Hi Chris,
I've looked into this, and we have no record of an order, a customer, or any support interaction matching you anywhere in our system — no Christmas-period purchase, no parts delay, no refund request. I've checked carefully, because we take a complaint like this seriously.
The most likely explanation is a mix-up: there's a separate, unrelated company with a similar name that we're regularly confused with. Based on the details you've described, I believe your order was with them, not with us. We've never changed our payment vendor, and the situation you're describing doesn't match anything in our records.
If I'm wrong and you did buy from EZ Trading Computers, I want to make it right — please call me directly at 800-387-5250 with your order number and I'll personally sort it out. Either way, I hope you and your son get this resolved quickly.
— Eddie Z, EZ Trading Computers