My kids had fun using the Let's Roam scavenger hunt on our first day on the Big Island of Hawaii. It was fun to check out locations in Old Town Kailua-Kona using the Let's Roam scavenger hunt as a gui... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So much fun! Could us an update of the placks for better info! we had a lot of fun following all the directions and exploring hawley. Had to drive to last location
Company replied
I wanted to enjoy this with my daughter. We got the spooky on in our city . It could have been great but it was NOT good. This app drained my battery as I need to constantly copy and paste the addres... See more
Company replied
Summary: don't bother. This company doesn't care about the quality of their product. The app routinely crashed, one location on our list had been demolished over a decade ago, and t... See more
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Company details
Written by the company
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
Contact info
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, United States
- 14078089625
- mike@letsroam.com
- letsroam.com
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great fun at all!
October 10, 2026
Unprompted review
Reply from Let's Roam
Thank you for your wonderful review! We're so glad you had a great time with Let's Roam. We appreciate your support and hope to see you on another adventure soon!
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The app needs work .
I wanted to enjoy this with my daughter. We got the spooky on in our city . It could have been great but it was NOT good. This app drained my battery as I need to constantly copy and paste the addresses into Google maps. The map in the app was not usable. We did learn a few Interesting things about our city but it was NOT spooky at all . I was hoping for stories of ghosts but nope . Nothing to do with anything remotely spooky .
Please makers of this game . This could be soo cool , you need to improve your maps and stories when you get to a location. The challenges were fun . And lastly we need more time . We should get a 24 hour time period . I was with my daughter and we were walking alot which is fine but she is small and needs breaks and food. The 2 hours went by to fastv
October 4, 2026
Unprompted review
Reply from Let's Roam
We’re sorry to hear that the experience did not meet your expectations, especially when you were hoping to enjoy a spooky adventure with your daughter. We appreciate the detailed feedback about the app map, navigation, battery usage, story content, and timing. We’re glad you still found some of the challenges fun and learned a few interesting things about your city.
We’d appreciate the opportunity to learn more about your experience and the specific hunt you played. Please reach out to us at [support@letsroam.com](mailto:support@letsroam.com) so our team can look into this further and share your feedback with the appropriate team.
Fun spur of the moment activity
We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends on how much time you spend looking at things or reading about the places. Great for both spur of the moment and planned activities.
October 4, 2026
Unprompted review
Reply from Let's Roam
Thank you for sharing your experience! We’re so glad you had a great time exploring the historical sites, learning about the town, and discovering some of the local art along the way. We love hearing that it worked well as both a spontaneous and planned activity. We hope to see you on another adventure soon!
Great scavenger hunt!! Enjoyed every minute
Great scavenger hunt. We enjoyed the app was very fun. Thanks for a fun few hours.
Highly recommended with kids.
October 2, 2026
Unprompted review
Reply from Let's Roam
Thank you for the fantastic review! We’re thrilled to hear you enjoyed the scavenger hunt and had so much fun with the app. We’re especially happy it was a hit with the kids! Thanks for recommending us, and we hope to see your family on another adventure soon!
Do not buy!!!
We purchased a year pass since we did a similar scavenger hunt in Perugia from a different provider (!) and the experience had been fun.
We wanted to have a similar experience here and stupidly thought they would be as good as the other provider. But boy were we disappointed.
We stopped after 15 minutes. Waste of money. To compete in the game you need to look at your phone instead of around you. There’s no information from the app about the spot you’re looking at so you have to google, I got totally irrelevant questions about Disney princess movies I’m not even remotely interested in and have nothing to do with Girona / a sightseeing trip. And one of the answers was even incorrectly faulted. For points you need to answer questions about a location that you either need to go inside the building for to answer or look up online (again that phone instead of the experience of seeing), since they don’t give any background info about the location you are at. Then you also have to upload ‘funny’ photos and videos of how much ‘fun you’re having’ at that spot to get points, sometimes photos and a video at the same spot - which I’m now afraid they will use to further this AI generated trip. We bought for a year and only used it 15 minutes and were just told they will not refund any money. So that we’re an expensive 15 minutes of irritation for us. Ugh -
October 1, 2026
Unprompted review
Reply from Let's Roam
We’re sorry to hear that the experience was so disappointing, especially after having enjoyed a similar activity elsewhere. We understand your concerns about the questions, location information, photo challenges, and the issue you experienced with an answer being marked incorrectly.
We also understand your frustration regarding the Annual Pass and not being able to get a refund after starting the experience. We’d appreciate the opportunity to review your specific hunt and the issues you encountered. Please contact us at [support@letsroam.com](mailto:support@letsroam.com) so our team can look into this further and make sure your feedback is shared with the appropriate teams.
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Poor experience, rude staff
We booked a Let's Roam Scavenger Hunt for our Amazon team in London. The hunt concept itself is fun, however almost everything was mishandled.
Rude, dismissive sales call: the initial planning call set the tone. The rep wasn't inclusive, pulled faces at my accent, rushed through everything, and left no real time for me to ask questions.
Internal miscommunication on basics: one rep told me custom start and end points were included; another later told me they weren't. Getting a straight answer on something that should have been settled at booking took unnecessary back-and-forth.
Late and unresponsive on route setup: I confirmed our custom start/end points right after booking. I then had to chase for close to a week with no real update. The updated event page wasn't sent to me until just two days before the event -- and that's when I discovered the start/end points still hadn't been applied, forcing a last-minute scramble to get it fixed before the hunt even started.
Buggy scoring: the in-app point calculation didn't work properly during the hunt, so the live leaderboard was inaccurate -- undermining the whole competitive format the app is built around.
Ghosted after payment: the post-event feedback link has been broken since the day it was sent. I reported it, was told it was fixed (it wasn't), and followed up five more times over two weeks. Not one reply once the invoice was settled.
If you book this, go in expecting to manage the logistics yourself, double-check everything they tell you, and don't expect a response once they've been paid.
September 16, 2026
Unprompted review
Reply from Let's Roam
We’re very sorry to hear about your experience, particularly the concerns you’ve raised regarding the communication, planning process, and the way you were treated during the initial call. We take feedback about staff interactions seriously, and the issues you described are not the experience we want for our customers.
We’d like the opportunity to review what happened, including the event setup, communication around your custom start and end points, the scoring issue, and your follow-ups after the event.
Please email us at events@letsroam.com with your booking details and a reference to this review so our team can investigate this further and properly address your concerns.
Reply from Let's Roam
Thank you for your feedback! We’re glad you had a positive experience with Let’s Roam. We appreciate you taking the time to share your thoughts!
Such a poor experience
Such a poor experience. No thought to anything questions nothing to do with Gloucester. Save your koney
September 23, 2026
Unprompted review
Reply from Let's Roam
We're sorry to hear that your Gloucester hunt didn't meet your expectations. We want our hunts to feel relevant to the location and provide an enjoyable experience, so we'd appreciate the opportunity to look into what went wrong.
Please contact us at support@letsroam.com with your booking details and a little more information about the questions you encountered. Our team will be happy to review this with you.
Was a great team building experience…
Was a great team building experience with coworker. The challengers were fun and low activity for everyone to join.
September 16, 2026
Unprompted review
Reply from Let's Roam
Thank you for the wonderful review! We’re so glad to hear you had a great team-building experience with your coworkers. It’s great to know that you enjoyed the fun challenges and that they were accessible for everyone to participate in. We hope to see your team again for another Let’s Roam adventure!
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Brilliant fun around Keswick
September 9, 2026
Unprompted review
Reply from Let's Roam
Thank you so much for the lovely review! We’re thrilled to hear you had a brilliant time exploring Keswick with us. It’s such a beautiful place to discover, and we’re so glad we could add some fun to your adventure! We hope to see you on another Let’s Roam hunt soon!
We had a great time
September 7, 2026
Unprompted review
Reply from Let's Roam
Thank you so much! We’re thrilled to hear you had a great time on your scavenger hunt. We really appreciate you taking the time to share your experience and hope to have you join us for another adventure soon!
Reply from Let's Roam
Thank you so much for the amazing review! We’re thrilled to hear you had a great time on your scavenger hunt and would recommend it 10/10. We really appreciate your support and hope to have you join us for another adventure soon!
So much fun
So much fun! Could us an update of the placks for better info! we had a lot of fun following all the directions and exploring hawley. Had to drive to last location
September 7, 2026
Unprompted review
Reply from Let's Roam
We're thrilled to hear you had a lot of fun exploring Hawley and following the hunt. We really appreciate your feedback about updating the plaques to provide better information, and we'll be sure to pass that along to our team. We hope to see you out on another adventure soon!
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Really really poor app and experience
Really really poor app and experience.
Completely basic and personally not enjoyable.
Have done so many treasure hunts and this was by far the worst. Very little imaginative thought, nothing to solve, just spot things and take pictures which was so low effort I may as well have not paid anything. Equally they say you need more than one ticket for more people to fill roles but you don’t and now I am left with tickets that they won’t refund me.
August 23, 2026
Unprompted review
Reply from Let's Roam
Hi,
We’re truly sorry to hear that your experience with our app and scavenger hunt was so disappointing. We understand how frustrating it is to pay for an experience that felt basic, lacked the imaginative challenges you expected, and ultimately did not feel worth the cost.
We also understand your frustration regarding the additional tickets and would like to look into the information you were provided about the number of tickets needed for your group, as well as the unused tickets you mentioned.
Please email us at support@letsroam.com with your order details so our team can review your experience and the unused tickets more closely. We genuinely appreciate you sharing this feedback, as comments like yours help us identify where both our experience and communication can be improved.
We’re sorry again that we did not deliver the fun and engaging experience you were expecting.
– The Let’s Roam Team
Great way to explore and learn about…
Great way to explore and learn about Poole’s history!
August 23, 2026
Unprompted review
Reply from Let's Roam
Thank you for the 5-star review! We’re so glad you enjoyed exploring Poole and learning more about its history. We hope you had a memorable adventure and look forward to helping you explore another city soon!
Map is not interactive
Map is not interactive, it should work with Google maps to take you to each place all you get is a post code so can't even narrow down what you are looking for. Waste of money! Better to just walk around yourself!
August 22, 2026
Unprompted review
Reply from Let's Roam
Thank you for sharing your feedback. We’re sorry to hear the map and navigation experience was frustrating and that the hunt did not meet your expectations. We understand how important clear, interactive directions are when exploring an area, and we appreciate you bringing this to our attention.
We’d be happy to look into your experience further and gather more details about the specific hunt and location you used. Please contact us at support@letsroam.com with your booking details so we can review it and provide the most accurate information.
Was looking forward to doing a quiz…
Was looking forward to doing a quiz hunt around Richmond, Surrey. We bought our tickets and made our way to the start point, only to find we had to pay over £100 to get into the place where all the clues were. There was nothing mentioned about this prior to choosing the hunt.
I contacted their chat support on the day and a few days after but they have never bothered responding.
August 16, 2026
Unprompted review
Reply from Let's Roam
We’re very sorry to hear about your experience. We understand how disappointing it must have been to arrive at the starting location and discover an unexpected admission cost of over £100.
We also sincerely apologize that you did not receive a response when you contacted our support team. That is not the level of service we aim to provide.
We appreciate you bringing this to our attention and would like the opportunity to review what happened and make this right. Please reach out to us at support@letsroam.com with the email address or order details used for your purchase so our team can look into this for you.
Thank you for your feedback, and we’re sorry that this experience did not meet your expectations.
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We were so disappointed
We were so disappointed. The idea of a scavenger hunt is so cool but the app is not user friendly. Before we could even start, It would kick us back to the sign up page repeatedly and we had to contact support. Then once support restarted our hunt, the map showed us all the different places, but not how to get to any of those places. We found two destinations but then the third told us to go all the way back to where we started across town. The destinations were not in any kind of geographical order. We decided to give up because we were not going to continue walking aimlessly around trying to find a dot on a map with no directions. Was a great idea but terrible app. Seeking a refund
August 14, 2026
Unprompted review
Reply from Let's Roam
We’re very sorry to hear how disappointing this experience was. We understand how frustrating it must have been to deal with repeated sign-in issues before even getting started, and then find that the map and destination sequence made the hunt difficult to navigate.
The experience you described is not what we want for our players, and we appreciate you taking the time to explain what happened. We’d like to look into your session and help with your refund request. Please reach out to us at support@letsroam.com with your booking details so our team can review this and assist you directly.
Thank you as well for the feedback about the app and navigation. We’ll make sure these concerns are shared with the appropriate team.
We were very disappointed with the…
We were very disappointed with the Let's Roam app. We purchased the Merano scavenger hunt, and the setup was straightforward. We started playing and were enjoying it, but after a short break to grab something to eat, we couldn't resume the game. No matter what we tried, it simply wouldn't continue.
Customer support wasn't helpful. They initially responded, but eventually stopped replying altogether without resolving the issue.
The experience ended up ruining what should have been a fun day in Merano. I can't recommend the app based on our experience.
August 4, 2026
Unprompted review
Reply from Let's Roam
Hi,
Thank you for sharing your feedback. We're truly sorry to hear that your Merano scavenger hunt was interrupted and that you weren't able to resume the game after your break. We understand how frustrating it must have been for a technical issue and the lack of a resolution from our support team to impact what should have been an enjoyable day exploring the city.
This is not the experience we want for our customers, and we apologize that we fell short. We'd appreciate the opportunity to investigate what happened with your hunt and review your support interaction so we can make things right.
Please reach out to us at support@letsroam.com with the email address associated with your purchase (or your order number), and mention your Trustpilot review. Our team will be happy to look into the issue and work toward a resolution.
We appreciate your feedback, as it helps us improve both our app and our support experience. We hope you'll give us the opportunity to restore your confidence in Let's Roam.
Fraudulent website
Fraudulent website! I have attempted to purchase a couple's yearly pass on the 4th July but the website came up with an error code stating there is a problem on their end and to try again which I did. In the end, they debited 8 transactions from my credit card account without any confirmation of purchase. I reached on more than 5 occasions and each time they replied stating it was still open with the billing team and there provided no contacts/ reference whom I can refer to regarding the dispute. Definitely stay away from this website!
July 4, 2026
Unprompted review
Reply from Let's Roam
Hi,
Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered with your purchase and understand how upsetting it must have been to see multiple charges after receiving an error message.
Please know that duplicate charges caused by a payment processing issue are not the experience we want for our customers. We also understand your frustration with the delay in resolving your case and the lack of updates while it has been under review.
Our Billing Team investigates these situations carefully to ensure all transactions are reviewed accurately before any adjustments are made. We'd like to look into the current status of your case and help move it toward a resolution. If you haven't already, please reply to your existing support thread or email us at support@letsroam.com with your order details so we can follow up with the Billing Team on your behalf.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.
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