HelloGov has an easy to follow step by step process. They review the documents and forms (and did find a mistake on mine!), which saves the hassle and time to resubmit items to the Department of State... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This agency is legit and team is so reliable, honest and attentive, The timing was ahead of time. they are honest any very helpful with all questions that you may have. I appreciateed the ease of n... See more
Company replied
Process was very user friendly. Just triple check the information you input matches your documents. Received our passports faster than expected. Only hiccup was we never received timely updates. T... See more
Company replied
I needed my passport renewed quickly and Hello Gov was there to help! They double checked my submission to ensure it would not be sent back due to any errors. The entire process was easy to complete.... See more
Company replied
Company details
- Passport Office
- also in
- Driver and Vehicle Licensing Agency
- Passport Agent
- Visa and Passport Office
- Visa Consultant
Written by the company
Get your passport faster — without the guesswork. HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
Contact info
1111 Brickell Ave 10th Floor, 33131, Miami, United States
- (800) 944-5606
- support@hellogov.com
- hellogov.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Very structured and well outlined…
Very structured and well outlined experience. Great follow up by many individuals within the company to make sure everything was complete and delivered when promised.
October 14, 2026
A waste of money
A waste of money. They copy the State Department's online renewal form and charge $200. I thought this cost included the actual renewal fee. I didn't find out that wasn't the case until after I paid.
October 14, 2026
Unprompted review
I appreciated being informed the…
I appreciated being informed the application was accepted and the progress reports through it arriving back to me.
October 14, 2026
Reply from HelloGov AI
No wondering where things stand! We’re glad the updates kept you informed from acceptance all the way through delivery of your passport. Keeping you in the loop is a big part of the HelloGov experience!
Reply from HelloGov AI
Taking the stress out of the passport process is exactly why we’re here! We’re happy we could make the experience easier and give you some peace of mind along the way.
Very easy to use and helped me avoid an…
Very easy to use and helped me avoid an issue that may have got my passport renewal rejected! Also was very fast. I would recommend
October 1, 2026
Reply from HelloGov AI
Catching a potential issue before it could cause a rejection is a win in our book! We’re glad the process was easy, fast, and gave you confidence that everything was submitted correctly. We appreciate the recommendation, Gabriella!
Reply from HelloGov AI
Seamless from start to finish — we love to hear it! We’re glad you had such a smooth experience, Shannon, and really appreciate the recommendation.
I needed a name change after my divorce…
I needed a name change after my divorce for my passport and the service and time was fast and efficient. Definitely would recommend using this service to others.
October 13, 2026
Reply from HelloGov AI
We’re glad we could make your passport name change fast, efficient, and straightforward, Natalie! It’s great to hear everything went smoothly, and we appreciate you recommending HelloGov to others.
Great service from start to finish
Great service from start to finish. I thought the extra charge to use for the service was a little pricey until I saw the quality of care and attention to detail. The white glove service and the fast turnaround was worth it.
October 13, 2026
Reply from HelloGov AI
This means a lot to our team! We understand our service is an added cost, so hearing that the attention to detail, level of care, and fast turnaround made it worthwhile is especially rewarding. We’re thrilled the white-glove experience delivered the value you were looking for!
Reply from HelloGov AI
Quick, easy, and clear — exactly how we want the process to feel! Glad our instructions made everything straightforward, Steven.
The first application was rejected
The first application was rejected. Gov kept me informed as to what was happening.
October 11, 2026
Reply from HelloGov AI
Even when things don’t go perfectly the first time, keeping you informed and supported is what matters. We’re glad our team could keep you updated throughout the process and help move things forward!
I needed a passport ASAP
I needed a passport ASAP. HelloGov made it happen! Whenever I had questions I could schedule a call and talk to an actual live person. That was very comforting. Hellogov delivered!
October 12, 2026
Reply from HelloGov AI
When you need a passport ASAP, every day counts! We’re thrilled we could deliver and that having easy access to a real person gave you some extra peace of mind along the way. Safe travels!
I always knew what to do next.
I always knew what to do next.
It seemed to run pretty smoothly.
It didn't take very long.
Much quicker than doing the whole thing through other avenues.
We need to let it done pretty quickly, And it was.
Thank you very much.
October 12, 2026
Reply from HelloGov AI
Knowing exactly what to do next can take so much stress out of the passport process. We’re glad everything moved smoothly and, most importantly, that we got it done quickly when you needed it, Patricia!
HelloGov was a partner through the process
HelloGov made sure that I had completed the passport application correctly and the result was there was not a lot of back and forth with the IS government is getting the passport renewed. Representatives of HelloGov were always quick to respond to questions.
October 12, 2026
Reply from HelloGov AI
Being a true partner throughout the process is exactly what we strive for, Richard! We’re glad our application review helped avoid unnecessary back and forth and that our team was always there when questions came up. Enjoy your renewed passport!
Very helpful with the process and…
Very helpful with the process and continued to keep in touch with me
October 11, 2026
Reply from HelloGov AI
We’re happy our team could guide you through the process and stay in touch along the way. Keeping our customers supported and informed is a big part of what we do!
This was totally painless
This was totally painless. Shipped it out on Monday, back in our hands on Friday. Great service.
October 10, 2026
Reply from HelloGov AI
Monday to Friday — now that’s a turnaround! We’re thrilled the entire experience was painless and your passport was back in your hands so quickly, Susan. Safe travels!
Reply from HelloGov AI
Easy process and great communication — we love to hear it! Glad our updates kept you informed and everything went smoothly, Carlos.
Fast service!
October 11, 2026
Reply from HelloGov AI
Fast service is the name of the game! We’re glad we could deliver the quick turnaround you were looking for. Thanks for choosing HelloGov!
Updates were consistent and helpful
Updates were consistent and helpful.
Turnaround time was excellent.
October 11, 2026
Reply from HelloGov AI
Great communication and an excellent turnaround — that’s what we aim for! We’re glad the consistent updates kept you informed throughout the process, Heather.
Reply from HelloGov AI
Fast and easy is exactly how it should be, Vincent! Glad we could make the process a smooth one for you.
Positive Experience
I had never had a passport...was shy of the procedure; they made it so very simple, I was surprised, and happy. ....and happier yet when it all came to fruition within about 12 days!!! Worth every cent!!
October 1, 2026
Reply from HelloGov AI
Your very first passport — exciting! We’re thrilled we could take a process that seemed intimidating and make it simple and stress-free. Having everything come together in about 12 days makes it even better. Safe travels, Christine!
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