Floral Image Reviews 

1,421
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love a visit from Chris for my flower swop each month in Sheffield. We always have little chat with some good giggles along the way. The flower service and displays are top quality, so realistic a... See more

Rated 5 out of 5 stars

We get a visit to the college from Floral Image to change our flowers every month. It's nice that we can choose our next display from the van. The synthetic displays are a great way to brighten our en... See more

Rated 5 out of 5 stars

Floral Image have been providing our company with beautiful flowers since 2019. We love taking it in turns to choose the latest arrangements when the van comes to the business park. We have always bee... See more

Company replied

Rated 5 out of 5 stars

Richard is always so helpful and friendly when he attends Marlborough Dental Studio. Always considerate of our patients and the busy reception area. Richard has an excellent eye to what flowers work f... See more

Company replied

Company details

  1. Business to Business Service
  2. also in
  3. Florist
  4. Flower Delivery
  5. Interior Plant Service

Written by the company

Designer Flowers. Refreshed Monthly. At Floral Image, we help businesses create lasting impressions with beautifully crafted Designer Flowers — styled to look like fresh-cut arrangements, without any of the mess, maintenance, or waste. Our friendly team delivers and refreshes every arrangement monthly, ensuring your space always looks vibrant, polished, and on-brand. No watering. No wilting. Just a simple, set-and-forget service that reinvigorates your environment, reflects the season, and lifts the mood of everyone who walks through the door. We proudly brighten workplaces in over 16 countries — across healthcare, hospitality, retail, aged care, real estate, and more — with a sustainable floral experience that’s up to 80x better for the planet than farmed flowers. Trusted by over 40,000 businesses worldwide, we’re here to change the way people see your workplace — one arrangement, and one smile, at a time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,421)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris, exceptional customer service and flowers!


Chris delivers flowers to our care home every month, and we always look forward to his visits. He is friendly, professional and brings a positive energy with him each time. The flowers are always beautiful and we receive countless compliments from residents and visitors. They make a real difference in creating a warm, welcoming, and homely atmosphere from the moment you walk through the door.

Thank you, Chris for your excellent service and beautiful arrangements month after month.

September 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional displays, service and value

I love a visit from Chris for my flower swop each month in Sheffield. We always have little chat with some good giggles along the way.
The flower service and displays are top quality, so realistic and really beautiful. I love being able to swop out each month to Freshen up and Chris is always there with a van full of beautiful arrangements and keen eye for what I like. 100% recommend.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Pontesbury Dental.

Pontesbury Dental.
We have beautiful artificial flowers delivered to our practice every month, and they always receive compliments from our patients. Everyone comments on how realistic they look, and they really brighten up our waiting room, creating a warm and welcoming atmosphere. The quality is outstanding, the service is reliable, and every delivery arrives looking fresh and immaculate. I would highly recommend them!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!!

The service, advice and recommendations I received were over and above my expectations!
This business takes a genuine approach to their customers needs.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Unforgettable beaty that your clients remembers for life.

Jason Foster, Chief Executive Officer at Floral Image UK, is a truly wonderful person, and their flowers are of simply incredible quality and unforgettable beauty.

Every new arrangement is unique and one of a kind, making a powerful impression. I would love to see these arrangements in every office and even in public places such as libraries or NHS GP surgeries, because in the middle of concrete jungles, tired people, and all the problems of the world, a small piece of tropical nature can transform an entire day—just like a famous painting that evokes such powerful emotions that, for a moment, you can forget the traffic or simply a bad day.

The flowers are extraordinary, and the people behind them are kind, thoughtful, and genuinely caring. I truly wish there were more people in the world creating something so beautiful that it continues to bring joy for many years and makes people's lives better.

Thank you so much, Jason.

July 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding service

So enjoy our monthly visit from Richard. It is always a chat and a laugh together before getting down to the business of choosing our next arrangement for our church foyer. He goes above and beyond in service and does an excellent job for his company. Thank you Richard.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

We have been working with Floral Image…

We have been working with Floral Image for ten years and it is always a pleasure to see what new arrangement we will get to decorate our Entrance. The team is extremely professional and very friendly and we thoroughly enjoy the product and service they provide.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Chris comes every month and replaces…

Chris comes every month and replaces our display
he is witty and professional friendly he is certainly an asset to the company.
would recommend this service all our visitors think the display is real and often ask if they can buy it.

December 5, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you so much for your review. We’re delighted to hear you love the flowers and that Chris makes such a positive impression 💐

Advertisement
Rated 5 out of 5 stars

Flowers for Graduation

We order four flower arrangements for our graduation ceremonies and because it's not a long-term rental of flowers, I ask Aaron to give me whatever is nice and the same colour theme.
Every year they are perfect arrangements, but this year, they are extremely beautiful - these year's arrangements, especially the ones with the lilies, they top everything.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and great product

Great service and great product. The flowers are often commented on by our own customers who cannot believe they aren’t real !! Thank you to Richard for your amazing service.

August 29, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for your review. We take pride not only in the quality of our designer displays but also in the people who represent us, so it’s wonderful to know this came through in your experience 🌻

Rated 5 out of 5 stars

Flower arrangements

Floral Image is a great company to work with. The Flower arrangements are beautiful and maintained,
Richard Mayne swaps our arrangements monthly showing up with a smile and knowing both my husbands and I tastes!

Wuld recommend to everyone!

August 26, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for the lovely feedback. Your kind words mean a lot to us and help others discover the joy of Floral Image 🌸🌼

Rated 5 out of 5 stars

Great choice of flowers

Richard is always extremely friendly and helpful when visiting the home to deliver flowers. There is always a great choice and I can't tell you the amount of times we get complimented on how pretty and realistic they are.

August 28, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you so much for your review. We’re delighted to hear you love the flowers and that our team member makes such a positive impression 💐

Advertisement
Rated 5 out of 5 stars

Richard visits us one a month to change…

Richard visits us one a month to change our flowers and is always very helpful, friendly and have a range of lovely flowers to chose from, however I would suggest if they could add some new colours to their flower range, like red, purple, pink, but add bright colours together with a neutral colour, just a suggestion, sometimes I feel they need to be brighter, Richard always makes sure the flowers are clean and will always check they look lovely before he leaves our Volvo dealership, I would highly recommend Floral Image as the flowers really stand out and make a beautiful impression for when customers come to reception, amazing job Richard, we love our flowers!

August 28, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

We’re so pleased to hear that Richard’s visits and the flowers make such a positive impact to your showroom. We appreciate your suggestions on colours and will ensure this is passed on.
Thank you so much for your kind words and we look forward to seeing you at your next refresh! 🌸 🌹

Rated 5 out of 5 stars

Beautiful flower arrangements very well…

Beautiful flower arrangements very well priced, presented and delivered by Richard on a monthly basis. There are several size options available and the quality is exceptional. I use them in a variety of settings for work and am never disappointed. My clients rave about them !!
Richard always has plenty of stock available and is willing to help you choose if you're not sure which one to have the next month, what a great service !!

June 19, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you so much for your wonderful review of our designer floral arrangements. It’s always a delight to hear such positive feedback—not only about the beauty of our flowers and the service provided by our team, but also about their cost-effectiveness.
Your kind words mean a lot to us and help others discover the joy of Floral Image 💐

Rated 5 out of 5 stars

Floral Image South Central are amazing!

Floral Image South Central are amazing!
Richard Mayne from Floral Image comes to visit us more or less monthly and not only he is really knowledgeable with the flowers he is presenting us with, he is extremely patient, kind and fun. We are a care home and Richard knows the resident's names and talks to them as if he would be part of our team, which is lovely!! The residents love when he comes and visit and Richard showcase the residents with multiple flower choices which then are chosen by a majority vote. Our residents have lots of fun and they adore Richard

August 19, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for the lovely feedback, we are so pleased to hear how our flowers...and Richard...brighten up your care home and residents on the day of your flower refresh!
🌸🌼

Rated 5 out of 5 stars

Waitress

We love Floral Image here at the Lansdowne Strand Hotel! They fit the image of our pub and we constantly receive compliments on the flowers. They are beautiful, vibrant and always varied in style. Richard is always so polite and friendly and we love having a choice of our lovely flowers!

August 21, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for the lovely feedback. We’re glad to hear the flowers fit in so well at the Lansdowne Strand Hotel and that they’ve been so well received. It’s also great to know Richard’s visits make a positive difference.

Advertisement
Rated 5 out of 5 stars

Richard and Floral image amazing service!!!

Richard is always so helpful and friendly when he attends Marlborough Dental Studio. Always considerate of our patients and the busy reception area. Richard has an excellent eye to what flowers work for our practice. Its so lovely to have the same person attend every month. He is a great asset to your team. The flowers are beautiful and always look fresh and clean. Would highly recommend your service and Richard! amazing service.

August 21, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for your kind words. We’re so pleased to hear that Richard’s visits and the flowers have been a good fit for your practice. It means a lot to know his consistency and care are appreciated by both your team and patients. We’ll be sure to pass your feedback on to him.

Rated 5 out of 5 stars

amazing service

I work at The Dog and Pheasant and the man who came in to do our flowers was so accommodating and was very nice - what a good person to represent the company!!

+ flowers are beautiful

July 18, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you so much for your kind words! 🌸 We’re delighted to hear you love the flowers and that our team member made such a positive impression. We take pride not only in the quality of our designer displays but also in the people who represent us, so it’s wonderful to know this came through in your experience. We’ll be sure to pass on your feedback to him – it will make his day!

Rated 1 out of 5 stars

Disappointed

I have been using floral image Sussex for many years. Recently however the choice of displays have been limited, also not as clean as in the earlier years and was beginning to decide to cancel after 7 + years.

Unfortunately their new staff member who does our exchange was very abrupt and rude on her first visit.
Her second visit led to her accusing me of theft of a display she saw, picked up and moved in our restroom . I have always exchanged and they have record of this! This accusation was made in my hair salon in front of clients! Very poor customer service.
After explaining I had purchased this display over 3 year ago in a charity shop she still insisted on taking it!
However I refused as legally it belonged to me under the consumer act, no matter how the charity shop had originally obtained it.
This month I was visited by a male employee who insisted on removing it!

I have cancelled my monthly subscription and am disgusted and disappointed in this treatment I have received.

Clearly loyalty is not recognised or appreciated

July 10, 2025
Unprompted review
Floral Image logo

Reply from Floral Image

Thank you for taking the time to share your feedback. Please accept our apologies for the delay in responding - we wanted to ensure we completed a full internal investigation before replying.

We’re sorry to hear that your experience did not meet your expectations, especially after so many years as a customer. We value loyalty and always aim to handle matters with care, respect and professionalism.

In this instance, one of our team members noticed a display identical to our designs, complete with our branding, in your premises. As this raised a concern around our stock and brand standards, our team followed our standard procedure - which includes seeking clarification and, if necessary, collecting items that are still part of our inventory. We appreciate that you believe the display was purchased elsewhere, and we regret that this situation caused upset.

We have reflected on the way this was handled and acknowledge that the experience was not as smooth as we would have wished. However, we also have a responsibility to our brand and our staff to act in a way that ensures consistency, protects our property and maintains the high standards our customers expect.

We’re sorry that this situation has led to the end of our relationship, and we wish you all the best in the future.

Floral Image UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look