Hillary Reviews 

I ordered my blinds in August paid over 1k deposit told the material was in stock and they booked the fit date for 19 October.
On Oct 2nd they told me the material is out or stock and can’t let me know fit date! It will not be until the end of November.
Meanwhile they still hold my money!
I was offered to change the material money back or accept it!!
Very unhappy with Hilary’s

Schenka BLOUSESP119328 was excellent. Extremely friendly and professional, very thorough measuring up and going through options. Absolutely no pressure to purchase until I discussed with my other half.

After paying £400+ deposit and waiting for over a month, no one turned up on blind scheduled fix date. Sent emails and called client service, and no.communicatiom back. They went comoletely silent I am still waiting to hear back. Very disappointing!

Had venetian blinds fitted after waiting 2months. Because of the Hillary name I trusted a perfectly fitted blinds and did not check the quality of fittings and manufacturer.
The blinds do not sit centrally in the windows, made too long or too short for the window. When closed there are gaps of 1.5cm to 2.5 cm between the slats as well as can see outside.
The written sales advert and the sales person do not tell you that venetian blinds do not mention the size of the gaps between the slats and the edge of the wall. I cannot see that Hillary blinds are a member of the British Blinds Association that maintain you get quality blinds. I recommend not to engage with Hillary blinds.

I went to Hillarys as a trusted supplier and fitter.
Two of four roller blinds fitted have fallen down and I was advised by a Hillary fitter, who called recently, that the fixtures were not adequate in new builds.
I am trying to get a service appointment booked. It is 3 days since I contacted customer services by form provided on the site. I have spent the past hour trying to be connected to an assistant on the phone.
I am extremely discouraged.
Funny, I booked a ‘request an appointment’ and this was immediately confirmed by e mail.
I now need to cancel this but cant get through on the number provided.
Dreadful customer service.

Thank you for your assistance you have give so fast as I wish

Local rep Kevin was great. Very informative and I made an order for wooden blinds for over £800. Received an email from Head Office to advise material is out of stock until end of January 2027. Asked for a refund and was told I had to wait 7-10 days! The total amount of over £800.00 was taken immediately, so not sure why the company can't refund quicker than stated. Won't be using this company again for this reason unfortunately.

Advisor 119399

Excellent customer service, estimation and fitting.

Great experience and no need to leave the house!

Thank you Sean.

Good blinds, but a very frustrating fitting experience

I’m pleased with the canopy, but unfortunately the overall experience with Hillarys was disappointing.

The fitting was repeatedly delayed and rearranged. An appointment was cancelled because the fitter’s van broke down, another was cancelled due to a puncture, and then a further appointment was changed at the last minute because the fitter had mixed up his customers. The delays and changes caused considerable inconvenience and disrupted plans we had made.

I appreciate that Hillarys uses third-party fitters and that things can sometimes go wrong, but as a customer I was dealing with Hillarys, and I would have expected better coordination and communication.

There was also an issue with the final payment. I believed I had paid the balance by Apple Pay on the fitting day, and the paperwork I was given showed a £0.00 balance. 10 weeks later I was contacted to say the payment had not been received. Hillarys subsequently acknowledged that the paperwork showing a zero balance was incorrect.

Hillarys offered a goodwill gesture for the delays and service issues. I appreciate that they have recognised there were problems, although I don’t feel the amount reflected the overall inconvenience.

The canopy is great, and the fitting was eventually completed. My main criticism is the fitting process, communication and payment administration. I hope Hillarys takes this feedback constructively and improves the coordination with its fitting partners.

Adviser Dexter 116250 recently provided & fitted our blinds.
Following our request, he visited with samples & provided very helpful advice.
He returned this week to fit the blinds & we are very pleased with the outcome.
This is the third time we have ordered Hillary’s blinds through Sonny.
He always provides a friendly, professional & courteous service.
We would have no hesitation in recommending Sonny.

New shutters installed throughout yesterday by Archie 118995. Archie explained how he was going to build the units and then undertake the installation. The installation itself was completed to the highest standard and all rubbish was removed from our home by Archie. We would have no hesitation in recommending Archie & Hillary’s to anyone considering shutters for the home.

We ordered a vertical blind for our lounge. The salesperson, Kate was very nice. We paid the full amount, as this is apparently the policy for a small order. A couple of days later Kate rang to say the fabric had been discontinued, so as there was no other fabric we liked, we cancelled our order. We assumed a refund would be processed, but this didn’t happen, so I rang and emailed customer services. I was assured we would receive a refund in 7-10 days, however this has not happened. I have made several contacts with Kate and customer services. Hillarys were very quick to expect full payment, but very different when it comes to a refund for a blind that they can no longer supply. We are still waiting. Appalling and disgusting service. Avoid this company at all costs!

I am very pleased with my blinds for my bedroom fitted by Shaun I also had the same blinds for my lounge last year Shaun is very reliable and respectful of my property would reccommend

I have used Hillarys in the past and was happy. So wanting a new blind I contacted them again. Appointment given for me for today, between 3 and 6pm. Just before 3pm I had a text saying he wasn't coming due to his son being unwell. I'd rushed around to get things done in time for the appointment so I wasn't happy to he let down so late. However as a mother i know things can happen and would give the benefit of doubt but I think a phone call and a new appointment date would have been better than a text to rearrange the appointment. After looking at these other reviews I think he did me a favour. I'll be going elsewhere now

If it would be a 5 minus star that would reflect experience with this so called good company. Avoid as much as you can as it will become a very stressful process. They will deploy an “ engineer “ to take measurements, then will give you an appointment, then will send partial materials, arrange a date for fix and cancel on the day with no contact for months afterwards ( materials left left outside in the rain as we were in holiday and they delivered when they wanted not on schedule)after initial payment done, then next thing they drag you in court for no payment. Please avoid

End result is fantastic! Lovely material, well fitted and attention to detail by fitter
Curtains themselves were made well but too short twice but third time lucky and Robert fitted them beautifully.
Polite, professional ,clean and helpful.

Hello Hillarys,

I am writing to request urgent confirmation of the refund that was agreed during my call with customer service on 30 July, and the follow‑up call on 4 August.During both conversations, I was assured that a full refund would be processed due to the continued delays and the way the service had been mis‑sold to my elderly parents. I also provided my updated credit card details, as the original payment card has since been replaced.
However, no refund has appeared on my account.
Please confirm the status of this refund as a matter of urgency.
I would also note that the wait time to speak to customer service is approximately 30 minutes, which is making it extremely difficult to resolve this issue promptly.

Kind regards,
N

Many years ago I purchase electric blinds from Thomas Sanderson. A small fitting had broken and required replacement. I believed that Hillarys had acquired the Sanderson business so I approached them to see if they could help. I received a prompt and helpful reply and in short order the required fitting. I thought this extraordinarily helpful service bearing in mind that I had been a customer of another company long ago. I contend that my experience suggest a very caring approach to the customer and a company prepared to go the extra mile that can be trusted.

Absolutely rubbish company with no care for customers. I purchased 3 blinds for my home in 2024. I was given 5 year garentee and over past few months my blinds have started to warp i called them to ask for repair and I got stood up 2 times with no explanation. Then I got a video call to talk about repairs to the blind and I was told they will get this sorted for me. And today I was called and man told me I can't get them fixed I need to buy a new blind! Im so angry at them i paid over £800 for these blinds and now im going to seek compensation for this as they have mislead customer. Save yourself the drama and find some other brand. All they want is money and there is no customer care at all here.

Bad service waiting three weeks for blinds I’ve rang them 7 times they said they call me back and never iam so angry they got a clue when fitter is fitting them I suffer with disability it mental illness this whole thing with Hilary’s has stress me to max I advice anybody not to deal with them there hopeless and dont know what there doing thank you mr d Tompkins