makesy Reviews 

1,472
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the diverse fragrances, beautiful vessels, and reliable crafting supplies are completely safe and perfect for making handmade items. Many people also appreciate the helpful customer support, mentioning that staff members respond quickly, communicate clearly, and resolve any unexpected ordering issues effectively. Some reviewers were not happy with the delivery service and prolonged order processing times that made planning difficult. Consumers mentioned experiencing occasional shipping delays, missing components, or receiving incorrect merchandise that unfortunately slowed down their daily business preparations and caused noticeable frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the high-quality fragrance... See more

Quality

Users describe positive interactions with quality, expressing great satisfaction with the pure oils, amazing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, noting that while many consumers praise the very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting that while some consumers enjoyed a smooth... See more

Customer service

Customers had positive experiences with customer service, noting that support agents are very helpful, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the fragrances I've purchased here! I love how they prioritize "clean" fragrances with their "made pure" brand. They detail exactly what doesn't have in it with each fragrance oil (no carcinoge... See more

Company replied

Rated 4 out of 5 stars

My Nova vessels were delivered with tape. I understand Makesy may have been trying to prevent breakage, but it left the vessels with hard to remove tape and adhesive. As a small business prep work on... See more

Company replied

Rated 5 out of 5 stars

I was having issues ordering through the website. There was apparently a glitch they were working through. I contacted Makesy directly and Holly quickly responded to my email and the issue I was havin... See more

Company replied

Rated 5 out of 5 stars

I have been buying from Makesy for a while now. I previously purchased their all-natural diffuser base, which has an incredible fragrance throw and doesn't clog my diffuser filters at all. Recently, I... See more


Company details

  1. Craft Store

Written by the company

Makesy is a DIY candle, fragrance, home, and beauty supply company dedicated to empowering makers, small businesses, and DIY enthusiasts. We provide high-quality fragrance oils, candle-making supplies, and beauty ingredients, paired with the education and support our community needs to create with confidence. Quality and transparency are at the core of everything we do. We're committed to offering premium ingredients and components, along with clear, honest information about what goes into our products. Sustainability and eco-conscious practices are woven into our sourcing and operations, because we believe in nurturing the earth as much as we nurture creativity. Beyond supplies, Makesy is a resource offering guidance, recipes, and how-to content to help makers at every level, from first-time hobbyists to growing small businesses, bring their ideas to life. Whether someone is pouring their very first candle, formulating a new fragrance blend, or building out a full product line for their own brand, we want them to feel equipped, supported, and inspired every step of the way. We know that making is personal, and no two makers' journeys look the same. That's why we focus not just on supplying great ingredients, but on building real relationships with the people we serve, answering questions, sharing knowledge, and celebrating the creativity of our community. At Makesy, we believe great products start with great ingredients, and great communities start with support, honesty, and a shared love of making.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,472)

347 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very High Quality Overall

Arrived much faster than expected! All in good condition. Very high-quality scents! Will 100% be buying from them for my candle company from now on!

October 9, 2026
Rated 2 out of 5 stars

Underwhelming product and service

I would have to say my experience with Makesy has been underwhelming. It boasts itself as a starter friendly creative company and I think it does hit the mark on that, because the way the shipping and delivery process of all the equipment that should come in a $349 kit is clearly promises a beginner company would make to reel you in and not deliver. There’s no notice of when you’ll get your products they promised, you’ll have to reach out to them for that. Then once you do, the information given is “we will let you know when we ship your order”. My issue is if the kit has products that have to meet certain approvals before shipping, why sell them with the kit and promise the customer they will receive them. I just feel like I’ve been led on and duped out of money. I can’t even use the kit because all the ingredients are not present and no one at the company is even telling me when they will ship them.

October 6, 2026
Rated 1 out of 5 stars

I had to call/ message to check on the…

I had to call/ message to check on the status I ordered this on Sept 19, and I reached out on Oct 2nd. I was told then that someone would get back to me...didn't happen.
Yesterday I received a message saying that my order was out for delivery. This morning I received a message saying that it was delivered...I went outside and nothing...so I looked at the order and it says it was returned to the sender, what happened? I again sent a message and was told that they would have someone reach out to me when they know what happened. So far nothing.

October 8, 2026
Rated 5 out of 5 stars

Customer service was a peaceful…

Customer service was a peaceful experience, especially since my package was delivered to the wrong address, although no fault of Makesy! It was a postal error. Makesy team handled it swiftly and had my items delivered to the correct address! So far, I am very pleased with the quality of my items. I highly recommend this company, they do not disappoint!

Makesy Team, Thank you so much for everything! You all ROCK! 💞🥰

October 7, 2026
Rated 5 out of 5 stars

Consistently great quality and wonderful service!

I am a returning customer, and once again, I am completely satisfied with my order. Makesy provides wonderful, high-quality essential oils and excellent customer service. The ordering process is always smooth, and the shipping is fast. Highly recommend this company for anyone looking for premium and reliable products!

September 24, 2026
Rated 1 out of 5 stars

Terrible First Time Order Experience

I ordered the lip balm base and when I received it, it was all liquid. I contacted customer service and the lady told me she would find out what happened. After a week of waiting she still didn’t have an answer so I wanted a refund.

September 23, 2026
Rated 2 out of 5 stars

Quality does not match the price anymore

Wood wicks should be labeled as "pre-order" instead since it takes 3-5 weeks to process (excluding delivery time).

The price of their wood wicks almost doubled since i started using their wicks 4-5 years and the worst part is the quality has dropped with my last batch of 5000 units. Many of them are not the same size or width I specifically ordered. I expect more from a company that constantly raises their prices for all the small businesses that supply from them. I used to be a big fan but now, not so much.

September 28, 2026

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