Enexis Netbeheer Reviews 

Today Enexis came to install a new electricity meter and gas meter. Unfortunately, the technician who performed the work was extremely unprofessional and careless.

After installing the new gas meter, the technician failed to properly check whether everything was functioning correctly. Most concerning, the gas valve was never reopened after the installation, which means the system was not tested for proper operation or possible gas leaks. This is both unsafe and unacceptable.

Later that day, when I tried to take a shower, my central heating boiler showed an error and stopped working. I reset the boiler many times, thinking there was a technical issue, and I could have potentially damaged it. Eventually I discovered that the gas valve had simply been left closed after the installation, which prevented the boiler from operating.

This situation could have easily been avoided if the technician had performed a basic post-installation check. I expect a company like Enexis to take pride in its work and ensure that its technicians follow proper safety procedures.

The technician who visited our home today clearly needs better training. This level of service is unacceptable.

My smart meter doesn’t work for almost five months

Run away from this company. There was a gas leak in the gas meter cabinet. They came to fix it and put pressure on the main pipe which broke the connections of that pipe in the house. Next day, no more leak in the cabinet meter, but gas leak in the house. Of course, they deny their responsibility and of course, I need to pay for fixing the damage their technician created because it is outside of the cabinet. Cost me more than 1000 euros. Costumer service deny and run away from their responsibility. The technician fixed one problem and created another one for which I need to pay. Worse company and service EVER !!!!