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NANEND Reviews 

2
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TrustScore 3 out of 5

2.9

Ski Shop
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Company details

  1. Ski Shop
  2. also in
  3. Clothing Store
  4. Outdoor Sports Store
  5. Ski Club
  6. Winter sport Store

Written by the company

NANEND was established in 2014 Over the course of our 12-year journey, we have developed our own in-house R&D capabilities. Nan-Skin Fabric Technology and Nan-Wave Lens Technology From snowwear to gear, From Alpine to Backcountry. We are always exploring, Adhering to the principle of combining "functional technology" with "skiing experience". Integrated Design Philosophy Create a range of ski equipment with an innovative experience. Support snow sports enthusiasts in finding the joy of skiing!

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2.9

Average

TrustScore 3 out of 5

2 reviews

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2.9

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2 reviews in the last 12 months

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Rated 1 out of 5 stars

Ein Rücksendung nach China muss selbst…

Ein Rücksendung nach China muss selbst bezahlt und organisiert werden. Das kostets mal eben 50 % des Einkaufswertes und dauert Lang. Von der Erstattung wurden dann noch 27,00 $ Wiedereinlagerungsgebühr abgezogen. Geht gar nicht !

December 22, 2025
Unprompted review
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Reply from NANEND

Hi Christian,

You're right, and I'm sorry. Paying a large share of the item's value to ship a return, and then having a restocking fee deducted on top, is not an acceptable experience.

We're reviewing our returns policy for European customers — including the fee structure and how returns can be handled without an international shipment back to China.

Please email service@nanend.com with your order number and we'll look at your case directly.

— NANEND Customer Team
service@nanend.com

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Rated 1 out of 5 stars

Rückgabe praktisch unmöglich – Rücksendung nur nach China + Probleme mit PayPal

Ich möchte hier meine persönliche Erfahrung mit dem Online-Shop Nanend teilen, damit andere besser informiert sind.

Ich habe eine Ski-Hose bestellt, die nicht gepasst hat. Nach meinem Widerruf bot der Händler mir keine normale Rücksendung an. Stattdessen sollte ich die Ware auf eigene Kosten nach China zurückschicken, obwohl der Kauf für mich aus Deutschland erfolgt ist.
Die Versandkosten hätten rund 40–60 € betragen.

Der Händler bot mir lediglich eine Teilrückerstattung an, wenn ich die Ware behalte – eine reguläre Rückgabe wurde mir faktisch unmöglich gemacht.

Ich habe dann versucht, das über den PayPal-Käuferschutz zu klären, wurde aber enttäuscht.
Der Fall wurde als „entspricht der Beschreibung“ geschlossen, obwohl es um die fehlende EU-Rücksendeadresse ging, nicht um Produktqualität.

Zusätzlich kam es zu Verwirrungen mit der Bankrückbuchung, wodurch auf PayPal ein negativer Saldo entstanden ist.
Am Ende blieb ich auf den Kosten sitzen.

Mein persönliches Fazit:
Für Käufer aus der EU ist eine Rückgabe bei Nanend nach meiner Erfahrung kaum möglich.
Ich würde diesen Shop nicht noch einmal nutzen und empfehle, sich vor einem Kauf genau über Rückgabebedingungen außerhalb der EU zu informieren.

November 14, 2025
Unprompted review
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Reply from NANEND

Hi,

Thank you for taking the time to write this, and I'm sorry for how your return was handled.

You're right that asking a customer in Germany to ship a return back to China at their own cost is a poor outcome — that's on us, and it shouldn't have been the only option offered.

We're currently reviewing our returns process for European customers, including how returns can be handled without an international shipment back to China.

Please email service@nanend.com with your order number — we'll look at your case directly and find a resolution.

— NANEND Customer Team
service@nanend.com

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