FSAstore.com Reviews 

GPL-1 -- They have a section that shows my treatment. It has the medication listed with doses. The prescription I got was LESS medication than the listed treatment and they would not honor their original treatment plan. They have a very minimal ramp up amount, I'm sure it saves them money. Also, they don't have a scheduled check-in for 10 weeks! I was excited to get on treatment and didn't do enough homework. There are better options than FSA/HSAstore.com

DO NOT BUY FROM HERE THEY ARE A SCAM, THEY SCAMMED ME OUT OF $929.55 AND KEEP TRYING TO CHARGE MORE. HAVE REPORTED THEM TO THE BBB
They will not refund my $ instead they continue to try to charge more $. I have called, emailed and they say the same thing someone will get back to you, this has gone on since June 25th it is now Sept 4th. I have proof they keep trying to charge instead of refund.

What a nightmare. I paid for three months with my FSA card and received a denial letter through my FSA provider. I reached out to patiently to gain support with my case and ask for a receipt/documentation and I don’t know why, but they won’t send it to me. They keep asking me to read the denial letter to them. I sent them the denial letter. They have it. I don’t know, maybe they can’t read?!. This is such a frustrating nightmare, my FSA card is about to be shut off because of their incompetence.
Avoid avoid avoid.

I would rate ZERO stars if I could.
I am highly disappointed with the lack of communication from Patiently regarding a processing refund. After seeking a refund for their services, I have faced completely inconsistent communication, vague responses, and zero resolution. Dealing with an FSA/HSA health platform requires transparency, but instead, I am left tracking down my money with no clear timeline. Avoid until they fix their back-end customer support and refund processing.

I went through patiently through my FSA and was approved for Tirzepatide within 4 hours! I even told them I had been on it for a month at 2.5mg and would need to go up a dose and they prescribed me 5mg for 4 weeks the 7.5 for 4 weeks then 10mg for the last four (paid for 3 months upfront) they were more expensive than a lot of the other ads for GLP 1 programs but so far I am happy. And they actually listened to me! So far so good!! Will renew for 3 more months if it continues this well. As long as my medication is shipped and arrives cold I will definitely reorder through them

Did not receive 2 items that say they were on back order on the packing slip. Tried the live chat and it kept kicking me out 1. Because the customer service agent took forever to reply and my phone would turn the screen off 2. When I tried to add pictures to the chat there was a “coupon” button over the add files link- when I changed the phone settings to desktop hoping it would move the coupon button and it refreshed the whole page and ended the chat. Finally called and just ended up going in circles with the customer service agent, her saying the item was delivered in the package and me telling her the packing slip and my own eyes tell me that it was not in there.
The orders are not tracked separately even when shipped separately.
The items are over priced.
The website glitches and refreshes randomly.

They cancel your entire order on their own initiative, after a few days of order submitted and paid. Then they refund it to original source meaning if you used FSA account with deadline like I did - you just lost your money. And when you look at actual transactions - you find out that it was initially charged already on the next date (rolled over to next year), so feel free to ignore whatever site mentions how much hours you have left to order within current year balance. The whole premise "spend now with us to save something" they are pushing - in practice means nothing.

What a shit store/company! I ordered some type of watch thing. Apparently you can't open it and try it on or else they won't refunded you. Might want to go somewhere else and purchase your orders. Screw this company!

I ordered a huge order and was excited because it connected directly to my FSA card. I did notice many things were higher priced than the pharmacy.
I encountered many issues with my order and this company.
The items arrived and one item was broken, and one item was completely missing/ never arrived. The website return portal was down so I emailed them. The following week I got one email saying they would refund an item and send a return label. I got another email saying they were refunding my order, no return needed, and that I could expect the refund to be back on my card within 5 business days.
I waited until after 7 business days and contacted them. Only one item on the entire return list was refunded. I wasn’t even refunded for the item I never received.
They then asked me to explain what I was returning and why and reiterated their return policy within 30 days and everything must be new and unopened. I reattached my original email that was sent the day after receiving the package and screenshots of me reaching out with no resolution.
I then got an “oh sorry” email and then another email saying they gave me STORE CREDIT.
I already told them in multiple emails I wanted a refund back to my payment method.
This has now been dragging on for weeks with no resolution. How is it this difficult? I feel like im being scammed and may not get my money back!

BUYER BEWARE. you CANNOT return opened items.

I love using this store because you never have to worry about what is or is not eligible.
Also I have found items cheaper on this site vs the store.
They don’t always have the brands but they always have something comparable. Also the order is accepted and shipped quick!

My orders were fast and here in 2 days. The reason I love ❤️ this store. Is much easier to order from fsa store,compared to drugs store and department stores, plus they have everything that I can use and more. All of it is Fsa approved. If you shop at the drugs store, it's hard to tell which items are Fsa approved or not.

I purchased an anti-choking device three months ago and have not received it yet. On top of that, my package included another customer’s shopping receipt.

They treated me great made sure all my orders where good I had some Nike hyperice that’s worked a few weeks them messed up they replaced them fast they treated me great made sure everything was good

· FSA Store has completed the withdrawal of funds amount ($511.0) form our FSA accounts denying us the Opportunity to use the funds for other eligible services.

· FSA Store has rejected our timely online orders due to what appears to be an internal system failure, which is the sole responsibility of the FSA Store.

· FSA Management has acknowledged an internal mistake (System Malfunction) and credited our account with the amount that was withdrawn and requested us to re-submit the order online.

· Our records shows that we have attempted to place another order, meanwhile the FSA store system continues to reject our order due to the same (System Malfunction).

Similar to other reviews, ordered, items never showed as shipped. Dealing with customer service has been a frustrating circle of no action. Tried to find senior management contact info on their website but nothing is posted. Ironically, their founding CEO gives speeches on entrepreneurship and health e-commerce. Maybe he should spend more time working on the business than bloviating for false pats on the back. Do not order from this company.

They sent me an email stating all 7 of my items were delivered. When I called them the rep said 4 of the items were sent separately. There is no confirmation of this on my app and she offered me no estimated date of delivery. This appears to be deliberate actions as why would they send an email stating my items were delivered. She couldn’t answer this coherently. Fraud

Horrible Customer Service. Do not use this company unless you like throwing money away. I spent 1000$ on two pairs of glasses. 1. They got the color wrong on my primary pair. On both of them they did not put in my bifocals even though I was charged for it. I both called and emailed trying to get this fixed. It was then I learned that the only way they would work with me is if I sent back everything as is. I misplaced the cleaning cloth and because of that they would not fix my glasses or return my money. So now I have 1000$ glasses sitting in my dresser. I have my email communication to back this up and would be happy to share. I am launching a complaint with my insurance company also.

I am beyond disappointed with my experience today. I attempted to place a simple order less than $300 for skin care products that I truly need, as I have extremely sensitive skin. This is the exact reason I chose to use an FSA account in the first place. Instead of being able to complete my order, my account was flagged for “fraud,” and now my funds are being held hostage for 24 hours. I gave them all of the correct information as well as a prompt called as I ended up taking off of work just to take this call so that I could get the necessary items as quickly as possible.

To make matters worse, when I called for help, I was not even allowed to speak with a supervisor. I was told supervisors only work 9 to 5, which is absolutely not true. I work from home, I know how these things work. There is always a supervisor available. This was nothing more than a refusal to provide real customer service.

The experience was not only frustrating, but insulting. I felt dismissed and unheard. A company handling people’s healthcare funds should have much higher standards of accountability and respect. Instead, FSA Store made me feel like I was doing something wrong for simply trying to care for my health.

You’ve lost a loyal customer today. I will never be shopping with FSA Store again, and I will be warning others about this absolutely ridiculous treatment.

Other online stores offer much greater FSA selection, equal pricing, better return policies, higher quality reviews, faster shipping, and significantly better customer support.

FSA Store acts with low integrity by prominently claiming in their Savings Center that "you’ll never shop without an FSA Store discount code again." However, the terms buried in the separate 240+ paragraph legal document states that discount codes are single-use.

FSA Store, though, will happily allow customers to apply discount codes and subtract the amount from the cart's total, before invisibly and without notification removing the discount after customers give them their credit card information.

Although they claim to have 24/7 customer support, after 5pm EST there is nobody with power to modify orders.

Another giant red flag I ran into is that customer support flat out refuses to send written communication summarizing what we had talked about in the call.

Do yourself a favor. Frequent a better, more accountable store with a better selection and higher integrity.

Even if I hadn't run into these problems, I found way better stores which also accept FSA funds after researching a little.