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HIMS Reviews 

9,571
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,557 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the online ordering process and video consultations straightforward, making it simple to get started with treatment. Many people appreciate the clear communication and helpful medical guidance provided by professionals during their virtual appointments. However, some customers also noted serious issues regarding expensive subscription fees and unexpected extra costs. Others experienced frustrating delays with product shipping and unhelpful customer service responses when trying to resolve account problems. A few individuals also mentioned receiving damaged items like melted gummies or facing difficulties with the automatic refill process.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with some reviewers noting successful weight loss... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support is... See more

Service

Reviewers highlight ambiguous aspects of service, noting that while getting prescribed can be accurate and... See more

User experience

People report ambiguous experiences with user experience, as some consumers praised the simple process, easy... See more

Price

Consumers find price to be a source of deep frustration, reporting that the overall cost of membership and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought the topical hairspray because I didn’t wanna put chemicals into my blood. I did not know that it still was going to enter my blood via a different route than the pill! Because of this at ab... See more

Company replied

Rated 3 out of 5 stars

45 days in, no astounding results, a few promising indicators, but giving more time for effective results. Lost hair due to chemotherapy, and to be fair, re-growth may be due to chemo effects and jus... See more

Company replied

Rated 3 out of 5 stars

When I first signed up for Hims GLP-1 the products and packaging seemed better quality. Needles sent now are less of a quality product then I previously received and the medication is sent in cheaper... See more

Company replied

Rated 3 out of 5 stars

I was very disappointed when my prescription auto renewal time came, and because of delays in processing and shipping, I was without my prescription for 15 days. During that time I lost some of what I... See more

Company replied


Company details

About HIMS

Written by the company

Hims is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit hims.com to start exploring treatment options and non-prescription products. Already a Hims customer? Share your review about your experience here.


Contact info

2.9

Average

TrustScore 3 out of 5

10K reviews

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2.9

All reviews

(9,571)

2,487 reviews in the last 12 months

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Rated 2 out of 5 stars

Eh, not so great. Not worth the investment.

If you have a question, hopefully you don’t need a live person. Impossible. Also, from the time your order is placed, it then takes a week to ship. 🤯 A company who’s only business is online orders, takes a week to ship the product.

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive to the point of being scammy

I went to the website because the Wegovy pill was advertised for $149/mo. After about a half-hour long questionaire, I was instead offered a much inferior compounded injection for $149/mo. Along the way I had to sign up for a membership that was, "coincidentally," also $149/mo. It was not at all clear that I was paying double: $149/mo for the inferior medication, plus $149/mo for the membership, for $298/mo total. They gave me "such a deal" of $39 for the first month, and charged my card immediately. I called customer service and was able to get the charge reversed and my membership canceled. When I complained to the rep, the excuse was, essentially, "It's all there in the fine print." Which I'm sure it is, and yet it's clearly designed to be deceptive. What ever happened to simple, honest, service? Very disappointed, and wasted my morning on this.

October 14, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi Larry,

We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.

So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.

We look forward to hearing back from you soon.

The Hims & Hers Team

Rated 2 out of 5 stars

Terrible Customer Service

Customer service is an absolute disaster. I’ve been going in circles for weeks trying to switch the length of my plan and nobody seems to be at all organized or have any idea what they are doing. No one answers when you call, and no one reads any message history on the app

October 13, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 4 out of 5 stars

I’m finally staying hard enough for…

I’m finally staying hard enough for penetration.

October 1, 2026
HIMS logo

Reply from HIMS

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 3 out of 5 stars

Difficult to find the product that I wanted.

I wanted to reorder a shampoo that I had previously ordered. I eventually found it, but it was frustratingly difficult.

October 13, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 5 out of 5 stars

There were some improvements in my…

There were some improvements in my performance however, I’m over stock at this time and decided to cancel until further notice. I thought maybe I experienced a slight headache, so I took a half dose.

October 13, 2026
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

Scams you out of money before you even…

Scams you out of money before you even buy any pills. Charges for reviewing an answered survey

October 13, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 3 out of 5 stars

Support diminished

I found that after Hims began carrying name brand medication that their support to compound client needs was reduced. Very disappointing to see that happen. I plateaued in my weight loss and no one proactively contacted me to discuss increasing the dose or maybe a change altogether.

September 1, 2026
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 5 out of 5 stars

This product has been truly…

This product has been truly transforming for me! My hairline is not my 20 year old hairline BUT it has stopped my hair loss AND promoted regrowth enough to make my hairline look much better than it was ! I have seen a huge difference in my hairline! The doctors and staff have all been so helpful and responsive, I would recommend this product to anyone looking for a solution to hair loss and promoting regrowth!! 5 star product in my opinion ! Thank you Hims for helping me with my hair loss journey !

October 13, 2026
HIMS logo

Reply from HIMS

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 1 out of 5 stars

I need a stronger milligram

October 1, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 1 out of 5 stars

Misleading marketing

I input my hair loss details and was directed to a fancily-packaged oral product for £19p/m. I signed up and my details were reviewed by a pharmacist, who approved the treatment. Immediately, I started receiving emails from Hims with exciting subjects like, "Your Regrowth Journey Has Begun" and "See What Happens in a Year".

On a whim, I decided to check the unnecessarily tiny ingredients on the canister, and the product I was sent contains no active ingredients to prevent or reverse hair loss. It is an expensive multi-vitamin - it contains three B vitamins and vitamin C. If you take this pill and nothing else, you will continue to lose hair.

I think this is misleading marketing. Why get users to complete a survey and then push them towards a product that will not resolve their issues? Furthermore, Hims marketing is very much focused on this product, presumably because a lot of people don't like topical sprays, and because it contains no expensive hair loss-preventing ingredients, Hims can sell it at £19 a month.

October 13, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey there,

We're so sorry to hear your experience with us was less than ideal, but we appreciate you reaching out and providing us with your honest feedback.

It looks like your review reached our US team. While we don’t have access to information regarding UK accounts, we do have a dedicated UK team ready to help.

For customer support or medical questions, please reach out to the appropriate UK support channels.

Rated 3 out of 5 stars

Not discreet!

When I ordered my prescription, the Hims website said that everything would be discreet. It was not. The mailer my prescription was sent in had the Hims company logo. The return address on the label had the company name. The prescription bottle has a big company logo on it. The prescription bottle lid has a huge Hims logo! Also, the style of bottle they use is nothing like what any regular pharmacy uses.

October 2, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

signed up for weight loss treatment

Signed up for weight loss treatment on the understanding that by paying upfront you would be getting a saving. After 3 failed deliveries ( 2 delivered to our neighbour and one 3 days after the due date) I put the treatment on pause. The so called refrigerated delivery arrived dripping wet as the cold packs had well and truly melted given the delivery took place several days after they were due. This is both dangerous and disappointing. When requesting the refund for the remainder of my prepaid subscription I was told that the total subscription was only for 3 months not 4 as I believed. This makes the program significantly more expensive than the retail price rather than more economical as promoted. I paid $1443 for the 1 x 2.5mg dose. 1 x 5mg dos and 1 x7.5mg dose. The retail amount for the 3 equates to $1210 meaning not only did I pay significantly more but received well and truly sub par service. Will not ever fall into this trap again

June 15, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 5 out of 5 stars
HIMS logo

Reply from HIMS

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 3 out of 5 stars

I’m super disappointed in this…

I’m super disappointed in this membership fee and the price added per month with the prescription, it’s so insane to me and honestly I’ll have to shop around after I hit my goal cause I can’t maintain this type of membership and prescription combination, I’ll never recommend your company either , I’ll go another route

October 12, 2026
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

Enjoyed the subscription…until I…

Enjoyed the subscription…until I reported a bad batch. After years of using, they didn’t exchange & instead charged me again & sent me more of the same batch from the same pharmacy & same drug maker.

The pharmacy has poor ratings on Google.
The drug maker has FDA issues.

…and they thought having me ingest bad drugs that can affect heart rates / blood pressure (+ other issues) was a good idea? Nice, really nice.

Their customer service attempt?

“Hey buy this instead”.

Find an option that cares about their customers health > their bottom line.

It’s no wonder the ratings are so poor.

October 5, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 3 out of 5 stars

Increasing fees

Process is simple but having to lock into a membership on top of an increasingly expensive prescription feels like a bait and switch. Each month, the recommended dosage increases as does the price. Does not feel like it started as a transparent process financially.

October 1, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 3 out of 5 stars

Glad you asked I had wanted to give you…

Glad you asked I had wanted to give you my opinion. So far I have not noticed any decreeable change in my hair growing or thickening.

October 12, 2026
HIMS logo

Reply from HIMS

Hey,

Thank you for sharing this with us, and we’re sorry to hear you haven’t seen the results you were hoping for. We know how discouraging it can feel when things don’t go as expected.

We want to make sure you’re on the right treatment path. If you’d like to explore next steps or discuss other treatment options, we’d encourage you to reach out to the care team in your secure messaging portal or email us at support@forhims.com - we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

A program that really works

They use real doctors and licensed nurse practitioners; the processing and delivery of the medication is accurate and timely; they respond quickly to inquiries; so far I've lost nearly 10 lbs in my 1st month. As long as you follow the program, you'll get results.

October 12, 2026
HIMS logo

Reply from HIMS

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 3 out of 5 stars

My medication was 2 weeks late

My medication was 2 weeks late

October 9, 2026
Unprompted review
HIMS logo

Reply from HIMS

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

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