omio made it easy, and kept me informed.

The customer service very respond . Good job.👍🏻👍🏻

The booked train was canceled due to strike and the change was necessary. The change was very easy to make.

Horrible experience booking with them.

I am eligible for delayrepay but customer service was not helpful. They told me since I finished the leg, I will not be refunded.

Its UK Law to be eligible for compensation for delays 60+ minutes!

I can't begin to express how much of a SCAM this company is.
After scamming customers they also refuse to help.
I paid extra for a comfortable seat, but was forced to sit on the floor. When asking Omio for a refund, they claimed that only Deutsche Bahn could issue a refund. DB, however, informs me that this is a LIE.
When confrontet with this Omio ignored all future emails.
Joke of a company. AVOID.

I am extremely disappointed with Omio's handling of my booking and payment issue.

Money was deducted from my bank account, but I have been left without a satisfactory resolution. My bank has informed me that the funds are on Omio's side and that they require official written cancellation confirmation from Omio before they can proceed with resolving the payment.

Despite this, I have still not received the necessary documentation or a clear explanation of when my money will be returned.

This is completely unacceptable. Customers should not have to spend their time chasing their own money because of a booking or payment problem.

I demand that Omio urgently investigate this case, provide official written confirmation of the cancellation, clarify the exact status of my payment, and arrange a refund without further unnecessary delays.

I expect a responsible representative to contact me and resolve this matter immediately.

Until this issue is resolved, I cannot recommend Omio to anyone.

We had made a mistake and accepted a booking when the date was wrong. We immediately contacted Omio and rebooked the correct date. After investigation, Omio refunded our unused ticket for the wrong date. Communication with Omio was easy and consistent. We will continue to use the service to book our trains.

Very good experience with customer service, helped me with problem and resolved it.

Quick response

Change of date by email was heap correct and swift.

The Omio app really is very easy to use since I have been using fortunately I like it because simple and you can make your decision very fast and easy

I had a great experience with Omio. I missed my train due to a delayed flight and was refunded the ticket price after investigation by their support team. throughout the correspondence, the staff remained extremely cordial and helpful. Cannot ask for more.

This is a scam! Never buy from these crooks!
I made a booking on OMIO and due to a mistake I asked to cancel within 5 minutes. My booking had not been confirmed yet! I could not find any way to cancel online. I asked the support and they sent me a link where I was to do it but the link took me somewhere irrelevant. I sent several emails and every time I got reply with my "case number", but then never heard back. Several hours later I got email confirming my booking. At that point, on my booking page, I saw a place where I could cancel but it turned out that cancelling would cost me almost $100 or around 20% of the ticket price. This is theft!
And, on top of that, they say refund will take 15-20 days! Com'on!!!

I called two times, once when I made the reservation to ask questions and once when I had to cancel the reservation. I spoke with Alexi both times and he was very helpful both times. I would book with them again.

No platform on this, last minute change and missed my train!

Booking is simple, and Customer service is helpful. Got answer to my questions fast.

Omio helped to make traveling throughout Italy easy and to keep us organized. That is huge for us as we are not seasoned travelers. Thank you, Omio!

I had a problem buying a train ticket: my flight was scheduled to arrive too close to the train’s departure time. So I needed someone to explain what to do to get a refund for that ticket, and at the same time, I needed to buy a ticket for a slightly later departure on the same route. The person who assisted me—quickly, kindly, and competently (his initials are J.S.)—was of vital help and importance to me. Furthermore, having a single agent handle everything made the whole process much easier and more comfortable for me. Thank you so much.