Really impressed by prompt service from here. (I’m in Northern Ireland) Ordered Saturday evening (which I thought wouldn’t have been processed until Monday) but received order yesterday (Tuesd... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought crockery for delivery to the UK. They had items that had been discontinued so I had to use them, despite concerns about postage costs. The items themselves were very competitively price... See more
Company replied
I bought some beautiful Newbridge Silverware jewellery as a gift. Good value. Very quick delivery and safe packaging. My order was packaged in a beautiful box and gift packaging. I had a slight issue... See more
Company replied
Hi . I am a new customer this year of Mcilhenny's Fashions .I have purchased a few items already from the store . The website is very easy to navigate. The purchase I make always arrives just a... See more
Company replied
Company details
- Department Store
- also in
- Cosmetics Store
- Jewelry Store
- Men's Clothing Store
- Shoe Store
- Women's Clothing Store
Written by the company
wwww.mcelhinneys.com offers a unique and individual ranges in womens, mens, kids, home, gift, beauty and footwear. Established in 1971, McElhinneys is a family owned department store based in Ballybofey, Co. Donegal, Ireland. The website is dedicated to showcasing the latest collections offering customers an individual product selection, value for money and exceptional customer service.
www.mcelhinneys.com | McElhinneys Department Store, Ballybofey,
Written by the company
- Why Shop With McElhinneys
- We offer FREE postage on all orders over €89 to Ireland and Northern Ireland, and Next-Day Delivery on orders completed before 3 pm on regular working days. We also offer a complimentary Click and Collect service in-store. Dedicated customer service team. Established in 1971, we believe in great customer service, honesty and trust with our customers. Voted Large Online Retailer of the Year at the REI Awards 2025.
Contact info
Ballybofey, Co. Donegal, Co. Donegal, Ireland
- 0749131217
- customerservice@mcelhinneys.com
- mcelhinneys.com
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service
October 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Extremely efficient service- product…
Extremely efficient service- product arrived the following day!
October 9, 2026
Reply from McElhinneys Department Store
Hi Patricia,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
when goods not suitable a refund is…
when goods not suitable a refund is dealt with promptly
October 2, 2026
Reply from McElhinneys Department Store
Hi Elizabeth,
Thank you for reaching out to us & thank you for your kind review! we are delighted to hear that your refund is always dealt with promptly.
Kind Regards,
Caolán
Efficient service .fabulous…
Efficient service .fabulous quality...nicely packaged !!!!!!
October 10, 2026
Reply from McElhinneys Department Store
Hi Kay,
Thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
prompt and excellent service
October 9, 2026
Reply from McElhinneys Department Store
Hi Agnes,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
I’ll be back
From browsing the website to the goods being delivered, it was a really positive shopping experience. As always, the product was of excellent quality.
October 2, 2026
Reply from McElhinneys Department Store
Hi Mary,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support & kindness.
Kind Regards,
Caolán
Very fast efficient service.
September 30, 2026
Reply from McElhinneys Department Store
Hi Elaine,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Reply from McElhinneys Department Store
Hi Loretta,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support & kindness.
Kind Regards,
Caolán
Order always completed promptly
Order always completed promptly. Alternative Options offered if something is out of stock. Beautiful wrapped. Excellent delivery service.
October 1, 2026
Reply from McElhinneys Department Store
Hi Ann,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support & kindness.
Kind Regards,
Caolán
A very good and fast service well done…
A very good and fast service well done to everyone ♥️
October 9, 2026
Reply from McElhinneys Department Store
Hi Matting,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Website is easy to navigate
Website is easy to navigate. My order arrived promptly via DPD!
October 8, 2026
Reply from McElhinneys Department Store
Hi Joan,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Reply from McElhinneys Department Store
Hi Jo,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Reply from McElhinneys Department Store
Hi Marie,
Thank you for reaching out to us & thank you for wonderful review! we really appreciate the support.
Kind Regards,
Caolán
Great customer service
Great customer service, well packaged and I like the personal touch of the handwritten signature to say thankyou for shopping with you - bit like being instore! Great to support a department store which sadly my city has none of anymore.
October 2, 2026
Reply from McElhinneys Department Store
Hi Lorraine,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Easy to use website
Easy to use website. Love watching 5 at 5 every evening as it makes a difference to see clothes on. Fast delivery as always
October 9, 2026
Reply from McElhinneys Department Store
Hi Colette,
Thank you for reaching out to us & thank you for taking the time to send us your kind review! we really appreciate the support.
Kind Regards,
Caolán
I had phoned with an enquiry which…
I had phoned with an enquiry which Eileen answered very well and clearly. She looked for my requested item and was patient and helpful throughout the phone call and advised me how to navigate the online sale .
October 8, 2026
Reply from McElhinneys Department Store
Hi Anne,
Thank you for reaching out to us & thank you for taking the time to send us your kind & wonderful review! we really appreciate the support.
Kind Regards,
Caolán
Reply from McElhinneys Department Store
Hi Noreen,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Reply from McElhinneys Department Store
Hi Dee,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
Very good service and fast delivery…
Very good service and fast delivery from the time of ordering
October 8, 2026
Reply from McElhinneys Department Store
Hi There,
Thank you for reaching out to us & thank you for your kind review! we really appreciate the support.
Kind Regards,
Caolán
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