For the most part I’m happy with the product it just was not the type of leather or look as advertised but it will do the job
Company replied
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James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.
34 Cottage St, 10940, Middletown, United States
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Excellent product! This backpack holds everything I need for work, including my computer, but is not bulky! Its sleek design is perfect! I cannot believe the quality of the leather!!! This thing was masterfully designed and masterfully created. It is worth every penny! So so pleased with my purchase!
I recommend them. I messaged them late at night and got a quick reply; they are excellent and really understand their customers. I’ll keep buying from them, and I know you won’t regret choosing them

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The leather backpack was purchased as an anniversary gift to my wife for her work carrying her gear, she loved it, the quality was undeniable, this thing was built to last and we look forward to how the colors adjust as the leather is broken in more…

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The briefcase was exactly as described and has easy access with a lot of space. Ordering was easy and the briefcase arrived on time as promised.

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Construction is worthy for tradesmen!
By far the best Montana bag that I have ever owned! Rugged Quality and very practical! ✌️💖😎🌹

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It was with some fear and trepidation that I ordered a leather jacket online. I’ve had trouble with other vendors who take advantage of trusting consumers. However, this time I was pleasantly surprised. The jacket is really good quality. I’ve worn it a couple of times - it looks sharp and it didn’t cost me a whole lot. These guys are honest you can have faith in their business dealings.

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My husband loves his new work bag! It's the Crazy Horse Cow Leather Messenger bag. He needed to replace a leather messenger bag he'd had for 10+ years, and he's very particular. This bag has all the pockets he needs, without having so many that things get lost, and he loves the leather quality, sturdy construction, and overall look of the bag. We are both really happy - it looks great!

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I just received my new crossbody bag from JamesLeather and absolutely love it. The leather is really high quality and the construction and zippers are excellent.

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Shipping was horrible. 4 days in a row it went out for delivery and 4 days in a row it was marked as exception and returned. on the fifth day when I finally got it, the box was seriously damaged, as was the packaging it was shipped in. so disappointed for $300 jacket that was supposed to be a gift. I now have to purchase a box to put it in. Please use a different company. Until then, I won't be purchasing from you again. Also, you really should have an option for photos included in your reviews. Because I've got photos of the damaged packaging and box.

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My expectations were low - after all my bad online experiences.. BUT the jacket is great! Good quality, proper fit, quick delivery. Thank you James Leather!

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I bought two bags with the idea of returning the one that I didn't like and the responsiveness and ease with which the return was handled and refunded was top-notch. Gitte was very resonsive and helpful and I absolutely love the bag I kept (my second one purchased over the years). Great products!

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Although my order did not fit the craftsmanship was great. I appreciate the quick turn around and refund. Would definitely consider James Leather on maybe another product in the future.

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Great customer service. Very responsive to customer. Very good quality products for reasonable prices.

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The first bag wasn’t what I expected, but James Leather went above and beyond to make sure that the replacement bag was exactly right. I was very impressed with their effort and earnestness. The replacement bag exceeded my expectations…nice quality leather, good stitching. A true classic.

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Customer service was great! Helped me choose an excellent fitting Jacket! It is so cool. And is my favorite, by far! The belt pouch is a real hit! Looks great and holds everything I need. Thank you James Leather!!!

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James Leather has high quality leather at affordable prices. Customer service is top notch.

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Solid Craftsmanship and Even Better Service!
As a returning customer, I can say with total confidence that James Leather never disappoints. I previously purchased a leather jacket from them that has held up remarkably well, so when I needed a reliable, heavy-duty Extra Large Duffel Bag, they were my first choice.
The quality of the leather is top-tier—rich, durable, and built to last. Beyond the amazing craftsmanship, their customer service is top-notch, responsive, and genuinely helpful. If you’re looking for authentic leather goods that look great and stand the test of time, James Leather is the way to go. Highly recommended!

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The product is great quality, the website is easy to navigate, and the p e odu t was delivered promptly.

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